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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11591 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11591 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Great experience overall

  • Felix M.
  • Verified HomeBuyer
  • March 23, 2023
  • Georgetown, TX

I’m going to be honest I was going to be the worst experience ever buying a house but KB stepped up and made it a great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Helpful Knowledgeable Responsive Professional Efficient KB Team

  • Anonymous
  • Verified HomeBuyer
  • March 22, 2023
  • Auburn, WA

To start, KB was the only builder that didn't join the "bidding game" among all the builders out there. They went with "first come first serve", and I was able to sign up and start the home buying process immediately. Alex in the design studio is awesome! She made the entire design process so enjoyable. Our design appointment went over 3 hours and it felt like a breeze. Alex deserves a raise for sure. The construction process was overall good. There was a small hiccup toward the end, but the team was able to fix the issue rather swiftly. Sarah from the KB Home Loan team was also ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Nice Home but KB not consistent with how they represent themselves online

  • Anonymous
  • Verified HomeBuyer
  • March 22, 2023
  • Watkins, CO

Sales staff was very nice and listen to our issue and addressed what they could. Loan department seemed to put minimal effort into giving us loan options or providing information about the different loan options, get a realtor you trust to help you. Construction was on schedule but did not repair all the issue identified during home inspection walk and was difficult to work with to address those issue.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Building manager was the only one who took ownership in the construction of the house. But he was at the mercy of the trades.

  • Anonymous
  • Verified HomeBuyer
  • March 22, 2023
  • Aubrey, TX

Many of the trades did poor quality work. Now we are 2 months in the house and still waiting for them to come correct the mess they made. Extremely disappointed in this. I'm still looking for reasons to love this house, but it's been a struggle. As of right now, I would not recommend a KB home.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

No

  • Miguel P.
  • Verified HomeBuyer
  • March 22, 2023
  • Katy, TX

The price was to high, waited almost one year..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very high cost single house

  • Chaopeng K.
  • Verified HomeBuyer
  • March 22, 2023
  • Elk Grove, CA

After one year, KB finally handed over the house to me! The house is large and the backyard is moderate in size. The overall price of the house is 5% lower than the contract signed a year ago, reducing my financial burden. The new house is equipped with solar energy, which is very environmentally friendly, with various household equipment, and the overall price of the house is relatively high. The minus point is that the quality of the doors and windows is average, and a few switches are broken, which have been reported to KB and are waiting for repairs!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Fantastic

  • Gregory S.
  • Verified HomeBuyer
  • March 21, 2023
  • San Antonio, TX

Great Home buying experience with KB. From Eric who took time to show me various homes and keep updated on a weekly basis to Arturo who facilitated the loan process and ensured the closing was smooth to David who kept me informed as to how to take care of my new home as well as check on a regular basis to ensure that all was going well and respond promptly to any concerns that arose, I can’t but to say my experience was and is still fantastic. KB do not just sell you a home. They stay with you during and after the home buying process.

KB Home responded:
We're so thrilled to hear that you had a great home-buying experience with KB Home, Gregory! Eric, David, and the rest of our team were honored to work with your throughout the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mrs

  • Shiny J.
  • Verified HomeBuyer
  • March 21, 2023
  • Fresno, TX

Very good experience in kb homes Thanks

KB Home responded:
Thanks so much for sharing your positive KB Home experience with our team, Shiny! We're happy to hear that you had such a great time with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Team support in all areas

  • Maria S.
  • Verified HomeBuyer
  • March 21, 2023
  • San Antonio, TX

I am a first time new home buyer. The process was made easier being in a team and following the guide lines provided by KB Homes. Everyone in the team is very friendly and helpful. Weekly followup and pictures kept the whole team informed. I appreciate all the support my team gave me during the process.

KB Home responded:
Congratulations on your first home, Maria! We're thrilled to hear that you had so much support from our KB Home team throughout the entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Cool experience

  • Wai C.
  • Verified HomeBuyer
  • March 21, 2023
  • Las Vegas, NV

it was a nice buying experience and the staff are really nice

KB Home responded:
Congratulations on your home, Wai! Thank you for sharing your positive experience with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My purchase experience with KB Homes.

  • Veronica W.
  • Verified HomeBuyer
  • March 21, 2023
  • Sacramento, CA

My first visit to the KB Homes was a great experience. I was introduced to a new way of living in a modern home. I was happy with their sales rep the most. And secondly the builder’s who explained everything about how to use my new home. Overall, KB homes was a perfect match for me and if you’re planning to purchase a new modern home, KB Homes will make you very happy.

KB Home responded:
We're so glad to hear that you had such a great experience working with KB Home, Veronica! Thank you so much for sharing this journey with our team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pineda

  • Jesus P.
  • Verified HomeBuyer
  • March 21, 2023
  • Davenport, FL

I have been in the house for two months and it still has many details. The truth is that I would not recommend it to anyone, tremendous sectioning. Put people who are trained to supervise the construction of the houses.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Owner

  • Rex L.
  • Verified HomeBuyer
  • March 21, 2023
  • Las Vegas, NV

Thanks for Good service after sale!

KB Home responded:
Thank you so much for sharing your positive KB Home experience working with the team here at KB Home, Rex!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home Purchase Experience

  • Anonymous
  • Verified HomeBuyer
  • March 21, 2023
  • New Hill, NC

We purchased a KB home recently and enjoyed the care, guidance, and timely communications from the sales office and the design studio. The KB homes design studio expert Curtis guided us through the design selection process and was always attentive to our needs. During the build process, KB homes' sales agent Katrina, construction management Sean, and construction supervisor Michael did their best to help resolve interior build issues so we could close on the home as soon as possible despite labor and material shortages. Katrina's sincere care for us and her involvement in ensuring we get the ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Awesome Experience with KB Homes

  • Amanda D.
  • Verified HomeBuyer
  • March 21, 2023
  • Riverside, CA

KB made the process seamless!

KB Home responded:
We're thrilled to hear that you had an awesome home-buying journey, Amanda! Thank you so much for sharing your experience with our team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home Buying Experience with KB!

  • Victor C.
  • Verified HomeBuyer
  • March 21, 2023
  • Aurora, CO

Everyone at KB was super helpful answering all our questions. As first time home buyers, it was awesome to work with a team that had the knowledge and patience to help us out through the process.

KB Home responded:
Congratulations on your first home, Victor! We're so glad to hear that our team was able to provide such a positive experience for you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Review

  • Bradley S.
  • Verified HomeBuyer
  • March 21, 2023
  • Jarrell, TX

Very nice experience. Love my home thank you

KB Home responded:
We're excited to hear that you love your new home, Bradley! Thank you so much for sharing your experience with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mrnewkbhomeowner

  • Ruey W.
  • Verified HomeBuyer
  • March 21, 2023
  • Riverside, CA

Good sales agent, but HOA or solar system contacts are poor to we have to keep asking who what and how

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Mr

  • Isaac B.
  • Verified HomeBuyer
  • March 21, 2023
  • Maricopa, AZ

It was wonderful working with kb homes.

KB Home responded:
We're glad to hear that you had a wonderful time working with us, Isaac! Thank you so much for sharing your journey with us.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Excellent

  • Alverico A.
  • Verified HomeBuyer
  • March 21, 2023
  • Winter Haven, FL

Excellent service Erick and Debbie were excellent always there to help.

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with us, Alverico! Erick, Debbie, and the rest of our team are glad to hear that you had an excellent time working with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB home purchase Sage Glen

  • Justin R.
  • Verified HomeBuyer
  • March 21, 2023
  • Las Vegas, NV

I have to say 99% of this home is amazing, but there are some issues. Warranty claims get a response very quickly, however im learning you are at the mercy of whatever contractor installed that particular item. With that said I'm definitely glad I purchased the home.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

No problem whatsoever enjoyable experience with KB.

  • Vincent S.
  • Verified HomeBuyer
  • March 21, 2023
  • Jacksonville, FL

Very responsive When it comes to answering questions on functionality of the home

KB Home responded:
Thanks for taking the time to share your positive KB Home experience with our team, Vincent! We're glad to hear that you're so happy with your time working with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience!

  • Phillip F.
  • Verified HomeBuyer
  • March 21, 2023
  • San Antonio, TX

Thank you for all of your help!

KB Home responded:
We're glad to hear that you had a great experience, Phillip! Thanks for taking the time to share your journey with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

all was good except my yard

  • Ronald S.
  • Verified HomeBuyer
  • March 21, 2023
  • Manor, TX

house is great pick out your lot and not get a lot on a hill eith a yard you cannot use the incline cannot even walk in the yard and back yard is a swamp

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I’m happy with my New Build.

  • Roberto M.
  • Verified HomeBuyer
  • March 21, 2023
  • Jacksonville, FL

If you would like a hassle free experience at new home buying and building, this is your builder. Frequent updates during the build process, better material, craftsmanship and the sales representatives are very attentive. The superintendents maintain communication and they attend to buyers questions or concerns. Don’t hesitate call KB homes!!!

KB Home responded:
Wow, thank you so much for your kind words, Roberto! We're so happy to hear that you had a positive experience working with the team here at KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5