KB Home Reviews

We love our new home and are so thankful for all the help we had during the process.

KB homes are best.

It was nice working with you guys from buy to live issues and fixing them promptly

I love our home and the construction team are all wonderful. The finance side of the entire experience was a miss...they can do better. But still overall a great purchase.

Just know the home buying experience is a little longer with KB homes due to the amount of documents you’re constantly signing. Other than that the house was well built and any issues have been dealt with in a decent amount of time.

Great and beautiful, clean environment

No Transparency & do not care about buyers

Great company and responsiveness. Good craftsmanship.

I definitely love this house and this house is beautiful, perfection.

The home building process took way longer than originally anticipated. I believe this was due to supply issues. However, there were multiple KB home staff communicating with me throughout the process. Alex was responsive to my questions regarding the building timeline. He ensured that the design and decor that I requested was in place. The house looks amazing! Sean and Jennifer were proactive during the loan approval process and would answer any questions that I had. I appreciated the fact that they understood that I really wanted to become a homeowner and they helped make it happen!

Kudos to: Ms. Whitaker, Mr. Jackson, Mr. Willis and Sandra (Alamo Title). It was a long build to completion and I felt like I really had to push the last month or so to get a confirmed completion date. Once moved in, there were multi issues with asthetics. Paying more than $300,000 for a home ($700,000 in 30-yrs) I felt like the craftsmanship should have been closer to perfect. We had painters out several times for doors/trim, had our counter tops buffed (scratches/devits), one mirror was scrattched, cracked base boards replaced, etc......

Ultimately I am just amazed that we got to build a new home for our family and also customize it to meet our budget and needs. While things have not been perfect Mellisa and the teams have been putting in a great effort to get things corrected. Definitely been recommending KB to our friends and family.

At first we were a little disappointed because we found a lot of things wrong after we moved into the house, but since then, we have had customer service agents and our sales person reach out to help s resolve our issues, which we really appreciate. Thank you!

Disappointed in some ways but yet happy.

Kb is the best, everything was great I highly reccomend this company.

Definitely probably one of the worst experiences I’ve ever dealt with, not a first time home buying process that I felt I’ve received/deserved. Cheap materials, lack of communication, no follow up, rushed process, items not completed, & I have questions to this day that still aren’t being answered or addressed. I would never purchase another home from this builder.

KB has been great. They followed thru with all sorts of move in help. I’m single so I needed help. I appreciate it so much.

At first things were good until our lot was sold from up under us twice. No notification or idea it had happened until when it was time to get a date for the studio. Then once that was sorted, studio selections were double selected by a neighboring house which caused some reselections without compensation. Once that was figured out, when it came time to close on the house multiple credit checks within a month mixed up identity from loan officer and closing agent and once we got to the final hour KB denied me a loan. It was all too peculiar, like KB didn't want to sell the house to us. But I found a lender outside of KB who was willing to loan us the money and we closed within 2.5 weeks. Something KB couldn't not get done. Now that I'm in the house a few things need to be corrected it's taking time but things are coming together. Very tumultuous and frustrating dealing with KB staff. The construction manager has been my best alliance since closing! Good job Jeff. ... More

Worst experience in my life. I hate KB, this house and everyone involved. I’ll be glad when I get rid of it.

Great and wonderful service from customer service, agents, loan officers and builders. Very impressive experience including total satisfaction in the entire home buying process.

Trisha and Ed were amazing to work with. After we moved in is when we noticed craftsmanship issues and just the overall quality of work is not what I would say meets standards. We started to get issues fixed then that halted and we haven't heard back from anyone. The person who did our walk through said since it's after 30 days he can no longer help us and we needed to continue the process with Brandi, who has yet to return our call. Needless to say the sales office is amazing but the rest has fallen short.

Construction took a few months longer than the original projection, but the supply chains have been backed up due to COVID and are still running into issues. As for the house I love it! They did a great job, have amazing warranties, and were lovely to work with!

The translation to becoming a first time homeowner was amazing mainly because of KB Homes entire team from sales to construction was extremely helpful and responsive to all my questions or concerns.

Very helpful and always kept in touch.

Based on my experience with KB Homes, I would not go with these builders again.