KB Home Reviews

Amazing experience with KB homes

My sales person and loan officer were great to work with throughout this process

Great experience. I’d refer KB to anyone considering a new build.

Overall experience was good. We had some minor issues but KB was quick to fix the problems.

No review today thank you

I was threaten to lose my rate if I did not close before my house was completed. I have lived here for over 1 month and my master shower has never been used because it still isn’t completed. My closet has no shelving, I’m missing some gutter on the roof. I still have blue tape that wasn’t fixed that was noted by a kb employee himself. The superintendent sends you nothing but lies about the progress of your home. If you plan to buy from kb anyway I suggest you check progress on your own and do not close until it is 100% completed. My backsplash is broken and has been since closing. That is still waiting repair. They do not respond to emails. In the process of hiring an attorney for the issues as no one has made right on the problems. They talk a good game so do your homework. Hire your own inspector. My suggestion is go do a custom build or buy from a better builder. ... More

Great home buying experience

I am really happy to buy from Kb

Things do not get fixed. Beautiful house love my home but no follow through

Sales was incompetent. Kept messing up the documents, blamed us, and never looked into the possibility that the problem was on her end, which it always was. Worse, value was low. Did NOT include refrigerator, washer, dryer which many but not all homebuilders supply. Did NOT include sprinkler system, garage door opener, ceiling fans, cabinet handles which every other homebuilder that I toured did supply. Good quality (which is why I bought) and good location but no amenities at all.

Home was nice, buying process was an ease thank you!

The hoa is a mess. The fee mentioned when buying the house is completely different from the hoa fee that needs to be paid now. It has been processed for two weeks, and there is still no result. Some workers such as the hoa property manager are playing football to shirk responsibility! If you buy a house again, you probably won’t choose KB！

Loan process was extremely repetitive, asking for the same documents submitted by more than 10 times. Even though everything was uploaded in KB portal, most individuals didn’t bother to look and asked for my personal/Bank/W2/Loan documents via email. KB portal seemed to have no purpose, even though we were made to believe to upload all our documents in. Design studio was great and so was Steve who worked with us after our home was done.

The constant communication with the construction supervisor was great

WORST EXPERIENCE EVER! If you’re looking to get a KB home make sure to come in with your own financing company. The finance department is horrible aside from Lionel in finance who heard our cries and disappointment through the process. Building too soooo king it was months where houses that weren’t sold before ours had already been worked on. We are two months in and still need repairs fixed. If you can elsewhere do so it’s not worth it

Sales started out great, as time went along construction progressively got worse, sales had no answers builder had no answers, walls built where walls shouldn't be, vents were wrong etc. etc., 13months to close and still haven't had issues or promises kept but KB got paid and now here i am still cant open a window due to know screens, counter tops look like cigarette burns, we have back splash scheduled but we will see what happens with that...will not recommend to any one to buy here, my family bought 3 homes here and wish we hadn't.

We had been looking to buy for a couple of months. Passed buy this location a few times but never thought we could afford a new property. Stopped by on a whim after a full day of house hunting. Loved the model. Loved the area. The agent on duty was amazing. The his is the second KB HOME we’ve bought new! Love it!

Unfortunately we have had quite a few issues with our home, leaking master bath, cracked concrete on driveway, paint on door fixtures, plaster on patio and drive way out front. KB has been available and working on all of our items, they immediately got in touch with the plumbers to fix the shower which was appreciated.

I find it's overall good experience to work with KB home and customer service team. I have a few recommendations here. 1. this house has a SunPower connection issue. The SunPower technician have come three times but were unable to switch it on. It seems some wires are messed up during construction. This needs to be addressed ASAP. 2. my mailbox key is not working. I was advised to go to mail office myself to find it out and Customer Service team is not able to offer more help. This can be improved as well.

The sales people used high pressure tactics and misled us during the purchasing process. They did not communicate with the lender or the design center. We had to check that everything we paid for was installed. We paid for higher end cabinets and they were not even installed correctly. They came with lots of damages, they are still not fixed even though the house has closed for 3 months. This was not our first time buying a new home, but it was the worst new home buying experience. It definitely did not feel like we were purchasing a home that cost more than a million dollars. We would never recommend anyone to buy a KB Home and we will definitely not buy another one. Here are some of the things that went bad: - cabinet handles were installed crooked, and not aligned. - they come to do touch up paint and left paint drops on the floor. - all the doors are scratched or dented. - the garage door handle just fell off - while we were buying the house, all the home buyers did not get the same price adjustment, some home buyers got additional benefits even though salespeople lied and said everyone is treated the same. - the after purchase service is non-existent. There is no place to send issues. Nobody responds to emails. The only person who tries to help is the construction superintendent. - the KB team was the most unorganized group of people we dealt with. - throughout the whole experience communication we received from different people were all different. Nobody was on the same page. Everyone had different dates, deadlines or records. If we have to organize everyone’s efforts, what are they getting paid for? - it was a very unpleasant buying experience. ... More

Given the location of the property (Tivoli Reserve), the house is over priced

The NEW home purchasing experience with KB Home was spoiled due to the lack of attention to detail and follow-up plus the bad quality of materials and workmanship which did not equate to value for the price paid.

The customer service is excellent and KB homes do their best to meet our needs.

Well built homes, good location. Sales personnel are trustworthy and helpful.

The attention to detail could be better for the price of the home. Paint is dripped over tubs, light switches, cover plates, etc.