KB Home Reviews

The build is of good quality. There were some minor issues when moving in but were resolved promptly. With exception to an expensive water bill accrued because the irrigation valve was faulty, causing a small but expensive leak in the sprinkler system. I was hit with a $350 bill, that I have no choice to pay with the water district. Customer service was contacted and chose not to say say yes to doing the right thing. Apparently the warranty covers inside the home only. Working in the hospitality industry, we would have eaten the cost in order to preserve our reputation. However I believe KB is not entirely in accordance with its branding message “#1 in Customer Satisfaction”. KB and its lender will gain approx $800k between purchasing the home and interest accrued over 30 year loan. I would think that $275 would be something that could be written off, but I guess KB is solely interested in maximizing profit margins. At the expense of its customers. This is very unfortunate because the staff members I’ve worked with are wonderful dedicated professionals: Amber (realtor, who was very patient and kept us updated regularly ), Gina & Traci (loan officers, who were very patient in keeping us appraised) Paul (Superintendent, his easy going demeanor and passion for magic) & especially to Raymond (Asst Superintendent, whose gone above and beyond because he is Cleaner *read Relentless by Dwayne Grover) have been very professional and easy to work with. They made the homebuying process more manageable & helped lower our stress levels. ... More

The home buying process was great - I just wish there were more options like more solar panels. However, after moving in, I found numerous issues, especially with my windows. After 2 months, almost all my issues were fixed except for one that is difficult to resolve. The customer support was great - I just wish they didn't need to provide so much support. KB Home should've done a better job in the beginning.

I recently had the unfortunate experience of building a home with KB Home in the Winn Ridge community in Aubrey, Texas, and I would not recommend this builder to anyone. From the start, our project was plagued with delays and issues, from the pause in construction for three months to allow for resources to be devoted to other projects, to struggling to pass pre-dry wall inspections, and ordering materials short of what was needed. The project team seemed unable to deliver on reasonable estimate timelines, causing great inconvenience to my family, and we ultimately missed a 120 day lock rate agreement with KB Home Loans. The lack of professionalism and empathy from the project team was also a major issue, and it felt like they needed help to get the job done. We were left feeling disappointed and stressed, and it has been over two months since we moved in and our sentiment has not changed. In conclusion, my experience with KB Home was far from the American Dream and I would not recommend this builder to anyone. ... More

Elegimos esta compañía de construcción porque nos daba a escoger cada uno de los detalles que queríamos para nuestra vivienda , eso nos hacía muy feliz. Con respecto al personal y servicio al cliente , no puedo quejarme , realmente ellos atendieron y aún atienden cada una de nuestras llamas e inquietudes . Con respecto a la mano de obra , una porquería , dejaron tantas imperfecciones en mi casa que no puedo explicar , incluso después de realizar la última caminata . Llevo un mes viviendo mi casa y ya está llena de grietas en bornes por todos lados . Dejaron clavos en los marcos de las puertas por lo que eso rompió nuestra puerta principal . El llavín de la puerta está torcido , en fin innumerables defectos que se podían haber corregido . Por eso doy 2 estrellas porque a pesar de que el trato al cliente es magnífico, pienso que lo más importante es la mano de obra de la casa que se va a vivir y es desastrosa . Todo está mal terminado , para el precio que costo lo casa , pensé no tener que hacer nada en ella y ahora ando retocando gritas por todos lados aunque se que la vas puede moverse un poco hasta que se quede fija en el suelo pero igual , es demasiado , se que es mal trabajo porque estuve viendo cada detalle de mi casa desde que comenzó la construcción ... More

Great floor plan, looks great from a distance. Final finishes are not up to anyone’s standards quality control definitely lacks

I feel the final product of the home was rushed. I felt there was definitely a push to close on the house and make the sale in order to meet 2022 goals for the company. Our superintendent did a first time walkthrough and the kitchen island was not yet completed the medicine cabinet was not installed in the guest bathroom. We’ve lived in the home for 2 months and have noticed drywall cracking on the ceiling, gray paint marks on the white walls. I just feel like the subcontractors and laborers were rushed to finish the job.

Attached home Arvada CO. Excellent-sales lead and crew, KB home loan personnel and weekly communication. Design studio-process to customize interior-was also excellent. Build quality is average. Value is harder to quantify given rapid price increases in neighborhood at time of purchase.

I recently moved to vegas and was able to see the build on a regular basis. I identified way too many issues during the build that would have been detrimental if waited until after the final walk through. For starters, I paid to have the entire house insulated, all interior walls also. We had a wind storm one weekend after the insulation was in place causing it to blow out and all over the house as well as outside. The following week, they started drywall but no one replaced the missing insulation! I used a hanger to slide through the joints to show the contractor after the drywall had been screwed into place. There is more spots missing as I am starting to find hollow sound/temp changes. But it should have not been dry walled if they saw insulation blown all over the place. Next, the corners were to be sharp edge 90° corners. They were mudding the walls when I noticed they were bullnose not what I asked for. Again no QC. I was told there was not an AC unit available for my house and asked if I would accept a temp to close and a replacement would come later. I declined but miraculously a unit was installed. I don’t think this is my unit but I am not an HVAC guy. It looks like the units from 10 years ago. Also, The window frames were cracked in multiple places but they only patched them with vinyl patch. My light switches are far from where they “normally” would be expected, to include the master bathroom switch is located under my towel rack!!! …. I am addressing issues that I am still finding… I been reaching out but after 3 emails to Customer service over 10 days, I finally had someone respond and now I have repairs scheduled for this week. It was over 9 months to build, they could have taken a few extra days to ensure quality was behind the build process… very disappointed to the point I wish I would have not closed on the house and just waited for a different opportunity to build…. ... More

The building is energy efficient, with no air cracks, quiet, and motion sensors in the lavatories and garage to turn off lights and conserve energy. Straight Edges, clean paint Job, modern building concept with modern appliances. It is indeed a well-thought-out energy-efficient smart building with Solar panels.

Initially, I found a rambler from another builder and decided to sell my two-story home and make the move. The anticipation of moving had me excited to visit the model homes quite often to visualize my dream - but never felt quite welcome in the sales office. I sought out other options in the area and came across KB Homes and met Megan. More than welcoming, she informed me that she would be on site in an upcoming development located in Enumclaw - EXACTLY where I needed to be. From that day, she and the entire process throughout was exceptional! I am more than happy and extremely satisfied - loving my new home. Thank you! ... More

They listened to my needs.

Weekly customer updates and progress of the house they are building. They provide customer incentives to lock the rates.

Great and quick home building process.

KB was very thorough throughout the entire process. Everyone we came in contact with was so friendly and made us feel extremely comfortable despite building a home being completely new for us.

Most of my home buying experience with KB was great. Including the initial walk-through with the sales rep here at Berry Springs, the design team was very thorough and really helped my wife pick out items that she really loved. Our issues are with the quality of the build. The construction team failed on numerous occasions to respond to emails, texts, or calls. Any issues that we asked to get resolved were met with resistance or they would do a bare minimum job to try and skate by. At this point, 45 days into my home, I still have construction issues that seem to take way too long to resolve.

Kind of Disappointed with the warranty process.

Could be a better experience. Hope tdor future improvements for the better.

Overall, we had a great experience with designing our home. In 2022 there were supply chain constraints accompanied with the building/buying frenzy, that postponed our closing date. Outside of that inconvenience, we are very happy with the brand-new home we received.

Overall great experience and the staff are really nice and helpful.

Great experience working with KB.

All the process was great, the whole team was excellent specially Joey he is the best builder manager ever, very responsive, professional and very patient

Everyone from the start till the end were patience, professional and very informative! Thank you.

Buying a new home with KB Homes has been an amazing experience! From when I received a call from Kathy that it was time to select a lot to when I was handed my keys by Maricela. Every team member took the time to walk me through each step and made the home buying experience one that I will not forget. Thank you!

This was extremely stressful - starting with the price I was quoted going up $3k bc my salesman went on a vacation. Ktichen Tile was wrong had to be pulled out, wrong sales sheets, had to fight for the deposit I gave to Design Center to show on sales closing sheet, lots of errors financially I had to keep on top of. Contractor refused to fix problems pointed out my home inspector. They insisted I fly in for closing on 11/30 and the home was NOT even CLOSE to being able to close. Finally (still with problems left to fix) we closed 12/16 - Problems and stress every step of the way. Even Closing Papers had cross outs with money changes; a nightmare and very unprofessional Title Company. I would hesitate to recommend anyone to buy from this home manufacture - all they were concerned about was getting their money. We had a cash deal - we held out until the errors were corrected, but I had to return so we finally closed still with things left wrong in the house. This is a 1/2 million dollar home; we should not have been treated like this. ... More

Excellent, thank you for all your assistance in building a great home