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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11589 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11589 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home was awesome!

  • Grace K.
  • Verified HomeBuyer
  • February 02, 2023
  • Erie, CO

The new build home buying process was awesome especially with a great team behind the scenes. Jossie!!!, Kelsey, Mark, Jordan have helped me make this experience memorable. Thank you!

KB Home responded:
We're thrilled to hear that you had an awesome time working with the team here at KB Home, Grace! Jossie, Kelsey, Mark, Jordan, and the entire team appreciate you sharing these kind words.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sandra

  • Doss B.
  • Verified HomeBuyer
  • February 02, 2023
  • Jacksonville, FL

Very professional staff! They were great through the whole process.

KB Home responded:
We appreciate your kind words for the KB Home team, Michael! Thank you so much for taking the time to share.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying experience

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2023
  • Valley Center, CA

We had a great experience with lots of options for upgrades. Process was very straight forward. House is beautiful and exactly the amount of space we need.

KB Home responded:
Welcome to your beautiful new home! We're so excited to hear that you had a great experience with the team here at KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

I have the most beautiful house in Las Vegas!

  • Hardeep S.
  • Verified HomeBuyer
  • February 01, 2023
  • Las Vegas, NV

I am very happy with the purchase of my new home. My house is exactly as I was expecting. KB homes helped me a lot throughout the entire process. I am extremely satisfied with my home. I truly recommend KB homes. I have the most beautiful house in Las Vegas. The house of my dreams!

KB Home responded:
Welcome to your new home, Hardeep! The team here at KB Home is thrilled to hear that you love your house and are happy with your purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

AWESOME

  • Alexandra W.
  • Verified HomeBuyer
  • February 01, 2023
  • Lincoln, CA

Love buying KB Homes and will continue

KB Home responded:
Thank you so much for sharing your positive KB Home journey with us, Alexandra! We appreciate your kind words.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Snow shoveling, no drawers in Bathrooms. Not enough shelves in closets. I’m disappointed. I don’t feel I was given good information.

  • Jeannie C.
  • Verified HomeBuyer
  • February 01, 2023
  • Castle Pines, CO

Disappointed with house purchase.experience & explanations of what was included.

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Don’t do it !!

  • Storm S.
  • Verified HomeBuyer
  • February 01, 2023
  • Las Vegas, NV

This is the worst quality of work. The worst response times, and the most problem I have ever had w a new build ever. I would never buy another KB home. Never

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 1

Kb

  • Jennifer G.
  • Verified HomeBuyer
  • February 01, 2023
  • Patterson, CA

I love my house, and KB has been great at fixing any issues that arise

KB Home responded:
We're thrilled to hear that you love your new home, Jennifer! Thank you so much for sharing your positive experience with us.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great

  • Luis L.
  • Verified HomeBuyer
  • February 01, 2023
  • Rosenberg, TX

Great experience, would highly recommend KB home to family and friends

KB Home responded:
We're thrilled that you had a great experience with the KB Home team, Luis! Thank you for choosing us for your home-buying journey.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They gave me the house with many damages

  • Yadira M.
  • Verified HomeBuyer
  • February 01, 2023
  • Haines City, FL

Everyone was kind, but the house has many things to fix and several details and they have not communicated or told me when they come…

Total Score 4


Quality 1

Trustworthiness 2

Responsiveness 1

wonderful

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Katy, TX

Everything worked out great, everyone was helpful from the beginning to when I closed.

KB Home responded:
Thank you so much for sharing your great KB Home experience with us! We're happy to have helped you throughout your home-buying journey.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Homeower(s)

  • Gustavo C.
  • Verified HomeBuyer
  • January 31, 2023
  • Converse, TX

We had good luck. Good timing, peace and quiet expedient service. An experience we never experience before, it was totally unexpected. The experience was magically great. It felled into place at a glance. This is experience we will never forget as long as we live. We will shiren this as a first, leap of faith, in a new chapter.

KB Home responded:
Thank you so much for sharing your home-buying journey with us, Gustavo! We're so happy to hear that we were able to provide a magical experience for you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not as expected

  • REPE1 a.
  • Verified HomeBuyer
  • January 31, 2023
  • Davenport, FL

Maria and Venassa from the sales office was great. But the other part of KB HOMES is very bad; they change the terms and conditions without notice and all for you benefit and to halo your fiscal year

Total Score 2


Quality 4

Trustworthiness 5

Responsiveness 1

Average Quality

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Hughson, CA

Home is beautiful, however, there were a lot of little details that did not meet my expectations for the price paid. Cabinets had issues, crown molding had issues, flooring seems uneven in some areas.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Absolutely amazing and worth the wait!

  • Brandon W.
  • Verified HomeBuyer
  • January 31, 2023
  • Marion, TX

It was an amazing journey especially being our first home.

KB Home responded:
Congratulations on your new home, Brandon! We're excited to hear that you had an amazing journey with the team here at KB Home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Issues

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Gilroy, CA

there was some quality built issues with our home. We reached out to the customer service representatives to have the issues correct. They were good at accommodating the requests and fixing the issues.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Fantastic

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Roseville, CA

Overall good buying experience

KB Home responded:
Thank you so much for sharing your KB Home experience with our team! We're glad to hear that you had a good overall experience with us.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience throughout

  • Andrew P.
  • Verified HomeBuyer
  • January 31, 2023
  • Durham, NC

My home process has been amazing. Gavin T. has followed up every step of the way. Has been above and beyond from the perspective of a superintendent. Could not have been happier to fix the minor touch-up points to perfect my home even more. A fantastic process from the Sales and superintendent perspective to follow up on every little detail. It has me a very happy customer. Thank you.

KB Home responded:
We're glad to hear that you had an amazing home-buying experience, Andrew! Gavin and the rest of the team here are thrilled that you're so happy with your new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing experience from the beginning.

  • Diego B.
  • Verified HomeBuyer
  • January 31, 2023
  • Austin, TX

I loved my experience. Everyone was patient with me being a first time home buyer and not knowing the process at all.

KB Home responded:
Thank you so much for sharing your first-time home-buying journey with us here at KB Home, Diego! We're thrilled to hear that you loved your experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great value for the money.

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Gilroy, CA

The value of the home, exceptional. Getting the final touches finished on home, fair.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Superintendent John is awsome

  • Roderick M.
  • Verified HomeBuyer
  • January 31, 2023
  • Davenport, FL

Grass is substandard needs to be replaced

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Rahim

  • Rahim N.
  • Verified HomeBuyer
  • January 31, 2023
  • Rosenberg, TX

It was a smooth process. Cecilio and Eric were of great help.

KB Home responded:
We appreciate you taking the time to share your positive KB Home journey with us, Rahim! Cecilio, Eric, and the rest of our team were happy to work with you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not good

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Menifee, CA

KB sales and mortgage are awful to deal with. Very unprofessional, and they did not help get me into this house, I had to resort to another lender. The communication was awful, the loan rep had zero experience and professionalism. Being a first time homebuyer, it truly was an awful experience. I’m also waiting on some minor repairs that were pointed out in my walk-through that are important to me, but don’t seem important to the builders. communication has not been good. Overall, it has not been a good experience. However, we do love her home and we are glad this is behind us although we’re ...

Total Score 1


Quality 4

Trustworthiness 2

Responsiveness 1

Overall experience

  • Jacob L.
  • Verified HomeBuyer
  • January 31, 2023
  • Magnolia, TX

Overall experience was great. From start to finish the building process was the easiest of the journey. Jake, the construction manager was very informative and communicative and kept us up to date. Any issues we brought up to him he got fixed right away. Mortgage and sales is a little different. We ran into some issues that delayed our closing by 15 days with mortgage and our sales rep was not very communicative and felt very pushy when he was communicating. But overall, if I had to do it again with just kb as a builder I would. If I had to go through the process with the kb sales team and ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB worked every thing out.

  • Jeffrey G.
  • Verified HomeBuyer
  • January 31, 2023
  • Jarrell, TX

Times were difficult in 2022. Economy, sipply chain. KB kept at it and we pulled thtpugh

KB Home responded:
We're happy to hear that our team was able to walk with you through your home-buying journey, Jeffrey! Thanks for choosing us!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5