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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11589 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11589 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Sales, construction

  • Patricia S.
  • Verified HomeBuyer
  • January 17, 2023
  • Davenport, FL

Love everyone I dealt with in the company

KB Home responded:
We're thrilled to hear that you had a positive time working with the entire team here at KB Home, Patricia! Thanks so much for sharing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Review

  • Cynthia C.
  • Verified HomeBuyer
  • January 17, 2023
  • Elmendorf, TX

Our sales person Anthony was great. Brian from construction was very helpful in getting our home finished Lionel loan officer helped us through tremendously. Underwriting needs a new team with compassion towards homebuyers.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Good experience overall

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2023
  • Round Rock, TX

Overall good experience. I love my home.

Total Score 3


Quality 4

Trustworthiness 5

Responsiveness 5

Outstanding

  • Richard F.
  • Verified HomeBuyer
  • January 17, 2023
  • Davenport, FL

Helpful and we love it.

KB Home responded:
Thank you so much for sharing your journey with us, Richard! We're thrilled to hear that our team was able to help you throughout your outstanding experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Don’t close until absolutely everything is fixed!!!

  • John C.
  • Verified HomeBuyer
  • January 17, 2023
  • Hudson, FL

The build was late. 2 months after living in the house and we have NEVER had a working microwave. Issues have been outstanding since moving in, week after week we’re told ‘it will be done this week’ and nothing ever ends up happening. It makes it worse that these are minor issues that could all be done within an hour or 2. It’s annoying as it is a prime example that KB hire works with poor workmanship that obviously don’t take pride in their work, these items were obviously also overlooked by the management who should have picked it up.

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Alex S.

  • Alex S.
  • Verified HomeBuyer
  • January 17, 2023
  • San Antonio, TX

Good Experience Overall with KB.

KB Home responded:
We're thrilled to hear that you had a great experience working with the team here at KB Home, Alex!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Cynthia

  • Cynthia M.
  • Verified HomeBuyer
  • January 17, 2023
  • Jacksonville, FL

Buying a home is a lot of work, I liked the fact that KB offered a Fannie Mae video explaining all the steps, some of the things that they talked about I had already gone through the process, it would have been more useful if I had none of some of the do's and don'ts. So I suggest when you are ready to purchase your new home to watch this video. Prepare and save for all the expenses that you will have, from you moving , storing, delays etc. Make sure your credit is Good and do our homework. Overall purchasing my home was great and exciting. This was my second time purchasing a home. KB ...

KB Home responded:
Thank you so much for taking the time to share your KB Home journey with us, Cynthia! We're glad to hear that you had a pleasurable time working with the team here at KB Home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Review

  • Jayson S.
  • Verified HomeBuyer
  • January 17, 2023
  • San Marcos, CA

Overall the experience was good.

KB Home responded:
We're glad to hear that your experience with KB Home was good, Jayson! Thanks for taking the time to share your thoughts with us.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Jerry

  • Jerry B.
  • Verified HomeBuyer
  • January 17, 2023
  • Jacksonville, FL

I had some issues on my end but KB got me over these issues

KB Home responded:
Thank you for sharing your experience with our team, Jerry! We're glad to hear that our team was able to assist you throughout your journey.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great people to work with and nice home.

  • James G.
  • Verified HomeBuyer
  • January 17, 2023
  • Sahuarita, AZ

Beautiful home and well built.

KB Home responded:
We're excited to hear that you're happy with your new home and had an enjoyable experience with the KB Home team, James!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Love my home

  • Lubna W.
  • Verified HomeBuyer
  • January 17, 2023
  • San Marcos, CA

Absolutely love my home , the experience was truly phenomenal. The whole team came together and made the experience flawless ( with a few hiccups - that were resolved quickly )! Thank you !

KB Home responded:
We're thrilled that you love your new home, Lubna! Thank you for taking the time to share your journey with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality hones

  • Luis N.
  • Verified HomeBuyer
  • January 17, 2023
  • Fillmore, CA

My experience was wonderful! The team was so caring and knowledgeable during the entire process. I was treated like family. KB Homes are highly recommended for great quality homes at affordable prices.

KB Home responded:
Thank you so much for taking the time to share your kind words with us, Luis! We're glad to hear that you had such a wonderful experience with the team here at KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amie

  • Amie H.
  • Verified HomeBuyer
  • January 17, 2023
  • Durham, NC

Gavin and Selena were both great to work with and very responsive!

KB Home responded:
We're thrilled to hear that Gavin, Selena, and the rest of the team here at KB Home were able to provide such a great experience for you, Amie!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

I have suggestions regarding the front yard landscaping. The builder should allow prospective builders to upgrade the front yard flowers. The standard plants are dirt cheap and have no color or beauty !!!!!!!!!!

  • Charles B.
  • Verified HomeBuyer
  • January 17, 2023
  • Menifee, CA

The sales lady Sylvia was simply wonderful. The other staff JJ, Hope and others with them were outstanding. I will recommend them strongly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Steller Group

  • Barney A.
  • Verified HomeBuyer
  • January 17, 2023
  • San Marcos, CA

Our buying experience was great from the first time we met Sherrilyn and took the time for a great lot and home selection. The KB Design team was awesome. From there it was Rainer and Brian who made the final transition exceptional. We really appreciate the entire SD group for making our buying experience stress free and actually pleasurable.

KB Home responded:
We're thrilled to hear that you had a great home-buying experience with the entire team here at KB Home, Barney!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Thank you KB Homes!

  • Chad V.
  • Verified HomeBuyer
  • January 17, 2023
  • Vacaville, CA

The process was extremely easy and fun!

KB Home responded:
We're glad to hear that you had an enjoyable experience working with our team, Chad! Thanks so much for taking the time to share your journey with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor quality

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2023
  • Hudson, FL

Charges top dollar, delivers DIY quality

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great Service

  • Kimleang S.
  • Verified HomeBuyer
  • January 17, 2023
  • Puyallup, WA

Great Construction and Great services from the sale team and customer service team.

KB Home responded:
We appreciate you taking the time to share your kind words with the entire team here at KB Home, Kimleang!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Over All

  • Samer A.
  • Verified HomeBuyer
  • January 17, 2023
  • Round Rock, TX

Since step one till the closing date we did not have any kind of issues whatsoever Best builder ever KB Homes number one for real Will do it again when I can Great stuff Keep up the amazing work Thanks to all of KB Homes Family

KB Home responded:
Thanks so much for sharing your kind words with the team here at KB Home, Samer! We're glad to hear that you had a positive experience with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

disappointed

  • Katina M.
  • Verified HomeBuyer
  • January 17, 2023
  • Raleigh, NC

As a first time homebuyer I was initally very excited, but as time progressed, I became utterly disappointed with the whole process. The numerous delays, lack of communication and now that we are in the home, there are still a multitude of things wrong with the home, that we have been waiting almost 2 months for to be repaired. I will not buy another KB Home.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Disappointing

  • Carlos C.
  • Verified HomeBuyer
  • January 17, 2023
  • Clermont, FL

The world was promised to us before signing for the house, but once we signed it was very, very hard to get anyone to fix things . We’re very disappointed!!!!

Total Score 2


Quality 4

Trustworthiness 3

Responsiveness 1

Tricia

  • Laura R.
  • Verified HomeBuyer
  • January 17, 2023
  • Maricopa, AZ

Anyone who buys a home through KB at Maricopa needs to work with Tricia. Ed is great too but I had the opportunity to meet with and work with Tricia. She was very comforting, made every step of the way a great experience. She listened to my needs and concerns. She followed up with me. She is an absolute gem!!

KB Home responded:
Thank you so much for taking the time to share these kind words with Tricia, Ed, and the rest of the team here at KB Home, Laura! We're glad to hear that we were able to provide a positive experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Get it together

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2023
  • Palmetto, FL

We worked with a lot of people in the process of building our home. The office people we first met were great but only get you so far with questions and concerns. It was so difficult to get into our home and get things done and fixed because we felt forgotten and taken advantage of. I can’t imagine what other people in our new neighborhood are dealing with at this point. I will not be recommending KB to anyone nor will I ever plan to build with KB homes again.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Simeon

  • Simeon O.
  • Verified HomeBuyer
  • January 17, 2023
  • Spring Valley, CA

Keep it up you guys are amazing

KB Home responded:
Thank you so much for taking the time to share your positive KB Home journey with us, Simeon! We appreciate you taking the time to share these kind words.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home

  • Zerihun W.
  • Verified HomeBuyer
  • January 17, 2023
  • Jarrell, TX

Sales ,design studio, loan , warranty teams are great! Quality of construction are poor some parts of the walls are looks like bending unbelievable.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 4