KB Home Reviews

Sales was awesome, knowledgeable, helpful, present. Rest: refer to title.

I had my worst experience buying a home from KB.

Reggie,Chris and Mitch were available most times when i called or cslled later that day.

It was easy for a first time buyer

While I am mostly satisfied with my home, KB was not at all responsive to my issues during the construction. It was delayed by nearly a year but they wouldn't actually tell me that. They gave me an initial date and, once that passed, they wouldn't give me a date again until construction was complete (not even an estimate). Everyone I worked with at the start was either laid off or quit at some point during the construction. Our service team was laid off as soon as we closed escrow so we now have no one to go to in response to issues. We are told someone is about to be assigned to us but we closed escrow a few months ago. Overall we mostly like the house, and the employees are nice, but the corporate standard for customer service is far below anything I've ever experienced before. ... More

I highly recommend KB Homes. Our team did a wonderful job. We couldn't be happier with how they responded to questions and explained what was happening at each point in the process.

I love my new house

I loved the way in which Kb Home involved us in the entire construction process of the house, from time to time we had contact with Mr. Pet in charge of the construction of our house and we obtained weekly photos where we could see the evolution of this entire process, My husband and I were in New York but they always made us feel very close. Happy for having chosen Kb Home to build our house.

Brittany and sapna made my experience awful.Mohammed is a great loan officer and the warranty team is excellent

KB staff are hard working honest people. Pleasure to work with. Numerous design errors in the house

Overall with all of the delays in constructing my home. Their was always an open communication with me.

It was a good experience as a first time home buyer. We feel happy to have a home by the end of 2021. The model we chose is one of the best in KB and my family and friends liked it so far. I was happy with the sales and construction superintendents they listened and are open to accept our requests. The market was crazy during last couple of years. KB delivered our home beyond their commitment which caused our interest rate to jump at an unbearable monthly payment and made us to live on month-month and the cost twice the normal rent for few months. I certainly see that they should improve on work being delivered and following up with sub-contractors to fix the issues early in time. Thank you KB Homes. ... More

It was a great experience to purchase at KB home.

I would not recommend to my friends to buy KB Home and totally frustrating with those false statements. they will not be considered once we have closed down homes.

I had a great experience getting help fixing any issues I had. The quality of work is great as well. Really happy with my purchase through KB Homes.

From the sales team to the finance/mortgage team, everyone was very responsive to even the most repetitive questions. It was a very uncertain market in 2022 but I can honestly say I felt like everyone was working for and with us, not against us. First time home buyer and the process was made easy. The level of service was very high up to the close and extends beyond as issue have come up, the KB team has time and time again made it right. Not a perfect experience but one I would recommend to others.

Ray provided timely updates and responded to all questions. Ray is extremely professional and knowledgeable.

Cecil is a very efficient person

Buying a home through KB Home was the best decision I made as a new homeowner. The team all around is extremely professional and genuinely cares about you understanding the process.

A huge thank you for favors being offered and completed on big and small fixing jobs to Duke Hoàng and Ryan Brown.

getting discrepancies fixed in a timely manner would be the only thing that would make this experience most excellent. we've been in property 40 days, still waiting for thing to get finished.

Great Follow Through by Chad and Justin on all Pending work A Builder you can Trust and rely on my wife and I are very happy with KB Homes

There was a long list of issues that were documented prior to closing that I am still struggling to remediate. Some of the issues were dealt. However, big ticket items like kitchen cabinet is still pending with no visibility to resolution. The Sales staff, Construction Staff, and Customer Service staff are NOT the problem. The Staff are all super nice. But the process doesn't lead to resolutions. Had I known that the warranty claims process would be this time-consuming, I would have never closed on the house. Buying a KB home feels like I am dealing with an insurance firm, where getting claims dealt takes forever with zero visibility to issue resolution. ... More

We love the workmanship, quality and service that KB home provided with the total home purchasing experience. We would purchase again.

I had the worst sales rep. I do not recommend anyone to buy from KB homes. Overpromise and very disappointing. The homes are beautiful but some KB employees we very difficult to work with. But there were two outstanding gentlemen who went above and beyond for customer satisfaction. I will give them credit for that.