KB Home Reviews

The process if purchasing the home was fine. Our loan officer Rossana was awesone she goes above and beyond. Before moving we pointed out a lot of repairs and cosmetic issues all over the home. We have been in the home for almost 2 months now and none of the issues have been corrected. Everytime we reach out they tell us that their priority is closing on the rest of the homes.

Overall Very satisfied with the service. Waiting the house to build was not too long.

As a first time buyer we had a great experience with KB homes they helped us thru the process and we couldn’t be happier.

We would like to share with new home buyers if they are interested in purchasing KB Home that they should be very engage and ask lots of questions in regards to the deal of what they are getting in their house, purchase price, upgrades, certain amenities they really do not need in their house and etc.

Everyone was very helpful and always kept me informed with the status of home. Thank you all.

Please make sure to negotiate the price.

kb home very good company and very good employees

My house wasn't done on time and was delayed several times, but for the most part all parties involved did the best they could during this situation and were very prompt and treated us well. Thank you

Let me advise one thing on the A/S work schedule. I would like to ask you to take care of customer point of view for the schedule. You are saying M to F 9am to 5pm only for this A/S. What should we do in case of nobody stay at home during weekdays. Then we can not get A/S? We are having inconvenience and stress. Please coordinate to work on Saturday for this kind special situation. Thanks.

Overall experience with KB homes was really good. I would recommend other to buy home with Kb

I purchased a brand new home at the Mattie Pointe community in Auburndale Florida on 10/17/2022. Never in my wildest dreams would I have ever imaged the disappointment I would have on what was supposed to be my dream home in Florida. It started on the day of my walk through that was scheduled 3 hours prior to my closing appointment in Orlando. I arrived to an unlocked home that was filled with construction materials, filthy, uncompleted work and many damages that needed to be addressed such as damaged kitchen cabinets, missing door locks, cosmetic damages to walls, broken window sill and much more to list. To add insult to it all, the construction manager was a “no show” for the walk through. I had to call our KB sales agent ( Mary) to come and see what I walked into that day. Mary herself was in disbelieve at the condition of the home that we were scheduled to close on in just a few hours. She was able to contact another construction manager ( Bryan ) to come and perform the walk through with us. At that time an exception letter was drafted with the issues that needed to be addressed to allow us to close as scheduled. I was assured my Bryan that all issues would be rectified in 30 days of signing. All said issues have not been completed and my latest construction issues has become a complete nightmare. What I have experienced with KB homes is complete dissatisfaction and have experienced the failures of the tradesmen that KB has hired to perform their construction of their homes. Tradesmen who do not takes pride in their work leading to construction issues that all could be prevented if they did. I have experienced nothing but empty promises to having work done on my home that should have been done correctly in the first place if people would have just taken pride on the work they do. The most unfortunate aspect is that their failures fall on KB’s reputation. The first day I moved in on 10/17 my master shower would not drain. I contacted the warranty department to have this addressed . It has been one set back after another and as of today still not completed. I have had to make several calls to have my shower repaired. The first plumber who came out to inspect the shower confirmed that there had been concrete poured down the drain and that is why the shower would not drain. The plumber left and said I would receive a phone call with further instructions. I never received any phone call and finally had to contact the warranty department again to find out what the next step would need to be. It was confirmed that a new shower pan would need to be installed in order to rectify this issue. Keep in mind that this has been an issue with alot of back and forth emails and phone calls since October. On 11/17 a service crew came out to remove the shower door and track. I was informed by the service man that the shower doors had been installed backwards and that when he returns to reinstall he will do them correctly.. Really! On 11/21 a crew came in to remove tile and drywall then the plumbing crew arrived to remove the old shower pan and replace with the new one. On 11/22 the tile crew returned to inform me that they could not re-tile the shower because the brand new shower pan was incorrectly installed. The plumbing supervisor returned to inspect the shower pan and said the pan was in stalled correctly and that the wall was not constructually correct and needed repair. The plumbing supervisor contacted the construction supervisor to come an inspect the wall. He would correct the wall himself and contact the tile crew to come back and complete the tile work. The construction supervisor left my home stating he did the necessary repairs and the tile crew would be back today to complete their work. A few hours later a construction serviceman arrived stating he was called to come and fix the wall in the shower. I had informed him that I was told it was all fixed by the construction manager. I had the construction serviceman exam the repair and was told that it was done incorrectly and was not the way a problem of that nature should be fixed. He then insisted on completing the repair and completing it correctly. The construction serviceman then informed me that the new shower pan that was installed less than 24 hours prior had been damaged with scratches and a corner piece broken off. These damage were not there during the plumbing inspection that was done with myself present that morning. These damages were done during the initial repair done by the construction manager. It’s now December and I still do not have use of my master bathroom and none of the other construction issues have been corrected. The lack of “ caring “ about the home owner from your construction tradesman, construction manager and your warranty department is just unimaginable. The lack of communication and sense of urgency in completing tasks is truly disheartening. Not to mention all the time I have taken out of work to get these repairs completed and still not one thing fixed. I am a home buyer who purchased my home in CASH. I expected to have a brand new home without damages and in working order. I purchased a home that was supposed to have 2 working bathrooms and beautiful undamaged kitchen cabinets, a wall that was supposed to be constructioned properly.. I did not receive any of those things. Would you go to a car dealership and purchase a brand new car with scratches and the engine not working?? I would hope not. My review of KB homes would rate poorly on customer service and I would not recommend using this builder. ... More

It is very hard to get hold of builder point of contact.

KB homes did make it possible for my family to get a home. Good team members, excellent customer service. We recommend my friends to KB homes.

No home is come with 100 percent accuracy, it is very important having good customer care service after we moving to the home to settle minor or major issues and KB home has it , really very good customer service my issues are resolving very quickly with 100 percent accuracy.

We have been in the house for almost two months and the 10-day list we reviewed with the Superintendent and then Cust Service Mgr and now we must submit to KB Warranty dept. We have primary shower not complete, no shelves in linen closet, missing 5 window screens, drywall cuts and holes to be repaired, water leak in the pantry and drywall removed by the plumbing company needs to be repaired, missing trim, debris under the carpet that was not swept before laying upstairs, damaged hardy board siding and the list goes on. All these very obvious issues and the Superintendent did his walk thru prior to closing and said the house was complete. Nothing has been done to finish the home. ... More

Great experience for 1st time buyers from start to finish.

Excellent customer services, punctual closing date and high quality home!

We recently bought a 3 bedroom 2.5 bath townhome with KB Homes at Orchard Park. Great experience. The builders Ty and Derrick regularly provided construction updates with pics. Appreciate them for that and for taking care of few minor fixes that we noticed post closing.

Sales guy was very thoughtful and helpful all the time by the way has been the only one that threat us with respect. Contractors and superintendent make us feel like we're not paying for a quality home and what we're getting is what we got very irresponsible at the time to give us a answer or make and appoinent at this time we still waiting for repairs from our first walktrough and we still without cabinet doors has been a challenge with all our founding in the first walktrough and still are there waiting that someone will show up and threat us with respect and care. We use to love KBH that's why we buy but the experience has been really disappointed ... More

Not what we expected from a brand new home.

We love our home and the details that went into it. My only issue is that the builder promised to get us paint samples, and never brought them. He promised to fix out broken irrigation and that never happened, my husband ended up fixing it because it was wasting water be running 24 hr /day.

Bought an already completed home, great expereince with all staff including sales, construction and finance. Home has some quality issues but warranty team is quick to respond and repair.

Kept us up to date on progress and issues that affected schedule.

kb home representative people are very helpful but sometimes the construction worker don't do their work sincerely therefore lot of minor issues

Awesome customer service, pleasant home buying experience.