KB Home Reviews

I love the team you have here at olive grove.

Let's start from the beginning. I found myself in a position to purchase a home. I thought to myself wouldn't it be nice to own a house so close to downtown Raleigh? Well, yes it would have been nice. To be honest the location is in an area with lots of growth. But, the point is the house is a complete disaster. I have never in my life been struck with such intense buyers remorse than after the purchase of this home. This WILL be my first and last purchase with KB home. The list of issues I have with this house are numerous. To be honest I have never in my life seen such poor craftsmanship in a new construction home. Somehow when whatever you call "warranty" work is done mud gets tracked into my house. The workers never cleanup after themselves and they do work that honestly a high schooler in carpentry class could do a better job. It's an absolute joke that some of the people working on these houses call themselves tradesmen. I don't feel like I come home to a new house every day after work. No, I come home to my little house of nightmares. I paid for a new house but instead I got the used car lot equivalent of one. ... More

Álvaro has made it very easy to communicate. His Hospitality with any issues with the home is Phenomenal, thank you.

Good overall experience, great response to service requests.

Great experience specially with the marketing person Harvey and Loan department Marcus. Very helpfull answer my question any time. Work with me on my convenience time which is I was full time Employed and when I call them even thier off days and evening early morning any time answer phone calls. House design department assist and explained all the product I want. I am so great full that I worked with KB. Happy for my house.

Not Happy with quality of the completion

Found cracks inside and outside of the house,driveways and is not been fixed yet.

My first time home-buying experience with KB homes was an awesome experience the entire process, from initial purchase to final move-in was a great!!!

After all The crazy market issues, we got our dream home through KB home Thank you Brandon , Adrian and East village KB Home team.

The home is beautiful & comfortable. Any issues that arose after moving in, Elaina & the team have done a great job responding. They respond quickly while keeping us in the loop & have been friendly & professional.

Everyone that helped was amazing, Oscar, Robin, and Scott did a great job!

My experience was really fantastic in every aspect.The crew is really highly professional, very patient, always ready to explain every single detail and help .I give grade 10/10 to Marianna, Adam and Ty.Very kind , polite and trusting people. It was a big pleasure working with them!

House still incomplete. Missing shower and cabniet trim. Never given updates, I have to call in and ask what's going on and no one ever seems to know.

There are always bumps along the path to building a home. We've had our number of bumps, but KB Homes has done their best to meet our needs and take care of any problems we've had. It's not always the fastest turn around, but that's understandable considering how many homes there are and the time of year we bought our home. Just make sure you let them know if any problems and keep clear communication and they'll take care of you ;)

Great customer services but the material they use to build is not great. Finished are bad, no detail on finishing the job especially when they use local suppliers they used knockoffs materials. for examples, the granite they use on my island was cracked and glued and what they claimed it ( the supplier) fissures. Well I m sorry, that is not fissure that is cracked and glued granite. So the site manager should check on the projects when it’s done and not signed off until you actually see the material. Other than that, customer service is great

Home buying process was smooth and received frequent updates on the construction

House is unfinished. Had to claim warranty to fix around the house.

There is no ownership of the contractors hired to build the homes. When I call to complain because my “NEW” home is having issues. I continuously hear “that’s the contractors fault”. The way I see it, if KB hires the contractor to do the job they should be checking over the work and making sure it’s up to the standard that KB is claiming.

It was constructed in a timely manner and it a nice place to live.

builder's team kept us informed and responded promptly to our requests

As soon as you give them a good review they don’t reply to your calls, voice messages or emails.

Working with KB Homes has been great, every step of the process has been made easier by helpful and knowledgeable staff in the Sales Office, the Design Center, and in the field. Some quality issues have shown up after move-in but the KB Team has continued their effort to get all the issues fixed as soon as they, or their contractors, can.

There are no reviews, other than I would NOT recommend anyone to KB Homes at this time.

KB was real quick to try to get the homes done that they hired the fastest yet obviously cheapest contractors and tried to get it done in sloppy record speed.. Overall, it's liveable and I AM ultimately happy with my home although it's been nearly two months since closing and still waiting on all (somewhat minor) repairs to be fixed. I'm having to take off half a days work (which will likely turn into two half days if I suspect we're working with the same contractors) to deal with what should have been addressed with the contractors themselves prior to move in, but I digress.. Aside from all that, salesmen Jack was absolutely great to work with although is no longer there. My finance rep John made the buying process easy-breezy. Building reps Kelly and Alyssa are doing everything they can to get items addressed and fixed so I can finally really be comfortable and happy in my own home. I feel like a lot of the issues I'm having to deal with is partly out of their hands and feel bad for being annoyed at this process but they've been doing a great job with what they have and I thank them for listening and understanding. Above all, I am happy with my home and just can't wait for the adjustments/fixes to be made and really feel at home in my home. With all that being said, would I recommend purchasing with KB Homes? Yes but I hope they take into account all their customers feedback and take take-away needless issues to avoid for the next person.. Thanks ... More

Quality of our home is maybe average. Failed mostly with cosmetic items - paint, inside and outside very poor, caulking, scratches and dents on appliances, but also electrical problems, insulation. Fixing these problems has been way below acceptable. Overall, we feel we did not receive the value for which we paid.