KB Home Reviews

They were all 3 very communiticive and on top of everything. Very prompt to respond when questions were asked.

Positive over all. Some finish ups (spots of paints on the laminate floors, doors were a little sub-standard). However, everything else is great. Cody, the sales person, goes above and beyond to answer all my questions in a timely manner! Both Erik's were great - when completing the walk throughs.

Nice houses in a nice neighborhood

Our build took 10-11 months and we received several updates that were inaccurate during the process. There were several occasions where work was advised to have been completed but was not. The quality of the build was nothing spectacular and there are plenty of flaws due to KB’s choice of contractors. We have been in the home for two months and we are still waiting for issues to be corrected; such as the lawn being replaced due to dead, weed infested grass being installed. Also, we were in the home for a month and we found out that our blinds were never ordered until we had already been in the home for 3 weeks but we paid for the blinds during our design process. Thankfully the supplier of the blinds was willing to prioritize our order due to the lack of dependability with KB. If we build with KB, be sure to complain often if you want to see speedy results. ... More

Please ask questions! Do not hold back

We want to thank the KB homes team in sahuarita Az. We appreciate the responsiveness and the professionalism that they have to offer

We experienced a number of issues, such as bathroom sink cracked, doors can't close, some parts are missing etc...... Some contractors didn't response call for repairs, such as carpet repairman refused to answer phone calls, text message..... Hopefully, things will move faster in 2023.

Sales was awesome, knowledgeable, helpful, present. Rest: refer to title.

I had my worst experience buying a home from KB.

Reggie,Chris and Mitch were available most times when i called or cslled later that day.

It was easy for a first time buyer

While I am mostly satisfied with my home, KB was not at all responsive to my issues during the construction. It was delayed by nearly a year but they wouldn't actually tell me that. They gave me an initial date and, once that passed, they wouldn't give me a date again until construction was complete (not even an estimate). Everyone I worked with at the start was either laid off or quit at some point during the construction. Our service team was laid off as soon as we closed escrow so we now have no one to go to in response to issues. We are told someone is about to be assigned to us but we closed escrow a few months ago. Overall we mostly like the house, and the employees are nice, but the corporate standard for customer service is far below anything I've ever experienced before. ... More

I highly recommend KB Homes. Our team did a wonderful job. We couldn't be happier with how they responded to questions and explained what was happening at each point in the process.

I love my new house

I loved the way in which Kb Home involved us in the entire construction process of the house, from time to time we had contact with Mr. Pet in charge of the construction of our house and we obtained weekly photos where we could see the evolution of this entire process, My husband and I were in New York but they always made us feel very close. Happy for having chosen Kb Home to build our house.

Brittany and sapna made my experience awful.Mohammed is a great loan officer and the warranty team is excellent

KB staff are hard working honest people. Pleasure to work with. Numerous design errors in the house

Overall with all of the delays in constructing my home. Their was always an open communication with me.

It was a good experience as a first time home buyer. We feel happy to have a home by the end of 2021. The model we chose is one of the best in KB and my family and friends liked it so far. I was happy with the sales and construction superintendents they listened and are open to accept our requests. The market was crazy during last couple of years. KB delivered our home beyond their commitment which caused our interest rate to jump at an unbearable monthly payment and made us to live on month-month and the cost twice the normal rent for few months. I certainly see that they should improve on work being delivered and following up with sub-contractors to fix the issues early in time. Thank you KB Homes. ... More

It was a great experience to purchase at KB home.

I would not recommend to my friends to buy KB Home and totally frustrating with those false statements. they will not be considered once we have closed down homes.

I had a great experience getting help fixing any issues I had. The quality of work is great as well. Really happy with my purchase through KB Homes.

From the sales team to the finance/mortgage team, everyone was very responsive to even the most repetitive questions. It was a very uncertain market in 2022 but I can honestly say I felt like everyone was working for and with us, not against us. First time home buyer and the process was made easy. The level of service was very high up to the close and extends beyond as issue have come up, the KB team has time and time again made it right. Not a perfect experience but one I would recommend to others.

Ray provided timely updates and responded to all questions. Ray is extremely professional and knowledgeable.

Cecil is a very efficient person