KB Home Reviews

Kb homes helped me get my first home and the process was smooth and easy and I am very thankful for everything

The communication could have been better.

Sales team, support and warranty team are very good

KB strives to give their customers a great experience, particularly with the people who assist the customer throughout the entire process. Because of their positive culture, it reflects onto their frontline individuals who help their customers find a forever home.

Donnie and Mark were outstanding. They stayed in communication with me from start to finish and answered all questions in a timely manner.

Ingrid and Vanessa were great, Also the design studio was a great experience, Everyone came through just great when we were scrambling at the last moment to complete the signing

Would buy from KB again!

I’m very happy with my new townhome. It’s in a great location and the entire staff was wonderful to work with.

We enjoyed our interaction and communications with Martin Warner a lot.

Personally the people are personable. Questions are always answered and I appreciate that. The quality of my home is not that great. I feel like the home was rushed, even though the home took longer than expected to be completed. Unfinished painting around the home, chips and dents as well. All in all, promises are not kept and quality is not there either. Not a great first home buying experience on their end.

It was a amazing journey with KB in purchasing a home, especially sales & KB loan team helped a lot in driving from start to end of the process, I really appreciate the support they have provided towards buyer in achieving their home buying goal.

Some issues was not resolved before we move to the house specially the cleaning of the house. The person In charge did not do his best to resolve the problem.

Loved my home . It’s been an amazing experience with KB staff

Some materials are not good and finishings we’re not done well in some places.

this House is good, but the Build quailty is shoddy, the walls break easily. etc etc The doors are Plastic. Our previous home was made by KB and the old house was better than this....

House stiill missing shower glass, heat not working at all, A/C not working properly, air ducts does not flow,cabinetry for kitchen and batroom have poor quality,they damage the upgraded appliances and floor. They have a slow response for warranty, and the problems not fixed.

With the right team, my entire experience would have been amazing. Unfortunately the combination I had wasn’t as good. The major issue was internal miscommunication from KB side. Some wished smooth transition and experience towards customer, but at some point the link breaks and messages do not translate as intended. While working with external partners everything went well. Overall, I think experience will vary based on individual and teams assigned to ones case.

KB home doesn’t have a good customer service, they don’t solve your problems at all after you close your house. So, is a Poot service.

This is my second KB home purchase. I am attracted to their innovative floor plans, features like more bathrooms, value, location, and the people who make the home buying process a good experience.

They’re are excellent on what they’re doing.

we were off to a shakey start after closing but Mike has worked with us and continues to respond to our concerns. finally our home is becoming the place we were expecting.

Personally , I would not recommend to buy KB homes to anyone..,

The biggest dismay I had was in the time stated between closing date and when it actually occurred, which was about 4 1/2 months later than was stated to me. This of course lead to unforseen expenses both in storage and lodging for the unexpected amount of time which passed. Closing dates were moved 4 times before it actually happened. Hotel expenses are high. Also, better quality control upon completion of home is desired, i.e. cleaning up paint on floors where it bled over, making sure there are no cracks in light switch hardware, tighten bolts as needed to avoid repairwork within a short time after closing date. Also, window screens were missing and put in after move-in date by the home buyer, these kind of finishing touches were missing and desired by new homeowners ... More

Closing date was changed several times. No exact dates. After the closing construction crew didn’t do what they had promised to. Hard to get in touch with them. No incentives or anything. No proper house gift from sales rep compared to other builders.

I closed on my house Nov 10, 2022. Turned in a issues list approx Nov 20, 2022 and it is Dec 27, 2022 and no call from service care department yet. I did have trouble with front doorknob and one bedroom doorknob and the construction lead came and repaired it (but it needed to be fixed again (on the list) but it's been so long a family member fit it.