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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11946 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11946 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Justin

  • Justin C.
  • Verified Homebuyer
  • December 14, 2022
  • Jacksonville, FL

Everything turned out better than expected.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy first time home owners

  • Elainna D.
  • Verified Homebuyer
  • December 14, 2022
  • Kyle, TX

Overall good experience. Happy with our home. Noticed a few areas as far as craftsmanship during some of our personal changes that could have been done better or appeared to have been covered since it “would not be seen” type of coverup but otherwise not dissatisfied. Sales and loan experience were excellent and needs after the fact have been quick and responsive

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Staff!!

  • Deakon L.
  • Verified Homebuyer
  • December 14, 2022
  • Gilroy, CA

I have enjoyed working with KB Home with Ryan Brown and Christine Ayroso. Great experience and top notch service. Thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good people to work with.

  • Anonymous
  • Verified Homebuyer
  • December 14, 2022
  • Rosenberg, TX

great title company. Memon, Younus M

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Chris and Ms Nancy come through for me

  • Michael E.
  • Verified Homebuyer
  • December 14, 2022
  • Jacksonville, FL

Chris and Ms Nancy always comes through for me when I have a problem with the home he always come through f

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fantastic

  • Yolanda A.
  • Verified Homebuyer
  • December 14, 2022
  • Sacramento, CA

My experience purchasing a KB Home was absolutely fantastic! I highly recommend this builder to everyone!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent experience

  • Anonymous
  • Verified Homebuyer
  • December 14, 2022
  • Tucson, AZ

Excellent overall experience and we love ourhouse

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home.

  • Anthony V.
  • Verified Homebuyer
  • December 13, 2022
  • Galt, CA

Everything was great. They are always there and checking if there is anything else we need.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ms

  • Cecille R.
  • Verified Homebuyer
  • December 13, 2022
  • Tucson, AZ

Over all we are happy with our new house. Thank you KB homes.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Smooth purchase

  • Huy T.
  • Verified Homebuyer
  • December 13, 2022
  • Tucson, AZ

I bought a house with options already made so I didn't have a chance to pick any options but I'm happy with it. It was delivered within promised time frame with good workmanship

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent staff, efficient and trust worthy

  • Clarissa S.
  • Verified Homebuyer
  • December 13, 2022
  • Round Rock, TX

Get the best choices on tiles, flooring options, walk-in shower, spacious cabinet and kitchen countertops. The staff would help you do the color matches. We loved our new home. Thank you KB Home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful

  • Ailan Z.
  • Verified Homebuyer
  • December 13, 2022
  • Las Vegas, NV

kB hone they have Wondeful job.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Better than expected!

  • Adrienne B.
  • Verified Homebuyer
  • December 13, 2022
  • Henderson, NV

Overall process was well explained and the appropriate expectations were set throughout the process. Curtis (superintendent), Jennifer (realtor) and Sean (loan officer) we are all amazing to work with and they made my forever home a reality!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great team overall

  • Anonymous
  • Verified Homebuyer
  • December 13, 2022
  • Torrance, CA

We have received great service from Jenee and Jennifer at sales, Jay at loan processing and Alex at construction throughout the buying process. Even after moving in, they are all available to answer any question and made the process easy. Thank you all very much.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Builder was Awesome

  • Zachary K.
  • Verified Homebuyer
  • December 13, 2022
  • Winchester, CA

Robert and Rick were fantastic communicators and answered all of our questions and concerns. They went above and beyond for us

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good customer service!

  • Wei H.
  • Verified Homebuyer
  • December 13, 2022
  • San Marcos, CA

They respected and supported customer needs. Good customer service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing first time homebuying experience

  • Jonathan L.
  • Verified Homebuyer
  • December 13, 2022
  • Buena Park, CA

John and Cheryl at KB Homes made my first time homebuying experience an amazing one. Highly recommend.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

David

  • David S.
  • Verified Homebuyer
  • December 13, 2022
  • Citrus Heights, CA

good after-sales service especially home warranty Dept --Senior customer service Rep. Norman Wadleigh, thanks his prompt and fast service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great and easy experience overall

  • Anonymous
  • Verified Homebuyer
  • December 13, 2022
  • Buena Park, CA

Had a great experience working with KB Home. They made sure my new home is up to my expectation and provided great service. They even fixed up damages that were caused during move in at no additional charge! They were very friendly and helpful during the whole process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pleasant Experience…

  • Dexter H.
  • Verified Homebuyer
  • December 13, 2022
  • Gold Canyon, AZ

The entire process of selecting, building, and finally moving in went well. KB Homes really does take customer service and communication seriously.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

1st time home buyer

  • Melissa I.
  • Verified Homebuyer
  • December 13, 2022
  • Parker, CO

1st time home buyer, no complaints other than from KB financing team. They are like used car salesmen. Constantly calling after I told them we went through an outside company. One week I got 8 calls by 5 different people... Annoying and very unnecessary.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Beautiful, helpful, supportive, kind, efficient!

  • Susan M.
  • Verified Homebuyer
  • December 13, 2022
  • Apopka, FL

Every single step of the process has been great. We're so happy with our home. My favorite part was working with the design studio to personalize our home the way we wanted it. Every single person has been helpful and kind, answering all our questions, and have even stayed in touch after we've been in the home. Happy 100%

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes Entrada

  • David S.
  • Verified Homebuyer
  • December 13, 2022
  • Gold Canyon, AZ

Jacquie in the sales office was great. She took the bull by the horns on everything from pricing to touch up after the sale to make sure we were taken care of.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Helpful and Responsible Superintendent

  • Sandy Z.
  • Verified Homebuyer
  • December 10, 2022
  • Vacaville, CA

Ray was super helpful throughout the process! Really appreciated his expertise.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home Rocks!!!!

  • Jorge S.
  • Verified Homebuyer
  • December 09, 2022
  • Haines City, FL

Aside of Tittle Co. , KB Home surpass my expectations on home buying experience. I will definitely recommend KB to others. Going to the Studio was awesome and selecting upgrades was super fun. There are some irregularities on the house but KB is trying to accommodate the schedule to fix them all.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5