KB Home Reviews

A Great sales team. Technical team very responsive to new homeowner’s issues discovered in the house. Highly satisfied with KB Home

Our Sales counselor was awesome and on top of everything! Over all the quality of the home is good. We have some issues with paint,Trim, and caulking on your kitchen island and closet shelves, But a major problem which was our toilet was fixed immediately! All the problems we currently have our minor and can get fixed near the year mark! We got a great price on our home compared to other builder competitors. Staff were very friendly. I highly recommend KB homes! No other home builders give a good price on a home compared to them and you get two years of customer service for any issues.

Great team to work with throughout the entire process and even after we moved in.

Over all everything has been good

Very responsive, dependable and helpfull with all aspect of the KB Home buying experience.

We love the home and were desperate to find a place to call home fast and KB helped us do that.

Working with KB Homes was very easy and very quick in responses . The documentation was easy to fill in and close within time to our satisfaction

Everything was smooth sailing on buying the house processing so I like to thank Hope and Tracy. Especially my man realtor John. But what i hate about this is my solar panels haven't activated for atleast 2 months and still going on. They also file bankruptcy and i am more bummed out so I'm not sure what's gonna happen

Overall a good experience! Some bumps along the way, but it was mostly expected. People at the sales office tired hard to be helpful, but there are a few miscommunications and mistakes which took a lot of time to correct. On the other hand, KB home offers a good value for homebuyers with a lot of basic amenities included in the price, especially if you are a first time home owner.

I went , I saw and I conquered , Initially it seemed unapproachable due to wrong information I got from people about KB homes but I took courage with the help of wonderful staff there who made the search much easier for me, they respectfully explained every question i had. Am impressed, i urge you to give it a trial too.

Our sales Rep Kirin was great and the finance team made it as easy as pie buying a car was more difficult but the KB team made it easy and smooth would highly recommend this team!!

We love our new home. The team has been prompt to take care of some small issues.

This is my 2nd time buying KB home and have no regrets. Got a home that perfectly matches my requirements. Overall, I am happy with the end result. I appreciate the hard work and professionalism of the team. From sales, lending and construction I have received all necesssary support, attention and communication. One area of improvement would be attention to detail on outside vendors work. There were some corrections needed after I moved in and KB home team very diligently worked with these vendors to resolve issues. I understand that it's normal to encounter some issues after moving in, but paying closer attention to vendors' work during the early stages could greatly enhance the overall experience for homebuyers. I am grateful to Severo, Michelle, Ray, and Bryan for ensuring a smooth process throughout my home buying, closing, move-in, and settling in stages. ... More

Landscaping could of been better. Backyard slope is bothering. Attention to detail also concerning.

KB Homes keep well connected with its clients. Their sales team kept me updated about the progress almost every week. Their Design team is very knowledgeable, helpful. They built the house weeks prior to the expected timeframe. One thing I like to suggest-- improve interior painting workmanship. Too thin coated paint makes it very flimsy and leave mark on the wall in case hit by even any soft bag. Few on-line video about how to complete warranty documentations, whom to contact (there are many parties involved--manufacturer, installer, KB reps) will help the home owners and reduce the number of phone calls to KB home CS. ... More

Both sales and construction teams exceeded expectations! Happy with the build quality and the overall buying experience.

When we got the home we love it. We were so anxious to move in that we agreed to let some things to get done after. It’s been over a month, almost two and we keep asking when things will get completed. We see that almost all the houses in the neighborhood have been sold and we are afraid that it will never get completed. I have spoken with the persons in charge and they keep telling me, tomorrow or this week but it’s not getting done. I want to elevate my concerns, not complains to higher up, but not sure if I should keep waiting a bit more, I’ll give them till the first few days of October to see if things get done, if not, I will have to do it. Other than that the house is great and we love it. ... More

Kimara was great agent to have she was with me until I close the escrow. She even check on me after the closing escrow.

All KB we worked with were great.

My experience with KB has been almost perfect. I absolutely love my home! That being said, as the days and weeks go by something pops up that needs correction. I’ll make 1 call or send 1 email to my CM or Sales manger and I’ll usually hear back from the trade by tbe end of the day. Home building is never a perfect process and I 100% get that! It’s nice to know I have a team like Carmelo & Robert behind me. I have 100% confidence that any and all minor issues will be corrected! I can’t say enough amazing things about Carmelo, Robert & the team behind them

We are so happy to have our dream home with KB home..We went through the process smoothly and got assistance as we needed. We just love our house more and more.

My home buying experience was great and seamless. I didn’t have any issues during the process, which was great. Everyone was incredibly helpful during the process and I greatly appreciate everyone’s assistance along the way. Sandra (mortgage originator), John (home sales agent), and Isabel (loan underwriter) are awesome employees and pivotal people during my home buying experience. This is my first time purchasing a home, new construction and I’m glad I purchased with KB Home.. My only complaint at this time has been the lack of understanding and empathy by the Warranty person in my area. I officially moved into my home about 3 weeks ago. Primarily, I work from home so, I need internet. I contacted Comcast to install cable and internet prior to moving in. A Comcast Technician came by and said the conduit is jammed and a cable line needs to be dropped. I thought the work was completed after a ticket was submitted; however, another technician came out and said the same thing. At this point, I’ve had 0 service for 2 weeks and I’m completing work duties using the mobile hotspot feature on my work phone. Of course, that’s extremely frustrating and upsetting. Anyways, I had been calling Comcast several times, inquiring about the status. Subsequently, I reached out to the Warranty guy and asked him about the issue and wondered who is responsible for what’s transpiring here? Because I don’t have service. He said Comcast and the conduit isn’t jammed. He can’t send any of his guys there because other homeowners had the same issue in my neighborhood but whenever he sent his guys, they never identified an issue. He told me the technicians need different tools. So, I asked him I’m supposed to continue going back and forth with Comcast just to get some service and resolve this issue I’m having? He said yes, it’s not their problem and he’s sorry. At that point, I was furious and told him directly that this is ridiculous, no one cares, and thanks! No response from him. Where was the empathy or compassion? Imagine still having no service for 3-4 weeks now and you’re a federal government employee, working on your employer’s work phone mobile hot spot. Who wouldn’t be upset? And to even assume without verifying is absurd. Basing prior experiences to what I’m experiencing is very foolish. Although Comcast is set to install next week, the Warranty guy has left a bad taste in my mouth. Yes, I submitted my initial review with phenomenal ratings but I’m extremely disappointed in the lack of care and compassion from the warranty person. ... More

The selling agent and the construction supervisor were great. That being said, they are no longer at Birchwood Grove. Turnover is not a good thing to have when dealing with a new home.

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I recently moved into my new home built by KB Homes, and I could not be happier with the quality and craftsmanship. The attention to detail and beautiful design exceeded my expectations. From the layout to the finishes, every aspect of the house is thoughtfully executed, creating a comfortable and stylish living space. The entire process, from construction to move-in, was smooth and professional. I highly recommend KB Homes to anyone looking for a well-built and beautiful home.