KB Home Reviews

Sales guy was very thoughtful and helpful all the time by the way has been the only one that threat us with respect. Contractors and superintendent make us feel like we're not paying for a quality home and what we're getting is what we got very irresponsible at the time to give us a answer or make and appoinent at this time we still waiting for repairs from our first walktrough and we still without cabinet doors has been a challenge with all our founding in the first walktrough and still are there waiting that someone will show up and threat us with respect and care. We use to love KBH that's why we buy but the experience has been really disappointed ... More

Not what we expected from a brand new home.

We love our home and the details that went into it. My only issue is that the builder promised to get us paint samples, and never brought them. He promised to fix out broken irrigation and that never happened, my husband ended up fixing it because it was wasting water be running 24 hr /day.

Bought an already completed home, great expereince with all staff including sales, construction and finance. Home has some quality issues but warranty team is quick to respond and repair.

Kept us up to date on progress and issues that affected schedule.

kb home representative people are very helpful but sometimes the construction worker don't do their work sincerely therefore lot of minor issues

Awesome customer service, pleasant home buying experience.

Nice team of people, worked together well.

Mr Alex is a good guy to work with. He goes beyond to make sure you are taken care of and his word is bond. He never lets you down. Thank you KB

Do not let them bully you into signing if you're not satisfied.

Communication with our sales rep was excellent throughout the 11-month building period. We love Rita, she is not only a salesperson but a friend to our family now.

Bad construction and repair time.

WoW, the home build quality is as low as it can get. Exemplifies that the company is having severe trouble engaging skilled workers compared to its competitors. Every. corner of the house displays extremely poor workmanship (walls, ceilings, paint, baseboards, doors etc.). I am hoping that the framing, electrical work, plumbing is ok). Will only find out after some time elapses. The biggest culprit though is poor responsiveness to get the issues addressed by the construction operations. They are busy building homes and then closing them as soon as possible to get money without any sincere intention to ensure homes are delivered with quality nor on providing good customer service. No wonder, survey conducted for home owners (who closed on their Gomes since 2021) shows that Kbhome is ranked at the rock bottom of the 20 builders based on the quality of its delivered home and customer satisfaction. I hope that company looks past it old glory and start focusing on quality over quantity. ... More

The house was not ready at the time of delivery, it was even closed two months ago and the house still needs things to fix, the bathroom window, drywall, cabinets with damage, which are supposed to be new and they went and patched it up. I think that when you buy something new it is new and not patched up since I paid for a completely new house It's been two months since I moved and it hasn't been 100% complete I only had 1 walk and 1 day before closing I think it is disrespectful to the buyer that we pay for good quality and service which has not been provided to me.

All the KB team members that I worked with have been awesome from beginning until the end… and even after turn over! They have been very patient with my inquiries and requests. They all definitely made my first home buying experience wonderful.

This is my second home that I have purchased with KB. The first home that I purchased was in Sacramento, CA. We had some build issues but most of them were resolved in a timely matter. We moved into our new home on 10/7. We first started with a close date that was changed at the last minute. Our rate was already locked in for 10/7 so we had no choice but to close. Trusting the superintendent, we thought majority of the issues would be resolved. We got a 3rd party inspection prior to close which uncovered even more issues. The superintendent lead us to believe that the issues would be resolved and there was no need to worry. Two months later we still have a list of major issues that need to be fixed. To avoid unnecessary cost and time spent of their superintendent, KB needs to invest in a QC group. I think it's more important to build a quality product than to allow a family to move in and encounter unresolved issues that could be avoided. ... More

Make sure your home is perfect before you move in. Getting items fixed after is difficult

My home took 14 months to "complete". I'm STILL missing a doorknob, but of the knobs I do have, 3 have randomly fallen off. The ENTIRE upstairs creaks incesantly. There is a crack in my ceiling, 2 doors don't close completely, water pools in the backyard, porch is missing bricks, roof has issues, siding, large space between the cabinet and wall, no caulking in areas, flooring is cut poorly (it doesn't even meet the wall in some areas). In the amount of time it took to complete this house, its shameful to have so many issues. But I digress... I'm actually really sad about thinking about it. The new Superintendent (I think that's his title), Duane is been made aware and is working to rectify issues... I hope he doesn't leave or get moved. He's been helpful. Robert is really nice, he kept me up to date on the progress ... More

Thank you for building our home! We really love our home and very satisfied! It is in a great condition. Kudos to the staffs, they are very professional, friendly, approachable and knowledgeable and also thank you to Joseph, thank you for your hard work! You are so great, approachable, very friendly, knowledgeable! We really appreciate it! KB Home East Village is blessed to have you in their team. More power KB Home!

The seller Debbie was Legit, very nice to do business with, Erick and Johnny were very good at what they do always tried to make themselves available within a reasonable time frame.

KB updated us every single step of the way! Any question we might have had was immediately addressed. From the job Superintendents Robert and Thomas to our loan officer and processor (Doug and Jacki) everything was smooth sailing.

While the overall homebuying experience was not terrible, the delivery delays were incredibly frustrating. The most disappointing piece is some of the delays were avoidable but the builders poor communication and honesty was not transparent. The attention to detail in the home was lacking. Finishing details and QC before items were installed and permanently affixed is lacking. Care of craftsmanship missing. For the cost of the home, my expectations were much higher and it's obvious that things were done in a rush, which is frustrating because now I'm the one left to deal with the warranty repairs and fixes. ... More

Some items were wonderful and other items were average to below average for the price paid

Very cooperative staff in all departments

The Kb team was amazing for first time home buyers like myself made me feel comfortable through the process !