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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11946 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11946 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB HOMES

  • Anonymous
  • Verified Homebuyer
  • November 25, 2022
  • Garner, NC

HOME BUYING IS STRESSFUL. TAKE YOUR TIME.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Great neighborhood

  • Omar V.
  • Verified Homebuyer
  • November 24, 2022
  • Henderson, NV

KB Homes = Quality workmanship

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lance

  • Lance S.
  • Verified Homebuyer
  • November 24, 2022
  • Jacksonville, FL

None at this point in time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My superintendent Andrew

  • Robert L.
  • Verified Homebuyer
  • November 24, 2022
  • Jacksonville, FL

The little things that Andrew has done to get things done

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

American

  • Lourdes U.
  • Verified Homebuyer
  • November 23, 2022
  • Fillmore, CA

Thank you for the great opportunity. It was a blessing for us

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

very responsive on any call when I have a question.

  • Charles A.
  • Verified Homebuyer
  • November 23, 2022
  • Patterson, CA

will not hesitate to refer someone

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes New Building Experience

  • Jemuel M.
  • Verified Homebuyer
  • November 23, 2022
  • Las Vegas, NV

The homebuilding process was stressful as many new home buyers know. The loan process was the most stressful part. I felt like a lot of the documents we were giving were being lost and had to be redone a lot of the times. And the communication between the sales agent and loan officer was not well. I understand having to keep giving documents in order to continue the process for the loan, but to keep being told that documents were never received despite the email confirmation was frustrating. Jared, our sales agent was amazing. He kept us updated every week and met our needs whenever we ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Great experience, trustworthy, responsible, valuable

  • Olga K.
  • Verified Homebuyer
  • November 23, 2022
  • Jacksonville, FL

On timeline, willing to listen, trustworthy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB homes doesn’t care.

  • Gregg M.
  • Verified Homebuyer
  • November 23, 2022
  • Gold Canyon, AZ

KB homes took 8 months longer to build that we were promised. The house was not ready at closing. We have been in our home two months and they still have not fixed anything. The workmanship is the worst I have ever experienced.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Very satisfied with my house

  • Matthew C.
  • Verified Homebuyer
  • November 23, 2022
  • Puyallup, WA

I’ve been here 2 months and I’m still learning about the house. Overall they did a great job and I’m happy living in this development.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Neil and Jerry are enjoyable to work with.

  • Robert R.
  • Verified Homebuyer
  • November 23, 2022
  • Bonney Lake, WA

All people involved in the purchase of my home very knowledgeable and extremely helpful. They made stress of purchasing a new home enjoyable.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible

  • Ronnie N.
  • Verified Homebuyer
  • November 23, 2022
  • Jacksonville, FL

The Loan Team was Five Star; the Construction side was and still is terrible. Definitely need more attention to detail and responsiveness and not just false promises.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

JOSEPH,

  • Yonn H.
  • Verified Homebuyer
  • November 22, 2022
  • Jacksonville, FL

JOSEPH great response when need him/them, on time and responsibility, working hard to schedule contractor to come and the fix the issue.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

So grateful for the team

  • Paul C.
  • Verified Homebuyer
  • November 22, 2022
  • Las Vegas, NV

KB and their staff helped the process of me purchasing and moving into my first house a smooth, enjoyable and memorable experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Scott and construction team

  • Libira C.
  • Verified Homebuyer
  • November 22, 2022
  • Menifee, CA

I was very pleased with the on site staff who kept me updated weekly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It feels very good thank you,xinqiang

  • Xinqiang H.
  • Verified Homebuyer
  • November 22, 2022
  • Las Vegas, NV

This new home makes me comfortable and happy, thank you for your hard work

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Problem solvers

  • Roberto H.
  • Verified Homebuyer
  • November 22, 2022
  • Sahuarita, AZ

Very active in trying to resolve issues we found and keeping us updated on everything we needed to know. Appreciate the follow ups

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB delivered exactly what they promised

  • Katherine O.
  • Verified Homebuyer
  • November 22, 2022
  • Erie, CO

KB was super easy to deal with throughout the homebuilding process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

first time home buyers

  • Valerie E.
  • Verified Homebuyer
  • November 22, 2022
  • Menifee, CA

I wanted to say how fast and easy the process was with buying a new home with KB for the first time. As first time home buyers, we were new to the process and unsure how to navigate certain things, however, the steps were easily explained by the team. The construction team was very responsive to our issues after moving in and made efforts and fixed things. We are happy with our home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very good home - good built

  • Keerthi G.
  • Verified Homebuyer
  • November 22, 2022
  • Garner, NC

Supervisor Cody site bel did excellent job

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mr

  • Stanley K.
  • Verified Homebuyer
  • November 22, 2022
  • Menifee, CA

The whole process was Smooth and Great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Still waiting for responsiveness to issues

  • Juan B.
  • Verified Homebuyer
  • November 22, 2022
  • Jarrell, TX

I like my new house, but I cannot deny that it has a lot of paint and finish details, it has a problem in the bathroom plumbing which flows into the garage, they broke the wall and left it that way and they still haven't repaired it, I don't I can't and I don't have time to be calling and writing to the repair technician, the yard is old and damaged and still hasn't settled, compared to other new houses that have not yet been delivered, they glued the bathroom floor cover badly and it's peeling off , I need pest control, and many details that I still have no answer

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Great experience!

  • Sindy B.
  • Verified Homebuyer
  • November 22, 2022
  • Apopka, FL

It was great to work with everyone at KB to purchase our home. Everyone was friendly and professional and made the whole process easy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Yolanda

  • Yolanda M.
  • Verified Homebuyer
  • November 22, 2022
  • Jacksonville, FL

First time home owner and the experience with KB homes was excellent. I had a great team working with me.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

New home

  • Xavier S.
  • Verified Homebuyer
  • November 22, 2022
  • Gilroy, CA

Everyone on the sales team were great. The process of picking options was easy because of a great employee.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5