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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11946 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11946 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

great

  • Ryan C.
  • Verified Homebuyer
  • November 22, 2022
  • Jacksonville, FL

very happy with there overall work

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Totally the worse home purchase I’ve experienced.

  • Daniel M.
  • Verified Homebuyer
  • November 22, 2022
  • Jacksonville, FL

Outlets installed crooked. Garage cement 5 feet long cracks. Doors don’t lock properly. Window shutters weren’t installed until 3 weeks after we moved in. A motion sensor flood light that I paid for was replaced with a wall switch to turn on, not what I paid for. Just less than adequate overall workmanship.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Our first home

  • John G.
  • Verified Homebuyer
  • November 22, 2022
  • San Antonio, TX

Waited 37 years to buy my first house with my wife. With the quality of the house, wish I could have went with another builder, somewhere else who has high quality builds. We bought the home 2 months ago and kind of regret going with KB. Quality is definitely not a priority. The house was obviously rushed by workers who just want to get the job done as fast as possible. Not a craftsman home and it all shows.

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 2

First time home buyer experience

  • Anonymous
  • Verified Homebuyer
  • November 21, 2022
  • Marana, AZ

I am enjoying the new home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Having a home built

  • Jack L.
  • Verified Homebuyer
  • November 18, 2022
  • Petaluma, CA

New homes and all there energy saving qualities are the way to go

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Im very happy with the experience

  • Hector H.
  • Verified Homebuyer
  • November 18, 2022
  • San Antonio, TX

The process was a little long but it was worth the wait, the Tierra Buena team are very knowledgeable of their jobs and willing to help when there is an issue, I'm very satisfied with my new home and the entire KB home team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Rameshwor

  • Rameshwor K.
  • Verified Homebuyer
  • November 18, 2022
  • Georgetown, TX

We had an excellent experience working with KB homes.I found KB sales team are very Professional .They truly care about their customers, their vendors, and their potential home buyers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful

  • IH6 P.
  • Verified Homebuyer
  • November 17, 2022
  • Phoenix, AZ

The sales and construction staff and construction staff are absolutely wonderful to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB puts you first.

  • Qamar R.
  • Verified Homebuyer
  • November 17, 2022
  • Katy, TX

KB makes you feel like family. Trustworthy and the best decision I’ve made. The team works together and is responsive in troubleshooting. Easy to work with and great at making sure you are the happiest client alive. I worked with Thomas on the build and he has made sure all my needs are met.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everybody was awesome and fun to work with.

  • Todd W.
  • Verified Homebuyer
  • November 17, 2022
  • Erie, CO

Jan and I enjoyed the home buying experience……. We had to leave town earlier than expected to welcome our second grandchild home. Looking forward to seeing you guys again and completing our 30 day waikthrough

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing Floor Plan

  • Nancy F.
  • Verified Homebuyer
  • November 17, 2022
  • Galt, CA

I loved my whole 10 months experience while my home was being built. KB staff made me feel excited about the whole process, with weekly updates. Financing was always in touch with me and patient with my questions. The home walk throughs we’re informative and experienced and answered everyone of my questions.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First time buyer

  • Christopher N.
  • Verified Homebuyer
  • November 16, 2022
  • Citrus Heights, CA

I've been very happy with my new home purchase. KB staff have all been very friendly and helpful. The few items that needed a touch up or repair, have all been taken care of quickly. When I have questions or am unsure about something, it's been quick and easy to get a response.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy

  • Anonymous
  • Verified Homebuyer
  • November 16, 2022
  • Stockton, CA

Aldrin, excited to move into our new house

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Joseline

  • Joseline F.
  • Verified Homebuyer
  • November 16, 2022
  • Katy, TX

From sales lady to management builder to closing title company, EVERYONE I’ve spoken too has been amazing to my family and myself. First time home buyer’s and it was a smooth ride for us. Thank you again KB home team

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Value!

  • Jesse D.
  • Verified Homebuyer
  • November 16, 2022
  • Henderson, NV

Each aspect of the process was met with experienced professional and a great attitude.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

OK

  • Charles S.
  • Verified Homebuyer
  • November 16, 2022
  • Jacksonville, FL

Overall a good experience in building.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Homeowner

  • Freddie O.
  • Verified Homebuyer
  • November 16, 2022
  • Las Vegas, NV

We need all tens.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very good

  • Anand T.
  • Verified Homebuyer
  • November 16, 2022
  • Manor, TX

Very good experience with kbhomes builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fantastic Sales Team Guiding First-Time Homebuyers

  • Rachel B.
  • Verified Homebuyer
  • November 16, 2022
  • Erie, CO

We felt supported from the moment we walked into the model home in our new KB Home community. Martin on the Sales team was wonderful at fielding all our questions or finding the answers if he didn’t have them himself. As first-time homebuyers, we were nervous and unsure with some processes, but the entire KB team (sales, construction, design) guided us every step of the way. We’re so happy with our new home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Fairly easy process

  • Anonymous
  • Verified Homebuyer
  • November 16, 2022
  • Aurora, CO

The build took a bit longer than we expected but we are now in our new home and are loving it. There have been a few growing pains but that was to be expected and my contacts have mostly dealt with them quickly. Overall we are happy we built new. The KB team has been fantastic.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Solid And Strong KB Home Construction!

  • Andrew H.
  • Verified Homebuyer
  • November 16, 2022
  • Fowler, CA

Great House and Solid Construction etc.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Craftsman

  • Angelica G.
  • Verified Homebuyer
  • November 16, 2022
  • Gilroy, CA

You hire ppl that do cheap work, you use cheap material and i have been constantly on email having isues being resolved. Thr floors ate damaged and i have not been able to fully furnish my home until you correct them and i have been here over a month. My experience has been a headache- contractors in my home constantly repairing your low quality construction defects.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 5

Fantastic customer service

  • Brian L.
  • Verified Homebuyer
  • November 16, 2022
  • Sahuarita, AZ

Tanya and Bryan were great to work with! Very responsive, highly recommended!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good Price and Quality, Slow Build

  • Michael W.
  • Verified Homebuyer
  • November 15, 2022
  • Seguin, TX

The customization options are difficult to beat. The price is very good also. What didn't go as well is the build time. There were a lot of delays and it took way too long. Now that I moved in, it seems like other homes under construction in this community have started to get built a bit faster now, but that is my observation and I don't have any data to show this.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB needs to evaluate their customer service experience

  • Sherie F.
  • Verified Homebuyer
  • November 15, 2022
  • Rohnert Park, CA

We went into contract February 2022 with a promise of a completed home in May or June. It took until the end of September until our home was delivered and only after us calling and going to the managerial staff. We still have repair issues that are unresolved. Also KB puts such a low fence in the backyard that you can see into your neighbors windows. We are disappointed that a privacy fence was not part of our package. This is a $800,000 plus home that should have included that out of respect for the homeowners privacy. We love the house but are very disappointed. The only shining ...

Total Score 3


Quality 5

Trustworthiness 5

Responsiveness 3