KB Home Reviews

The whole process has been pleasant overall. There were several issues, but the crew are willing to step in and provide best services, I would like to shout out to Marshal, Mark and Rana. They are so professional. Treat this community and resident as families. My only suggestion to KB is to pay extra attention to drywall and trim, for inspection, that is most aspects of walkthrough. It could get frustrating and reduce overall impressions . Should have different cost, timeline and supervision on those depending different price points.

Each department was professional and was helpful through every process of my journey. Noe as I see things needing attention your TEAM is helping get things right. Thanks again for your thoroughness in the details.

What a great experience this has been from beginning to closing!! We enjoyed every step of the way. Once we broke ground the constant updates were so amazing. We cannot believe it has already been 2 months in our new home- oh and even better we got keys before the holidays!! Thank you KB!

The construction team and contractors were well experienced. Responded very promptly and clearly with any questions or concerns we had.

Overall, a very seamless home buying experience with KB. The mortgage process was by far the smoothest I have ever experienced. Weekly updates related to home build were nice personal touches. KB "upgrades" I personally wouldn't consider upgrades and recommend buyers to go with only the basics as it's cheaper to replace door handles, faucets, etc. than to mortgage it for 30 years. The cabinet company used by KB is average at best. Our cabinets slope 1/2 inch from left to right, which you cannot see or notice, but discovered when adding backsplash. Cabinets have splits or open seams. KB is super at responding to claims. I've made 6 or 7 minor claims in the first 30 days and KB has accepted all claims. KB offers free paint touch ups 30 days after move-in. Overall, good to above average home. No serious complaints. Will sell in about 36 months and move to TN. ... More

Cody was very attentive to our needs after closing. He was always a phone call or text away.

Great company. Great customer service. Would recommend buying a KB home to others.

KBHome's team is responsive to all issues we brought them.

After purchasing our 30 day touch up. We having been waiting almost 2 months for a reply.

From start to finish the KB team was so helpful and kind. They attended to my needs and made it feel easy and seamless. They all had great communication and I felt very well taken care of!

The KB home team was very professional and helped us through the whole experience,

The experience that I had with KB Home staff was beautiful. They went over and beyond to make my dream home super perfect! I would recommend the world to buy a KB Home.

Everyone representing KB was professional, kind, helpful and thorough. They checked up regularly and usually got back to us when they said they would. The information was really clear and they guided us really well through the process. In our home now, we have found it's a great deal for the money and are happy with the outcome. In many areas we are super happy with the quality of materials and workmanships. Some things were missed, some things were not done with as much care as we would have liked (some trash found under the sod) but overall we are very pleased.

Had a great experience from entering into contract to execution and closing.

Biggest criticism is the house needs internal soundproofing.

KB Home builders were easy to work with. Was informed weekly on the progress of my home being built. Quality of workmanship inside the home could be a bit better but the overall experience was great. Addressed all concerns immediately. Very happy with the outcome.

Friendly People, Helpful Recommend: Ozzie (sales), Jessie Lee (Loan) Carlos and Rod (Customer Service) Everyone is good.

Everything was painless. The only thing I would say could have been done with more care was on construction. There are some areas inside the house that need more paint like up towards the ceiling. Our water spigot was also leaking and needed to be fixed. Our plants in front are dying but I guess that comes with the Arizona heat. Other than that, everything looked great.

Overall KB was easy to work with. They do weekly calls and checking to make sure the building and buying process is on track. With every build there are hiccups but they try to minimize this by checking in often

Overall great. Not bad at all. Satisfied buyer

I am totally impressed with the team KB homes who help me choose and complete all necessary action to get through to our buying experience. Not the first time we purchased a new construction house but the customer servuce are next to none. Unfortunately there are some issues in the house since day one when we moved in. From the new installed appliances, breakers, lights, outlets to name a few. Not what I expect for a brand new house. Buying is already a stressful process and issues at the start really not what I expected. Luckily, there are customer service staff ready to support our needs. ... More

not happy with the workmanship.....

El departamento de ventas muy profesional, te guia en todo lo que compete con la casa, la empresa muy responsable.

All the personnel I came in contact with, was experience in their work and very knowledgeable. The home builders responded to my calls in a timely manner.

Home buying part was great very knowledgeable and communicative sales ladies We weren't able to choose the options for the house because it was almost completely built when we decided to purchase. We don't like The materials for (counter tops) the kitchen and bathroom I would have never chosen not durable for heavy use. Not enough windows in the house, rooms are very dark not enough natural light comes in, no outlets to install room fans, it would be very expensive to add fans to any rooms.