KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11946 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Everyone was very attentive to our needs.
- Robert L.
- Verified Homebuyer
- October 12, 2022
- North Las Vegas, NV
We love our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor quality work
- Anonymous
- Verified Homebuyer
- October 12, 2022
- San Antonio, TX
The quality of the work and materials are subpar. Poor craftsmanship and attention to detail. Generally sloppy and unsafe at points. They rush the builds using the cheapest subcontractors and it shows. Thoroughly disappointed.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
New 6bdr 4 Bath Home
- Keith P.
- Verified Homebuyer
- October 12, 2022
- San Antonio, TX
From lot picking to after closing, KB home reps stay in contact with you. Design, Mortgage, sales and construction Teams all are very kind and inclusive. After home is move in ready, Warranty Team is as equal responsive for any needs relating to your home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Miguel D
- Miguel D.
- Verified Homebuyer
- October 12, 2022
- Haines City, FL
Beautiful houses I bought my house a month ago the construction and the process it was quick the construction builders they always be there for us in every detail
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Sales team and customer service!
- Sandra K.
- Verified Homebuyer
- October 12, 2022
- Winchester, CA
The Sales team was great!!! Loved working with Pam Lopez!!! Rick and CJ have also been great to work with!!! They respond quickly to requests.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad experience buying house
- Robert N.
- Verified Homebuyer
- October 12, 2022
- Katy, TX
It take more than 1 year to complete building my house. I was lie to by initial sale person than there was not material shortage and later found out not the case. Th workman ship is terrible. I had to hire home inspector top find 20 flaws. The front and back side concrete crack before we move in. The water heater van is leaking form the roof despite numerous effort to get it fixed. Do not recommended to buy house build by KB home.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Severo, Lorenzo, Ken, Chad
- Tisa D.
- Verified Homebuyer
- October 12, 2022
- Round Rock, TX
Great service and help along my journey to new home ownership was great with these group on KB Team members! I truly appreciate all yall have done. Every time I have called them, they help in a timely and professional manner, and that goes a long way with me. Thank you all!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best choice ever!
- Jessica G.
- Verified Homebuyer
- October 11, 2022
- Fillmore, CA
The entire process was a wonderful experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall homebuying experience with KB
- Anonymous
- Verified Homebuyer
- October 11, 2022
- Georgetown, TX
The main reasons for the scores mentioned above was due to the quality of the work that went into building the house.
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Great!
- Glenn C.
- Verified Homebuyer
- October 11, 2022
- Lake Elsinore, CA
Thank you for great work! My wife and I really enjoyed this homebuying experience with the help of topnotch professionals from our sales agent Joe and super Tony.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
responsiveness to items that need to be fixed very poor
- Frank P.
- Verified Homebuyer
- October 11, 2022
- Rohnert Park, CA
I have requested time and time again for items that need to be fixed or repaired and still I wait and wait for repairs.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Sales contact was outstanding
- Tolga Y.
- Verified Homebuyer
- October 11, 2022
- San Marcos, CA
My sales POC Bill Farr has been outstanding. He is very knowledgeable, willing to help and quick to respond to any questions/issues. He made this purchase a nice experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good and Worth
- Anonymous
- Verified Homebuyer
- October 11, 2022
- San Antonio, TX
Good and Worth buying in city center
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Great Experience
- Sagar M.
- Verified Homebuyer
- October 11, 2022
- Tucson, AZ
Sharlin is great to work with and helped me at all the time. I can buy another property in a year or 2 and can recommend to my buyers as well.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good Home
- Anonymous
- Verified Homebuyer
- October 11, 2022
- Las Vegas, NV
The quality and workmanship building my home was rushed. There were so many cosmetic issues that needed to be cured after move in. The garage door button on the wall was not working due to electrical wiring issues. The first floor bath shower wall had deep scratches, and the ceramic sink had Grey spots embedded in the sink which was a defect. First floor front entrance door, the fire door to garage, and the first floor bath door needed adjustments,. The kitchen cabinet doors had gaps needed adjustments, and they forgot to install the bottom Molding to the cabinets. Missing ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Great home buying experience
- Ravikant I.
- Verified Homebuyer
- October 11, 2022
- Sahuarita, AZ
Great experience and super nice team. Keep it up KB.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
What an amazing experience!
- Jonathan R.
- Verified Homebuyer
- October 11, 2022
- Riverside, CA
Had an absolutely outstanding experience with the KB Home team. From top to bottom. I truly appreciate Tonya, Jason, and Marco that went above and beyond to help me with a smooth and amazing experience purchasing a new KB Home. Thank you for your hard work and helpful information and knowledge along the way.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
BAD!
- Selamawit G.
- Verified Homebuyer
- October 11, 2022
- Denver, CO
It's been almost two month I have no dryer the replacement they brought doesn't work. The hot water was working fine when we moved inn and it completely stopped working i was told they missed a part and they will fix it. It is still not fixed. I am now told to move out and get a hotel. All this with two kids. I am not even adding a whole wrong instalation of all the bars that is still not fixed and a shower glass not in place.....to say the least I didn't expect this from KB homes.
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Not outstanding but not terrible
- Ryan S.
- Verified Homebuyer
- October 11, 2022
- San Antonio, TX
Just your typical new low budget but high price tag new construction builder. Corners were cut in order to get to next house. It appears that some processes were done by unskilled workers because the end result looks unfinished unprofessionally done. Overall decent house but could have been better considering the price.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Brandon
- Billy T.
- Verified Homebuyer
- October 11, 2022
- Jacksonville, FL
Service after the sale has been disappointing at best!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 1
170 McGinnis
- David H.
- Verified Homebuyer
- October 11, 2022
- Kyle, TX
Our experience was great Both John’s were very attentive and fast with responses. They sent pictures every week Also just as responsive after the close
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
David, Ryan, and Heather were all wonderful to deal with.
- Thomas G.
- Verified Homebuyer
- October 11, 2022
- Puyallup, WA
The three people above are the ones I mostly dealt with throughout the purchasing process and after closing. They were all professional, responsive, friendly and helpful, making the purchase comfortable and stress free. I definitely recommend KB Homes to anyone in the market for a new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Filbert
- Meloyneise G.
- Verified Homebuyer
- October 11, 2022
- Katy, TX
Rhonda, Jeanne, JT and John were great to work with. I love my new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Workmanship
- Haley P.
- Verified Homebuyer
- October 11, 2022
- Davenport, FL
overall experience was ok and workmanship was somewhat sloppy and looked rushed. Lots of small details were misses and in turn becomes a headache to have it fixed.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Experience
- Dominic G.
- Verified Homebuyer
- October 10, 2022
- Las Vegas, NV
Great service from KB. Thank you !
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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