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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11947 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Good experience

  • Vely C.
  • Verified Homebuyer
  • September 28, 2022
  • Jacksonville, FL

This was an awesome experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The drywall and paint guys didn't com back to correctly and cleanly patch and paint over spots that needed taken care of.

  • Anonymous
  • Verified Homebuyer
  • September 28, 2022
  • Fort Worth, TX

I would give our build and overall 8.5 out of 10.. There are some things that never got taken care of after closing even after we were told that they would be taken care of.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Javier

  • Javier S.
  • Verified Homebuyer
  • September 28, 2022
  • Jarrell, TX

Sales Process was amazing! Kimberly was so helpful and was always around for each step of our hole being built. The builders side of the experience was not the best. After we moved in we started to notice paint chipping outside of the home. The base boards aren’t straight. We felt a little rushed on our final walk, where it felt like we didn’t get to look closely at our home before closing and the builders would mention they would be around to assist if needed. Parts of our grass is still dried out and has been since the grass was laid. The fence is not stable and still has a few ...

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 2

KBHS

  • Elizabeth M.
  • Verified Homebuyer
  • September 27, 2022
  • Austin, TX

Jaime with KBHs Home Loans was my best experience. She was on top of rising interest rates and gave me great advice.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

A very nice beautiful home

  • Thanh H.
  • Verified Homebuyer
  • September 27, 2022
  • Houston, TX

The house is great. The construction manager is corporative.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Miss

  • Proscovia Z.
  • Verified Homebuyer
  • September 27, 2022
  • Richmond, TX

My expectations of my home were met. Am really happy with my new home. I would definitely recommend

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience throughout

  • Syed R.
  • Verified Homebuyer
  • September 27, 2022
  • Richmond, TX

Sales team all the way through mortgage and construction was amazing. Especially Chad who was my construction manager went above and beyond with everything we needed. Very professional, responsive and made sure everything was to our utmost satisfaction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Straight forward and honest

  • Anonymous
  • Verified Homebuyer
  • September 27, 2022
  • Menifee, CA

An easy process from the start to the finish of this homebuilt experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My experience was top tier.

  • Anthony H.
  • Verified Homebuyer
  • September 27, 2022
  • Hemet, CA

I feel like I’ve been spoiled with everything kb homes has to offer!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great plans and customizations

  • Jet V.
  • Verified Homebuyer
  • September 27, 2022
  • Houston, TX

Love the new home. Staff were approacgable and friendly. Construction encountered delays but overall a great experience. Warranty program is also very good

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great experience and exceptional quality!

  • Kendall M.
  • Verified Homebuyer
  • September 27, 2022
  • Riverside, CA

KB Home was great to work with and provided us with an opportunity to build our dream home. We appreciate the quality of customer service they provided throughout the entire process. Thank you KB!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience and helpful staff

  • Adrian M.
  • Verified Homebuyer
  • September 27, 2022
  • Valley Center, CA

Nicole was the highlight of our home buying experience. She put forth all the effort to ensure our family would be taken care of through the home buying process. Home quality is up to standard with only minor issues that have been getting resolved in a timely manner. I would recommend KB for new home buyers.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 3

Great overall experience!

  • Michelle W.
  • Verified Homebuyer
  • September 27, 2022
  • Saint Augustine, FL

We had a great experience from start to finish. Very happy with our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great builder

  • Alicia A.
  • Verified Homebuyer
  • September 26, 2022
  • Jarrell, TX

KBHOME builds beautiful homes. I love that I can customize to my liking.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Recognition

  • Irene C.
  • Verified Homebuyer
  • September 26, 2022
  • Las Vegas, NV

I am truly satisfied with the people that helped me thought this home buying process. I would like t recognize Jared, Myra and especially Jason. I couldn't have done all this w/o their help.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great first time home buying process! WOW

  • Benjamin F.
  • Verified Homebuyer
  • September 24, 2022
  • Henderson, NV

The process was super simple from the lottery system to picking out the lot, and design studio! I was kept updated every week on the process of my new build. I could not be happier with the entire process !

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ready AHEAD of schedule and responsive!

  • Melanie J.
  • Verified Homebuyer
  • September 23, 2022
  • Roseville, CA

After nightmare stories of new builds from my friends, I was very nervous... but KB homes finished our home EARLY and has responded to all of the minor home repairs or any questions we have quickly and professionally. We don't have to fight or beg to get things done- once they showed up within 30 minutes of me texting!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Horrible Experience

  • Anonymous
  • Verified Homebuyer
  • September 23, 2022
  • Las Vegas, NV

6 month delivery delay, unprofessional after completion of sale. Independent building inspection revealed 100+ items not in compliance with building code. Obviously short cuts were taken in construction of my townhome. It’s a brand new home.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

My KB home experience

  • Joselyn N.
  • Verified Homebuyer
  • September 23, 2022
  • Litchfield Park, AZ

I am very happy with my new home by KB homes. From Susan the realtor to Corey and Sabina at the loan office I had a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy with my purchase

  • Anonymous
  • Verified Homebuyer
  • September 22, 2022
  • Riverside, CA

Everything was smooth and the house was delivered on time and on good qualify. The communication was superb.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful staff from start to finish!

  • Julio S.
  • Verified Homebuyer
  • September 22, 2022
  • Victorville, CA

They where great in fixing small issues found after move in. Staff is great to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Customer Service

  • Eduardo T.
  • Verified Homebuyer
  • September 22, 2022
  • Menifee, CA

KB home made it super easy for us to buy a house. From beginning to end. The process was easy n not stressful. We previously had another lender and we decided to go with KB lending group. LaVont was always available for any questions we had. Excellent customer service. Final inspection was great, Sergio did an amazing job conducting orientation and showing us all the features the home came with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

great experience with builder sales on buying home

  • Anonymous
  • Verified Homebuyer
  • September 21, 2022
  • Lincoln, CA

great excellent home buying experience with KB home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Carlos and Kyle

  • Christopher B.
  • Verified Homebuyer
  • September 21, 2022
  • Saint Cloud, FL

I have had Great responsive and prompt service for issues that happen with my home repairs. Carlos and Kyle have go e over and beyond to ensure that my repairs and repairs are done. Thank You for being so professional in this matter.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Team

  • Frederick B.
  • Verified Homebuyer
  • September 21, 2022
  • Saint Cloud, FL

Great experience from the sales office to the closing. Even following up after closing. Edrick J- sales 5stars Fabian Gomez- Loan 5stars Jessica Paul- design center 5stars Kyle Nutter- construction superintendent 5stars Carlos Castro-warranty dept 5stars

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5