KB Home Reviews

everything was good. I didn't have any issues.

Everyone was very helpful with our home buying experience.

We love our neighborhood and the friendliness and helpfulness of the staff at KB as we worked through the process of buying a townhouse and moving from out of state. It was definitely a tricky process because of supply chain delays, but in the end, everything worked out well, and we are happy with our community. KB has a great warranty / follow-up program to make sure any issues are well resolved long after we've signed off on the house.

Daniela Jaimee and Nick the best team very friendly and helpful

We have a great experience and also the loan officer is great

The experience overall was good, there were some issues with the home after it was built. One of the big ones was the home being properly sealed.

Negatives 1)Closing delayed several times required to sign agreement to sell prior home in order to purchase this one. 2)Construction disorganized no quality control measures in place excessive warranty service tickets needed. 3) Made living in active construction area very unpleasant this is my third new build and by far the worst experience so far. Trash bins not emptied regularly even malodorous at times trash and other debris frequently blown into driveway and yard. 4)Trades continually parking behind home blocking driveway. Positives 1)Warranty team very responsive and good at engaging right partners for work needed done. 2)Sales VP went above and beyond to try and resolve most issues. ... More

David and his crew have been always available for issues we’ve encountered during our first month and still are doing there best to finish issues that are pending patience is a must and they will make everything good we are extremely happy

We love our new KB home. The upgrades are done well and the craftmanship is great. The sales team and construction managers are great and easy to work with and are with you every step of the way and help even when your home is done and you're all moved in.

Jose (Superintendent) from Construction answer all my questions and accommodate me at all times. Very knowledgeable and professional. Overall, I highly recommend KB Home!

Great experience overall. Personnel went thriugh all details of what us included and not included in the home.

I bought a house with KBHOMES in Feb,2022. And everything breaks in my house every week and when you email or call . They don’t respond. I regret buying home from KBhome my kitchen cabinet fall off and they haven’t fix for 2months. My garage door is broken and I message and call No response. I wish I have done my research before going with KBHOMES. Very bad experience

Just really stay on top of your house being built

Glen, Jeanette, Eric were all awesome throughout the entire process. They all made everything so simple and easy and we’re always available whenever needed.

To make it short and sweet.... An overall lack of organization and comunication. Theres no follow through, one issue after another. Two months after move in and theres still things to be installed or repaired in the home. I was hoping for a good experience but sadly KB and its proyect managers did not meet my expectations. I wanted to be in love with my house and at the end I regretted my desition. I would not buy KB Home again.

Overall, my home buying experience was good (said with mixed feelings). I think having been in my house for a bit, I was able to think about things, the process, what I was happy and unhappy with, etc. As of this writing, interest rates are almost 6% and I was able to get a pre-spec'd home before rates got out of control. I think I left this experience feeling, only okay. Here is why: Sales was great. KBHS (in-house lender) was great. But buying such an expensive home, I was thinking I would be able to modify somethings to give it a more personalized touch. Nope - things were really set in stone. I was given some closing costs credits (so long as I went with KBHS) and there was a lot discount. I jokingly asked for more as rates were on the rise and I couldn't lock for 30 or 60 days out but I was made to feel ungrateful that I got what I got cause no one else got extra incentive (it was only $5k more). The crazy thing is anyone buying a home now as of late June - you hear people getting $15-40K or builders buying down rates for buyers since no one is buying homes now. I actually had to use my credits to buy down the rate. So while people are getting bought down rates ( by Lennar, TriPoint, Seeno, etc - I don't know what or IF KB is offering anything since they don't advertise it). Albeit, while I should in theory have a lower rate than what is offered now, I think its a minimal difference and buyers today can get a home spec'd to their liking. So I question if I should of waited? cause I don't LOVE my home as you should. I like it, I am appreciative to own a home. But I'm having to spend MORE money now to fix things I don't like about it doesn't feel right. Quality of workmanship, Value for price paid: having bought a pre-spec'd home, I was essentially paying for what someone at the design center chose, and I so wish I could redo what they did because the style is just not modern at all (Think Grandma's house). Quality? I've had a few contractors come by for bids to fix things and builders like KB contract a lot of these jobs so people come in, do a job, next home. Guest bath - was called out that they should of caulked the shower. A exterior house painter said my down drain pipe was twisted and took me to similar homes saying theirs was fine. My AC unit is crooked and missing brackets for the cable. The list goes on but it doesn't make me feel great knowing my house wasn't to par. Responsiveness to issues. So far, its been good. Whenever I catch something, the warranty guy will get something on the books for something to be fixed. So now I just feel bad to call them up to fix things the contractors have called out. But they have been great to deal with. Basically, value for price paid...I feel like my home should of been less. Also, random side discovery, I always assumed all homes had 8 feet ceilings on 2nd floors (my parents home of the 80's did)...BUT with colleagues buying now, Lennar, Senno, TriPoint-Point, etc offer 9' ceilings both up and downstairs (And lets be honest, some offer smart door bells, Wifi mesh systems, Better more modern looking cabinets in colors) for around the same price of what I paid. I wish I had taken more time to look to be honest. The Value isn't there as I reflect. I know its trivial to some but 9' ceilings feel more grand (I am also a tall individual). Overall, I feel very mixed about this home buying experience. Should I have waited? Builders are giving you more NOW with higher rates BUT are also offering lower rate incentives they must be paying for. Honestly, do your due diligence and really look for a home you love. Buying a home, it's an emotional experience. It's an expensive one. Make sure you LOVE your home. Emotions and rising rates got the best of me. Was service great with KB? Yea. no one has a crystal ball on how rates would be or what builders would be scrambling to do now to keep buyers from pulling out of contract. Read reviews, watch review videos. Be a smart shopper. ... More

I would recommend buyers to be aware of KB homes, they have put my families safety at risk knowingly but selling us base level carpet which has sharp tacks sticking out from it. I have had a number of issues with the new home, damaged cabinets, sliding door not closing properly, bad fence, door handles coming off, cracked windows and the list goes on. I have tried getting answers but they have not been keen or polite in response. We have had 1 walk through through out the build by a person who does not reply to any calls or questions. I highly caution you on your build and please hire a private inspector throughout the process do not rely on KB Homes to be honest. ... More

There were a lot of false promises and even til this day I cannot get issues resolved

KB Home promised and delivered. In spite of the industry wide scarcity of materials. They worked around the clock to ensure we have a home today.

Worked closely with Traces and Rocky. Response time was and issues were addressed to satisfaction. Thank you so much for a great experience thru the process.

Today’s homebuilding environment has changed. Labor shortages, supply chain lead times and interest rates challenge even the most experienced home builders and most savvy buyer’s. KB is a builder who has earned our Trust; and moreover, we learned patience in the process. Trust and Patience helped us weather the process, while keeping our sanity and focus on our goals. In the end they were all met. We love our home!

The sales office and the studio office were great but the process after that not good at ALL, we still have lots of issues with the construction and materials. The finishing touches are still not good lots of mistakes not to count how many still not fix very disappointing this second time

I wanted to relocate to the area and I had been searching for a home that was affordable and turn key move in ready. I didn't want to participate in bidding wars and found that new builds had less competition. I found this home late fall of 2021 and was able to watch it be built. The loan process was smooth and I am happy to say I'm happily settled in my newly built home. This was the less stressful way of homebuying. Thanks KB Home.

Home buying experience was at best ok. I would not recommend using their mortgage services, was a poor experience and had 4 different representatives through the process.

Building experience was ok. Little attention to details with the finished product.