KB Home Reviews

Overall my home buying experience was pleasant. However I have closed on my home over a month ago and construction is still not completed. I am waiting on cabinets, painting and bathroom countertops to be completed. The warranty department has been very helpful l, however I should have been notified by construction not to expect my home 100% completed at closing

KB Home with up to the code with quality home gave me the very positive futures for my life. I am very appreciated it to have KB Home Sales Team with Kristal and after service team with Ceil were helping to get my KB Home to be great!

We were able to watch the progress of our home being built from dirt to to move in! We felt welcome to visit on Sundays (so as not to get in the way of the workers). We were emailed progress reports with pictures and updates about the next work to be done. We have been in our home now for two and a half months and have had minimal issues. But, when we have come across any problem, it was corrected very quickly. Highly recommended!

Sales representative was very helpful and knowledgeable about the process and keeping homeowner up to date. Construction manager did a good job in returning phone call and update next steps in construction process. Overall skill levels of builders are questionable, it seems like construction workers do care about the quality of their work. Must jobs where never completed to the satisfaction of completion.

Great experience. All very responsive. No issues

I had some follow up items after the initial hand over which is typical with a new home build. Doug, the construction supervisor and Martin Coday have been superb. They have been very receptive and have taken care of all of the outstanding items. I really appreciate them going above and beyond.

Happy to share details on my personal experience with KB Homes buying process and quality of services. Please have personal responsible for taking reviews seriously reach out to me for details.

Christina always worked so passionately to make sure her customers get the best experience and insight. She is one of the best in her field! We loved working with Christina! So glad to leave a great feedback as she deserves.

Only had a problem with one or two people. Everyone else was superior.

KB Home performed a walk through with me. They answered all my questions, would walk by to ensure that everything met satisfaction. Overall, everyone was helpful.

Home was delivered as a functional turn key house but lacked attention to detail on many finishing touches.

Mr. Chavez is phenomenal and once he temporarily took over the Harbor Dunes community, everything started to positively progress in the right direction. However, I’m still missing a bunch of items and no details on when those items will come in other than it’s on back order. Still waiting on several items to be fixed as well. Lastly, the subcontractors that KB Home hired to build, install, paint, etc… were very sub-par. And for the price I paid, I figured the builder would throw in a complimentary refrigerator, but I guess I should be happy I got something (blanket). This is not my 1st home buying experience and so comparing to my previous one, KB Home is a huge let down. I am very pleased that I’m in a new home, but probably should have done my homework on the builder first. Hopefully all future KB HOME homeowners will have a better experience. ... More

Vidal was great to work him!!! Very professional

Very disappointed to learn at closing that the neighbors yards drains into mine. I purchased home with seeing it as I was out of state. Seller agent should have disclosed.

Lee and Raul were great, very friendly, and helpful!!

Great customer service and professional support

Buying a home in Los Angeles is no easy job. KB Homes laid down the process in easy steps. Just follow the process if you like the house and want to really buy it. They will help you along the way. Customer service is top notch and they take care of you post closing as well.

Both Luis and Joseph have been very responsive to issues, they return calls & text immediately and are quick to resolve them. Very happy with their support throughout the whole process.

KB homes sales staff and customer service were very helpful in getting the home we wanted.

It was a very good experience to buy home with KB. In spite of Covid the delay was minimal. So far happy with service to handle problems.

Our home took about a year to build, but not to the fault of KB Homes, the pandemic, supply issues played a big part in the delay. But the KB team of Bob (Sales) and Brandon (Superintendent) kept in touch with us the whole way through. Bob stayed on top of everything, making sure we where informed on the process of the build for the whole year, and worked tirelessly, get get us into the community especially in a very high buying market. Brandon was superb, in making sure our house was to our liking and worked day and night to make our house a home. He addresed all deficiencies we noticed, and fixed them in a timely manner, Brandon still works hard even now. Checking in us to make sure we are happy with everything, and is still willing to help out any way he can. ... More

The overall process has been amazing. I love the communication and the sound excellent customer service especially from Travis and Jesse. We are so happy to call this place our first home and recommend to our friends and other first time home buyers!

I will choose it again for my next home, service and qualify are great

It has been a good experience.

There are different teams involved and guided us all the way. The KB mortgage, the weekly update of the construction, overall, their communication is superb. Can't thank you enough.