KB Home Reviews

After a year of searching, KB Home had a beautiful house for us in Casa Grande. The entire process was smooth. Thank you!

We love the home. Minor setbacks during the process. But final product was worth it.

The purchase experience was excellent, Joe in the sales team always kept us up to date with the development of the construction by sending weekly videos of the progress, it was a very beautiful process in which I have to highlight Don Carlos who solved us all the details at the end, I also want to thank all the other people who were involved in this whole buying experience, such as Jackie, Fabian, Joy, Kyle, Lauren, thank you very much for all the favors received, I highly recommend KBH to do the dream of your new home come true.

Great experience and Great staff!

We recently moved from San Jose to Gilroy and I would like to take this opportunity to thank everyone at KB for making this a memorable experience. We were very excited and a little apprehensive since it was a big move. Christine from sales was so friendly and helped us find the perfect plan. She was always available for questions and ideas! Becky from the design center was amazing at keeping us focused and on track-since it can be quiet overwhelming. She let us take our time with the picks and also helped us when we were stuck. Tim and Peter from the loan processing worked really hard to make sure we had everything and ready to go when it was time. The process is very complicated and they tried to keep us as stress free as possible ( although loan applications and approvals are really really stressful!) Ryan from customer service is a RockStar! He brings so much energy and gets you pumped up for the big move and beyond! He has worked with us on all the little fixes and even helped out during our appliance delivery. The construction crew and their project manager Serena are awesome! We had a couple of things that needed to be redone and they were on it! My husband and I really appreciate everything you’re team has done and our family is so happy to have moved into this beautiful new home and an amazing neighborhood! Minu & Hari ... More

Purchasing and construction department and personnel were exceptional. However, the person handling the warranty side---is totally unprofessional. If I known that this person --Carlos-- handled our warranty I would have never bought from KB homes. I have said let me have someone else handle any warranty issue---but so far I have not received any response.

KB Homes like any other builder is not perfect, so I'd always recommend hiring a 3rd party inspector pre-drywall and for closing. That being said, as long as you stay on top of items with the Construction team, you should have no problems and will be happy you chose KB.

My overall experience from start until now has been amazing! Our first day driving in the torrential rain to see the properties, we met Christine who was very nice and professional. Then we were introduced the Blanca who we loved and connected with very well. She was very transparent and keep us informed. More importantly, she made us feel that she wanted what was best for our situation and not made to feel like a paycheck. Then we met Ed, great guy and down earth. We could have talked for hours each time we met for our construction meeting. Let's not forget Duc and team. They were very helpful and persistent with sending weekly house progress reports. We weren't able to come into town as often as we had liked so we couldn't stalk the build of our home so the pictures and status updates were helpful. Lastly, on the final walk through we had a great walk with Don and Mike. They were very nice, friendly and made sure we knew that we were in their good hands moving forward. Thank you KB Gilroy for making this stressful decision easier to cope with and giving us the confidence to know that we are in good hands. ... More

Sales Representative, Lizette is AWESOME!!!!

There needs to be better oversight of the work that is being done.

I recommend KB homes To my friends.

If I was to build another home, it would be with KB.

Since we moved in we had issues that needed attention but it is such a reassuring experience to know that Customer Service was always there quick to respond to our concerns then always does a follow up. Customer Service has gone above and beyond our expectations!

All KB staff was very polite and helpful throughout the buying process. We are very happy and excited with our new KB hime.

The service and communication with the superintendent and the sales team was great. The only reason I had given 4 stars in one of the categories is quality of workmanship. The labor team could be a bit more clean (making holes in the wall that are not patched up, leaving tons of debris in the window sill that it wouldn't close) I told the superintendent and he got right on it, so it was all resolved.

House is working great, we enjoy it

First of all I want to say we have had a very good experience with the whole process from start to finish. Everybody was very kind and helpful with the whole procedure. The quality and value of our new home was very good. The builder team (LEONARDO) was always very responsive and always did what he promised. I love that each one of the homes in my track have their own unique style and paint.

KB homes was very helpful in our home buying process making it possible to go through the process without an agent. There have been very few issues with our house overall though. Minor things have been: door to master bedroom offset, vents are a bit not smooth causing them to be louder than necessary for the air conditioning. And some other minor things that were fixed.

Process went well! Love our new home so far!

No I am not payer home

Very responsive to follow-up and address any concerns

Excellent staff and onsite team at property.

It took 11 months but we only have a few items that need to be completed.

Our experience overall, was very good. The time factor was our only misfortune. A closing date date of March 7th turned out to be April 28.. we felt that the communication in that area should have been better. Personnel was exceptional, and if we had to do it again we most certainly WOULD

Buying our first home with KB is one of our favorite memories. The process was super simple, Kb works not only as a team but as a family! If had to move or buy again, It would definitely be with KB.