KB Home Reviews

You will definitely feel confident and comfortable in your choice. Price was not a major issue, and the commitment to service and the customer made us feel at ease with our decision. We felt totally involved in the entire process, and were extremely satisfied with Robert as we navigated through the final walkthrough, giving us expert advice on our home. We wish to thank the ENTIRE staff for their commitment to great service.

KB is awesome, they walked me through the process from beginning to end. Always kept me updated from our sales person to the construction group. Any questions I had I could always reach out and get an answer. Up until now I been in my home a month now and everyone in the team checks up to see how its going if anything is needed I know who call.

Despite the debilitating issues that have plagued the construction industry, KB Home Oak Creek, has risen to the top. Our overall experience with purchasing a KB Home has been more than fantastic. From the very beginning their sales team has been extremely professional and caring people who know how important it is to keep their commitment to their homeowners even after the home purchase and walkthrough. They never wavered in their care and personal attention in carrying out the outstanding KB Home owner warranty that they are known for in the industry. They made my husband and me feel secure, happy and content with our decision to purchase a KB Home, We would never dream of buying from any other developer after experiencing the attention and care we received in purchasing our home with KB. ... More

house has so many issues

From sales staff to our construction superintendent to the design center - every experience was delightful. I always felt informed with exactly where our house was at in terms of status. It was a very collaborative and supportive process. We recommend anyone looking for a new build to find a KB home!

Overall it was a very good experience

Quality of workmanship can be better. Left the home uncleaned at the time of closing, a bit disappointed on that for sure.

The whole process was updated weekly

Zero quality and building price are not fair, customer service rate is 2 out of 5. sale and finance are 5 star and helpful.

KB builder team is very professional. My experience with them was really good

Everyone was great and excellent service so satisfied also highly recommend to buy a KB home to others.

Sorry to say but don't buy from this builder my first time ever buying and it started off wonderful and then turned into a nightmare wish I could say otherwise very bad experience I will never recomendó or ever buy from this builder ever or again .

Buying a home from KB is a luxury experience. The sales rep was there to guide, assist, consult and hold our hand through every step. The project manager walked us through the home at various construction phases and sent us pictures of the progress. The home delivery was seamless and we felt assured that should anything come up the team was there. And while we only needed minor adjustments they were taken care of immediately. Thank you KB Homes for building us a home

Very happy to have bought my home with KB Homes. It’s feels comfortable and everything is working well.

very bad services waiting for 2 months and still waiting. very unprofessional staff, I do not recommend KB. I regret buying the house with KB

KB Homes is a great builder. My recommendation to other homebuyers it to ensure you understand all conditions of the contract before signing.

The builder is very good when you check each stages of the building process in your house, if you forget anything you paid for during upgrades you will not get it in your house as they have so many houses they are building at the same time. Overall if you let them know what you paid for, you will get it in your house.

Thank you to all of the KB Home Staff. Our experience was easy and painless! The hardest part of the entire thing was having to wait for it to be completed. The home was done a little ahead of schedule and all of the staff did everything they could to make sure we received a beautiful home. We can't wait to fill it up with memories.

Few improvement suggestions: 1. The quality of concrete poured on the garage and on the backyard pod is not good. So many hair line cracks and spalling at places in the garage leaves me worried. 2. The pricing of studio selection is outdated and has to match with true market value of the upgrade and should not seem overly pricy. a. Defaults for kitchen counters is tiles which is more costly labor to put then Granite which is much cheaper now. b. Defaults of lower height Toilet bowls and many other things are only outdated and leave a less than happy experience at time. c. NO option to put microwave in the closet felt awkward. Only apartments have microwave on top of stove. d. Pricing of outside perimeter concrete, recess lightings, Steel finish kitchen sink etc was lot pricier than what outside contractors offer. e. The mud in the backyard was not levelled well and was not uniform/very lumpy/boulders. ... More

From our sales associate Linda, to our construction manager Louis, to our financing specialists Michelle & Holly, all are very responsive, professional and simply wonderful to work with. We fully recommend taking a look at what KB offers!

My wife and I bought our first home with KB. Our team consisted of Myrna, Angela, Brett and Clay. Absolute best customer service and have been more than helpful every step of the way. 10/10.

Kept us informed on the status of the house, no hidden fees, everything was told to us upfront.

Do not fall for the so-called move-in ready homes. It could take more than 7 months to complete. It simply means the options are preselected and you can't make changes. Former sales rep was very arrogant and not providing updates. It took about 30 days for KB homes to sign their own part of the contract and another month to lay the foundation and this was only done after I contacted the area manager. Meanwhile the sales rep with whom I made the lot selection a couple of times sent me ongoing work in another property just to give impression that work had started and also knowing I was living two and a half hours away from the property location. So to get accurate information, I had to drive frequently to the site or send my realtor or the husband who is a colleague of mine. Just to buy time for anticipated mortgage rate increase, they completed the foundation and claimed they were waiting for blocks for another one month. After block work, it took another one month for the decking in the name of waiting for lumber. Consquently, closing was moved from December to January and finally to last week of February 2022. Had I not been on the neck of the underwriter to do their work, February closing may not have been possible. Worst of it all, the loan agent was very hesitant to reduce the loan amount after several reminders as though he wanted me to borrow more than I wanted, and this action of his as I learnt later, would have been more devastating had he not changed the loan amount just a couple of days before the final underwriting, meanwhile closing date was barely 4 days away. And at this time, I had exhausted my rate lock options, meaning I had to close on the stipulated date in February or borrow at higher interest rate should the closing be shifted because the loan processing had to be returned back for underwriting. The baffling part of the loan officer's action is that I had forwarded him the information on the available fund for closing. ! However, at the end, the area construction manager Tony, the construction manager Mike, and the lending manager Robert as well as Customer service manager Mark were very hepful and nice. Other than the backyard door screen that readily falls off (yet to be corrected), nails poking from beneath the rugs (now mostly fixed by KB), poor interior paint quality, a bit noisy and reverbaratory decking (guessing from not being padded well enough and the wood quality) beside other issues I detected during walk-through and later by a private inspector I hired (fixed), the home is pretty fair but a bit pricey for the square footage. So I do rate overall experience 3.5-4. Would have been lower going by my experience with the now gone sales rep with the loan officer. ... More

Get your loan from another company

The salesperson provided weekly updates on the progress from the beginning through the end. The walkthrough went smoothly and builder was thorough throughout the whole process. Was able to address my concerns.