KB Home Reviews

Builder needs to improve on the details and finishing touches

YOUR BOX DID NOT ALLOW TO INSERT THE PROPER VIEW, EVEN THOUGH WE DID NOT INCLUDE ANY EMOJIS. WE NEED TO SUBMIT A MORE DETAILED REVIEW. PLEASE SENT AN EMAIL ADDRESS FOR US TO DO SO. WE HAVE NOT HAD A GOOD EXPERIENCE!

PROS: The home seems fine and we're happy to be moved in. Most everyone was nice that we worked with. CONS: The building process was exhausting and painful. We were originally told it would be 6mo from initial contract, which turned into 1 year and 2mo. A lot of headache and frustration could have been avoided if there was good communication and expectation management. Unfortunately, last minute communication and delays led to mistrust and frustration. We had to extend our lease twice due to continued building delays and misestimated completion dates. KB generally "made it right" in the end but it was not without a lot of "fighting for what's right." One might blame it on COVID or material delays, which is understandable but the communication and projected completion of each stage was very poorly executed. Towards the end, we were pressured to close before the home was fully complete and that felt like a low blow just for KB to meet numbers for the month. Easy to read between the lines and not a good look. There was also poor communication b/t KB and their preferred lender. No one was on the same page for closing dates which made it nearly impossible to make an informed decision on when to lock a rate. We also had to change our closing date 4 times due to construction delays - a very poor use of everyones time and energy. In summary, the home seems good for the value but I would be prepared to have to stand up for what is right if you want things done right. Nothing happened fast and communication was lackluster. ... More

KB delivered the home we have always dreamed of! Every step of the way, they made sure to make everything right. Excellent customer service from beginning to end.

So if you're a 1st time homebuyer with no options, then this may be the right builder for you. Here's my process from beginning to end. Go into the sales office and take a look at the houses and decide if you want to buy or not. After that you get put on a waiting list where their mortgage officer takes at least a whole month to reach out to you after being told week after week from your sales rep that someone should be reaching out to you. Finally, the mortgage officer sees if you're qualified by giving you a ridiculous loan that sticks with you till closing day (so go with another lender). Then months go by before your sales rep finally reaches out to you to setup design studio appointments. The first appointment is virtual, so you'll have to go off your best guess if you want something or not based on pictures. Then second appointment is where you can see the material in your house in person; once all your choices, and you've paid up; you can't change anything. Even if they haven't started construction. Now the best part is the construction where you're excited to see how your house will turn out. You'll have to watch them build because they'll forget the things you've picked, so it's very important that you watch them closely. You get 2 reviews to see how far the house has come, and make suggestions/improvements. Now here comes to the closing process. Once you've signed off on your incomplete house (that they promise to fix); you get to close on it. After living in the house for 2 months you've come to find out that they won't fix the things they've promised to fix. For example, I've been out of a microwave for 2 months. There's some minor details I wish that were taken care of, but hey it was my mistake for trusting them. The house is nice, so that's why there's 2 stars instead of 1. ... More

Overall I'm satisfied. The big problem was that It took very long time to finished the house, so I couldn't do my 1031 exchange.

Communication with the sales team was great, and it was great to see each step of the process. Communication with the build team did fall off towards the end, but overall the entire process was relatively easy and there weren't any major issues or concerns.

Good price and nice house

Long time we waiting for this house and the price increase to much from the waiting time

Lending team did a great job

Everybody’s nice in their office . Sandy, Sean, Mark and Jerwin, helpful n knowledgeable.

Good People who care about their job and helping others. Thank you

Things were fine when we moved in.

KB has excellent customer service

There are lot of exceptions and issues after our closing. Chris - our warranty manager was extremely helpful in trying to sort out the issues, but still the delay in exception lists are unacceptable. Also, the quality of the materials are not up to the mark.

Our experience was good. We care a lot about responsiveness and getting the help we need when we need.

Everything was quick and nice

The KB team makes the home buying experience very comfortable, especially as a first time home buyer. We had a lot of anxiety going into the buying process, especially in today's market. The KB team provided us with the information for all our questions. They were great partners to work with.

Quality built beautiful home, Great Customer Warranty Claims and Faster Resolution and full closure to the functional problems

Wonderful experience! Highly recommend KB to everyone.

Very good builder. Easy to work with.

As far as the sales team goes, everyone is great. However, when it comes down to the wire and we look at the quality of home you are getting, I definitely feel that I was shorted. I have had multiple issues since purchasing the home and most of them are from poor workmanship and/or carelessness of the building team. I have had some of the issues handled however, it has been about 2 months since I moved in and I am still waiting for some resolution. I ended up hiring my own electrician to fix the wiring but there are many issues left untouched. I might be the one in a million bad egg home but, given the information on the quality of home, had I known this before, I may have chosen to take my money elsewhere. ... More

Good customer service and price

Would recommend this builder to anyone .

KB rocks! They help you in every way and they follow up in a timely matter. I’m a Happy customer and a very Happy KB homeowner!!!!