KB Home Reviews

Julie was very helpful during the sales process and Rory has been great dealing with the little things that have occurred. Great staff

KB spends an incredible amount of time listening. At every step and touch point they’re helpful, responsive and understanding. They guide you through the process and advise you gently. The craftsmanship, workmanship and quality are all there as they should be. They’ll do whatever it takes to make it right and they do it honestly and with integrity.

Thank you KB homes for giving me and my husband our first house. It has been an absolutely wonderful experience!

Your KB Home Family cares. The moment you make the decision to purchase a KB Home, you immediately join the KB Family which guides you through the entire process from purchasing to well beyond settling into your new home. Thank you KB Homes for your wonderful staff and our lovely home!

My entire team was helpful in ensuring I was ready to move into my home in a timely manner. From start to finish my questions were answered quickly. The staff was very professional and knowledgeable which increased my level of comfort and trust while working with the KB Home staff/team.

Good for the most part there are things that should have been included that just made common sense

First of all, all of their staff made the experience truly worthwhile. From start to finish, each person guided us through each step of the process. There are many steps and departments that you must contend with, but each person we dealt with was super knowledgeable, friendly and made sure we got to the finish line. We now own a new, beautiful home. Proud to be owners of our KB home in a beautiful community.

Excellent experience with KB homes !

Sadly, I would never purchase another KB home. We had issue after issue after we moved in.

Horrible customer service from the construction Department warranty department sales man have no information On the rules and regulation of when you buy this home for the Hoa knows nothing about the construction just all-around horrible.

Excellent Experience till closing . post closing needs multiple follow ups for any pending items.

Great price and Smooth transaction

great builder and excellent sales lady vanessa

The service of KNHome is great. Thank you.

KB houses are well built with quality and affordable price.

Excellent customer service and responsiveness!

The follow up was great from beginning to end.

I was pleased with the outcome

We closed in late September. That same weekend our entire kitchen and most of our LVP had to be ripped out because of water damage caused by a faulty dishwasher setup. We were in the house for nearly a month, then found out we had mold. We have since been removed from the home awaiting remediation. This has been an absolute nightmare, but we are working through the remaining issues. Additionally, the overall build quality was average at best with some areas still needing repairs or rework. All of this after almost two months after closing. I wouldn't do it again.

We are very pleased with the layout of the home, the lot and the quality of material. However, final detail work took months! Promises of move-in dates were broken many times between 4 months, causing us to stay in a hotel and spend senseless amount of money while waiting for the final touches to be completed. Higher management did absolutely NOTHING to assist, in fact, they played the blaming game. The 5 homes that were occupied after us experienced the same issues having to live in Airbnb, hotels and in family homes while KB dragged its feet. We were forced to personally speak with the city inspection office to get KB moving along. Inspector's office informed us that they have been pushing KB to final inspection, but they just keep taking their time. As soon as we took command, we were in our home within 5 days. If we and other homeowners had not taken the initiative to contact the inspection office, we would probably still be living in a hotel. ... More

Always there for anything you need or want or questions you have cocernning your home from start to finish and even after

There is a lack of supervision after every contractor is done with their job. KBH trusts that every contractor would self-supervise. KBH needs to apply healthy skepticism to the contractors since it is KBH who would ultimately be liable if corners were cut during the construction of the home.

My experience was great, everyone helped at every time I needed the help .

Timely, organized, good communication

Smooth process from beginning to end!