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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11566 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11566 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Being able to communicate with each department expert/manager throughout the whole process.

  • William B.
  • Verified HomeBuyer
  • October 20, 2021
  • Wildomar, CA

Getting to put together the perfect home was the best life long experience for me.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very happy with our new home

  • W2 L.
  • Verified HomeBuyer
  • October 20, 2021
  • Universal City, TX

Very happy with our new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The design studio was my favorite part of the process.

  • Jordan R.
  • Verified HomeBuyer
  • October 20, 2021
  • North Las Vegas, NV

KB Homes is the way to go. They help you customize your new home exactly to your custome desire.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent experience

  • Alfred T.
  • Verified HomeBuyer
  • October 20, 2021
  • Davenport, FL

Buying a house with KB Homes was a great experience for me and my family. Since the first day we went to the sells office to get some information about the available properties, the sells staff be so professional and shows plenty of knowledge. They keep us in contact during the construction process of the house that we choose. Every week they sent us pictures and updates of the house. By the time of the house inspections the KB inspector a nice guy took us step by step, explaining the process of the different construction phases. The inspector took care of every detail that we found on the ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Bad experience with the new home buying

  • Deepa K.
  • Verified HomeBuyer
  • October 20, 2021
  • Folsom, CA

Bad experience with the new home buying

KB Home responded:
Hi Deepa, We're sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

KB Home - wonderful house and nice staffs!

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Irvine, CA

wonderful house and nice staffs!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful Design Studio Experience

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Moreno Valley, CA

The design studio sessions were of great importance and help.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Customer Service

  • Sandra L.
  • Verified HomeBuyer
  • October 19, 2021
  • Moreno Valley, CA

Our building supervisor went above and beyond to make things right but the response from the contractors has been slow.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

What they promise, they followed through,

  • John M.
  • Verified HomeBuyer
  • October 19, 2021
  • Salinas, CA

Very professional, high quality, materials, craftsmen, and finished product.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer service

  • Kathryn C.
  • Verified HomeBuyer
  • October 19, 2021
  • Castle Pines, CO

Honestly, the customer service was by FAR better than all the other builders in our new development. I liked some of the other builders homes, but when I met the staff at KB, I felt trust, communication, personality, good service all around. Great job! Sold!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love how great my house look and how they payed attention to

  • Guadalupe S.
  • Verified HomeBuyer
  • October 19, 2021
  • Uhland, TX

Love how great my house look and how they payed attention to every detail to the house and how I want. I really like on how they always send me updated of the house it felt like I was there. I just can’t believe I finally bought my first house and the KB home help me build my dream house to which I wake up everyday just being so thankful .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Amazing staff!

  • Adrianna W.
  • Verified HomeBuyer
  • October 19, 2021
  • Rocklin, CA

Amazing staff! Jeanne was incredible, Doug made the move-in easy and promised to fix the issues we found. Martin came through and gave us amazing insight!! We would do it all over again, but thankfully, we don’t have to!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I appreciate Mr Mario, he is a phone call away and has addressed

  • Teresa C.
  • Verified HomeBuyer
  • October 19, 2021
  • San Antonio, TX

I appreciate Mr Mario, he is a phone call away and has addressed all my issues when they arise.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Responsive but nothing being fixed

  • Nicholas K.
  • Verified HomeBuyer
  • October 19, 2021
  • Aurora, CO

Responsive but nothing being fixed

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - KB fullfiled all of my expectations.

  • Hillary H.
  • Verified HomeBuyer
  • October 19, 2021
  • Kyle, TX

KB fullfiled all of my expectations. It was a great experience. The whole team was great to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Janee communicates well with us.

  • Renato C.
  • Verified HomeBuyer
  • October 19, 2021
  • SIMI VALLEY, CA

Janee communicates well with us. Easy to reach

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Liz the sales agent , absolutely wonderful

  • Abdulmonem K.
  • Verified HomeBuyer
  • October 19, 2021
  • Patterson, CA

Liz the sales agent, absolutely wonderful. She went above and beyond every step of the way.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

My project foreman Ben

  • Todd R.
  • Verified HomeBuyer
  • October 19, 2021
  • Las Vegas, NV

Ben is the best, he answered all questions and followed through on all promises. We can't thank him enough for a smooth transaction in helping get our house finished and closed on-time, if not early.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Shujie C.
  • Verified HomeBuyer
  • October 19, 2021
  • Irvine, CA

Good support Good sales Good technician Good service Good home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They have a good attitude and good service.

  • Hsin N.
  • Verified HomeBuyer
  • October 19, 2021
  • Irvine, CA

They have a good attitude and good service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lingering issues

  • Melissa B.
  • Verified HomeBuyer
  • October 19, 2021
  • Elgin, TX

For the most part the homebuying process was easy and timely however there were supply shortages that we’re not the builders fault but there are still issues with things working in the home that I haven’t gotten fixed yet. mainly because I’m waiting for the contractor to replace a fan. The warranty team is very efficient and responsive it’s just getting the contractors to step it up.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Amanda Humphreys

  • Tyler L.
  • Verified HomeBuyer
  • October 19, 2021
  • North Las Vegas, NV

She went above and beyond our expectations to make sure we were taken care of!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB is The Best

  • Malik F.
  • Verified HomeBuyer
  • October 19, 2021
  • Jacksonville, FL

My House is perfect these people are very good at communicating and they made me feel like family

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Our experience with Kb homes was amazing!

  • Carlos C.
  • Verified HomeBuyer
  • October 19, 2021
  • Menifee, CA

Our experience with Kb homes was amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Expect delays.

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Brighton, CO

Expect delays. Expect miscommunication. Expect issues with the build.

KB Home responded:
Hello, we are very sorry for any frustration and would love to have somebody contact you. Please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1