KB Home Reviews

The whole process was a great and easy experience

Overall a very good experience with this purchase.

Great home buying experience! I was kept informed every step of the way during the construction process. Noticed a few items, mostly cosmetic, at the walk-thru that needed to be fixed and KB quickly took care of them to my satisfaction.

I’m still waiting for my windows to be fixed. But so far so great

It could be better. Alots of miscommunication.

Kyle, Jerry, and Dusty are great. I received updates constantly and any questions I had were answered in a timely manner. Exceptional customer service.

Working with KB staff was great. Every person from sales, to studio, to construction was great. In fact, I had no complaints at all until we moved in. There are several cosmetic issues in our home which could/should have been taken care of before we closed but we were on our 7th closing date and just couldn't wait any longer. Annoying things like paint on the carpet to more significant things like large gaps between the siding and top of the windows which I've already had to address personally. The only thing keeping me from a 5 star review is the lack to attention to making every detail perfect. ... More

Good job! J.T., Reem and Brenda !!

We signed our contract in January and we closed on our house November 5th. Communication was a nightmare! I had to reach out to them to ask what the status was each week. Unfortunately, we were lied to about a lot of things including the corporate office/permit department dropping the ball on ordering our permit. Thankful for Russell, who got involved with us and helped smooth the process but I can’t say the same for the so strict job person Trevor who was responsible for communicating with us from the meadows. He had absolutely zero customer service skills. The biggest disappointment was the quality of work done on the walls with, texture and paint. Looks like my 6 year old did the work and it still looks horrible even after they sent some people out to apparently fix the issues. The overall quality of work was rushed and not done the way you would expect when you are paying over 300,000 for a house. Hopefully they will hire new people and not continue with the guys who were drinking on the job doing our tape and float, texture and paint work. Something definitely needs to change! I hope they fix their issues before more home owners experience what we went through! ... More

The employees that we have contact are very kindness.

From the sales staff to the warranty staff KB homes really cares about the homeowner's experience. The quality of my house at closing was great and move-in ready. We had a few cosmetic issues but those were resolved within 48 hours. All of the staff did a great job following up and I feel confident they will resolve any issue that comes up quickly.

Great company and rgreat costumer service from sales man.

We were very happy with our experience!

As a first time homebuyer, I have a lot of questions and concern, Michael, Tom and Julio are very patient and help me get through everything. I had a wonderful experience with KB Home. It was smooth all the way through, and I love my new house, the house is very well build, the KB Home team was very attentive, helpful and kind. They alway answer my questions and concern right away. Highly recommend KB Home.

Great people and service

They did a good job considering the current challenges of the market. It had some bumps in the way but overall I am happy and feel like I got a great house.

Happy with my home. I wish I spoke up for myself during our final walk thru because there were several things that I did not approve of about my new home, but did not want to wait any longer to move in because it was delayed a few months due to covid. Overall I am happy and they are willing to work with me and my needs for the home

We were able to take delivery of our home right on time their were some delays due to shortages but Cody and Nancy went above to ensure Our Customer satisfaction we are beyond happy with our home and Community

Kb homes are beautiful, very affordable, and modernize. We are happy that we bought a home with Kb and we are enjoying our new home built from scratch.

They never promised me a closing date and suddenly wanted to close when I wasn't ready and were going to charge me a fee of $100 per day. that got waived because of my complaint and the construction manager couldn't get it ready.

I like that they don't hold back lots and make potential homebuyers bid. Also, pleasant customer service experience from all parties (sales, design, construction, mortgage, warranty)

The team at KB Homes including my salesman, Frederick Plummer, to the building supervisor, Mike Siegel, were interested in my concerns and quickly responded and answered my questions.

We recently moved into our new home, and we couldn’t be happier. This is our first home and we are beyond happy with our overall experience with KBH. KBH team, were all so helpful and friendly in every step of the way. We would get weekly update calls and answer any questions we had which made the entire experience so smooth for us. We feel so blessed to have such kind, friendly, and caring people to work with. My family and I couldn't be happier in our beautiful new home.

Due to delays caused by COVID, it took longer than expected to get into our new home. Other than that the KB team was outstanding! They made the process simple and easy.

Work with builders and managers together, ask questions, builders try to 100% satisfy the wishes of the client so that you are happy in your new home. Think carefully about design studio decisions to make your home as comfortable as possible.