KB Home Reviews

Working with KB Homes team was amazing

Buying a new home can be a scary thing. KB really goes out of their way to simplify and take the fear out of the purchasing process. The level of open communication between you the customer and the KB staff starting from Sales People through the entire home purchasing process down to the Superintendent of Construction during the entire construction. They sent weekly photos and updates during the build, so I wasn’t guessing what was being done. Now that I am moved in and have had a couple minor issues, the Customer Support Service for any warranty related fixes has been incredibly responsive and professional. From a first time new home point of view…I have zero regrets. ... More

Our overall experience from start to finish was perfect. Everyone we dealt with was A+ thankyou

Good workmanship with quality products. A good sound home

From start to finish, our experience has been amazing. Sherry and Annette have always been responsive to all of our questions and concerns, keeping us updated through every phase of the build. After moving we had a few issues that both assisted in getting a quick response. Josh also stepped in when it became urgent and I was in tears as I could not work (electrical and cable issue) as I work from home and lost a day and half of work. It was less time then the original quote of a weeks response time for repairs. Overall, I would recommend KB Homes and absolutely loved working with Sherry and Annette. We have a home that we are proud to show off and are so comfortable living and entertaining in. Thank you!! ... More

Everyone is very kind thanks so much

The service team, mainly Renee, was the best at helping us through this process.

KB stands by their word. They are committed from start to finish to complete a job well done. They checked in with us continuously through out the whole process and answered any questions we had. They are a true leader.

Robert and Sergio are awesome guys and will take care of you during the building process.

The new home is comfy, clean and spacious. Our KB home sales associate Sarah is friendly and accessible. Construction team leaders Roger and Joseph are helpful, kind and responsive. We were kept well informed during the whole process. Thank KB Home for giving us our first home in the US.

Great people who all went above and beyond in helping me throughout the process

Both supers make sure you feel that your house is being built to the best of there standards!

The house at first looks good but when you pay attention to the details, you find the errors. they need to pay more attention to the final details

Great company with great customer service.

My recent purchase is the second home I have at Spring Mountain Ranch - I love the very reasonable home price, the available choice of homes, the larger distance between the homes, and the rolling terrain area. Living at Spring Mountain Ranch is great!!

Low scores are due to construction foreman and issues still not resolved.

Office staff very knowledgeable and helpful. Design center staff also great

Terrible experience. Terrible customer service

They was ok ,but could do better on the quality of their yards and construction workers work. But overall I give them a 3

Took a year to build .

Jason, Severo and Steve were great to work with.

We have had a horrible experience and would not recommend using KB. Even after moving in, we still have so many issues that are taking forever to be addressed. We were told that any defects would be fixed within three days of our New Home Orientation, but here we sit about two months later and are still waiting for so many issues to still be fixed. Most of the issues are around sloppy work and cutting corners. Whoever worked on our house clearly doesn't have any pride in workmanship, and just rushed through their jobs hoping no one would complain. It is extremely disappointing to buy a new home in this condition, and is even more disappointing that they are taking so long to make things right. ... More

I would just tell a new homeowner that is purchasing a home with KB is to take your time on the studio selections, ask questions, touch the items whether it's the toilet or the windows, did I say ask questions please do, and when u walked thru your house with the construction manager for your walk thru look for everything, I mean everything, bring a portable mirror to look behind the toilet if u have too, because once u are in your new home u will be surprised what you find!! But u will love the experience because u are about to be a homeowner from nothing to something.

Responsive and helpful with finishing items on the home. Good communication throughout the process.

KB homes are nice homes and a community. All went well.