KB Home Reviews

Good for the most part there are things that should have been included that just made common sense

First of all, all of their staff made the experience truly worthwhile. From start to finish, each person guided us through each step of the process. There are many steps and departments that you must contend with, but each person we dealt with was super knowledgeable, friendly and made sure we got to the finish line. We now own a new, beautiful home. Proud to be owners of our KB home in a beautiful community.

Excellent experience with KB homes !

Sadly, I would never purchase another KB home. We had issue after issue after we moved in.

Horrible customer service from the construction Department warranty department sales man have no information On the rules and regulation of when you buy this home for the Hoa knows nothing about the construction just all-around horrible.

Excellent Experience till closing . post closing needs multiple follow ups for any pending items.

Great price and Smooth transaction

great builder and excellent sales lady vanessa

The service of KNHome is great. Thank you.

KB houses are well built with quality and affordable price.

Excellent customer service and responsiveness!

The follow up was great from beginning to end.

I was pleased with the outcome

We closed in late September. That same weekend our entire kitchen and most of our LVP had to be ripped out because of water damage caused by a faulty dishwasher setup. We were in the house for nearly a month, then found out we had mold. We have since been removed from the home awaiting remediation. This has been an absolute nightmare, but we are working through the remaining issues. Additionally, the overall build quality was average at best with some areas still needing repairs or rework. All of this after almost two months after closing. I wouldn't do it again.

We are very pleased with the layout of the home, the lot and the quality of material. However, final detail work took months! Promises of move-in dates were broken many times between 4 months, causing us to stay in a hotel and spend senseless amount of money while waiting for the final touches to be completed. Higher management did absolutely NOTHING to assist, in fact, they played the blaming game. The 5 homes that were occupied after us experienced the same issues having to live in Airbnb, hotels and in family homes while KB dragged its feet. We were forced to personally speak with the city inspection office to get KB moving along. Inspector's office informed us that they have been pushing KB to final inspection, but they just keep taking their time. As soon as we took command, we were in our home within 5 days. If we and other homeowners had not taken the initiative to contact the inspection office, we would probably still be living in a hotel. ... More

Always there for anything you need or want or questions you have cocernning your home from start to finish and even after

There is a lack of supervision after every contractor is done with their job. KBH trusts that every contractor would self-supervise. KBH needs to apply healthy skepticism to the contractors since it is KBH who would ultimately be liable if corners were cut during the construction of the home.

My experience was great, everyone helped at every time I needed the help .

Timely, organized, good communication

Smooth process from beginning to end!

Supply chain and lack of workers made things difficult. Not KBs fault.

Everyone from the sales team, construction team and the finance team were top notch and treated us like family.

I work in construction and my jobs are never as messy as the job site was at my new house. Food spilled on the subfloor trash everywhere. I still find trash in my yard from the construction process. Sump pump was in the wrong location, electrical was not correct run, miss matched paint on closet doors, lots of drywall issues, tiles chipped and not grouted, door trim impropriety installed, broken appliances and the house was never properly cleaned before they turned it over. Very disappointed in the construction and delivery of final product, about 45 days after closing and still have outstanding issues. ... More

Short of being a full scale custom home as traditionally viewed, the KB experience let’s you come very close with picking the lot, plan, options and selecting from the design center. Throughout there are personal touches of design that make sense and adds comfort in smaller spaces. The sales and construction team is there every step of the way, I mean every step! Ask as many questions as you like and you get weekly updates on the building status. Enough said, if your a hard working person that want the true American Dream now; check out the builders at KB Homes, you may just be surprised.

Closing got pushed back 3x. Multiple issues during walkthrough that ended up with 3 walkthrough prior to closing. Continued issues with home even after closing