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KB Home

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11577 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11577 Reviews

Star Rating Breakdown

5 ★ 8350

4 ★ 1566

3 ★ 818

2 ★ 447

1 ★ 395

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - We had an absolutely incredible experience with KB homes.

  • Wesley P.
  • Verified HomeBuyer
  • September 07, 2021
  • Kyle, TX

We had an absolutely incredible experience with KB homes. Great communication and response.

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Time estimated match on evey stage of the house

  • Adrian H.
  • Verified HomeBuyer
  • September 07, 2021
  • Davenport, FL

Materials are top quality from floor to ceiling

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall it worked out great

  • John C.
  • Verified HomeBuyer
  • September 05, 2021
  • Lockhart, TX

Overall it worked out great

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - design and sales could have been more knowledgeable about product

  • Glenn I.
  • Verified HomeBuyer
  • September 03, 2021
  • Rohnert Park, CA

design and sales could have been more knowledgeable about product and options. construction people were responsive and knowledgeable. first time we tried the heater it smoked and set off the smoke alarm like it was never tested customer service didn’t answer my emails. waiting for replacement of bath sinks. not enough instructions for appliances and features

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 4

KB Home - We love our new home but the responsiveness to issues is tough,

  • Anonymous
  • Verified HomeBuyer
  • September 02, 2021
  • Georgetown, TX

We love our new home but the responsiveness to issues is tough, our warranty person never got back to us about a couple of items, i still don't even know how to enter things into the warranty.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 2

Wonderful Experience

  • Amanda C.
  • Verified HomeBuyer
  • September 02, 2021
  • Perris, CA

From the day we reserved our lot to now (a month after moving into our new home), KB staff have been communicative, caring, and responsive. Thank you for a wonderful home-building experience!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - From day 1 everybody from KB has been helpful and accomodating.

  • Maria T.
  • Verified HomeBuyer
  • September 02, 2021
  • Las Vegas, NV

From day 1 everybody from KB has been helpful and accomodating. Happy to be part of the KB family

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Steve is awesome

  • Majeed M.
  • Verified HomeBuyer
  • September 01, 2021
  • Valrico, FL

Love the house. Steve, the construction manager, has been the best part of it all.

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The overall experience was great, there where however typical

  • Anonymous
  • Verified HomeBuyer
  • September 01, 2021
  • Houston, TX

The overall experience was great, there where however typical type items that came up during the building process that more communication could have helped.

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 4

Thank you!

  • Rigoberto B.
  • Verified HomeBuyer
  • September 01, 2021
  • Leander, TX

The sales rep (justin), Construction Super (Hunter), and Greg were always super prompt in resolving any issues we would bring up.

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - It was great working with the KB team.

  • Sandy C.
  • Verified HomeBuyer
  • September 01, 2021
  • Houston, TX

It was great working with the KB team.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB homes offer considerably larger backyards than other new developments.

  • Kim N.
  • Verified HomeBuyer
  • September 01, 2021
  • Fresno, CA

KB homes offer considerably larger backyards than other new developments.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I had a great experience with Gilbert in sales and Lindsey at

  • Tim S.
  • Verified HomeBuyer
  • August 31, 2021
  • Las Vegas, NV

I had a great experience with Gilbert in sales and Lindsey at the studio design center

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very poor work and show room experience sucked.

  • Jessica H.
  • Verified HomeBuyer
  • August 31, 2021
  • Jarrell, TX

Very poor work and show room experience sucked. Been lied too twice, rude manager

KB Home responded:
Hi, Jessica, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick

Total Score 1

Quality 1

Trustworthiness 2

Responsiveness 1

Outstanding customer service.

  • Leslie B.
  • Verified HomeBuyer
  • August 31, 2021
  • Winter Haven, FL

Working with Debbie and Edwin has been a great experience.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Was a first-time Great Homebuying experience.

  • Daniel Q.
  • Verified HomeBuyer
  • August 31, 2021
  • San Antonio, TX

Was a first-time Great Homebuying experience.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB homes has been really helpful

  • Bryant A.
  • Verified HomeBuyer
  • August 31, 2021
  • Lancaster, CA

KB homes has been really helpful

Total Score 5

Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - It was a good experience.

  • Bruce C.
  • Verified HomeBuyer
  • August 31, 2021
  • Fort Worth, TX

It was a good experience. Could have been better.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - KB Homes backs their promises with prompt and high quality customer

  • Ian M.
  • Verified HomeBuyer
  • August 31, 2021
  • Fresno, CA

KB Homes backs their promises with prompt and high quality customer service.

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Awesome Team.

  • Kyle H.
  • Verified HomeBuyer
  • August 31, 2021
  • Las Vegas, NV

Awesome Team. From Sales, Design, and construction.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Green Energy Efficiency Builder

  • Michael W.
  • Verified HomeBuyer
  • August 31, 2021
  • Youngsville, NC

Achieved a 57 score on my build.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I love my new house!

  • Tony D.
  • Verified HomeBuyer
  • August 31, 2021
  • Rocklin, CA

I love my new house! The workmanship was good, and I really like the design and modern features.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Best experience ever!

  • Leonel C.
  • Verified HomeBuyer
  • August 31, 2021
  • Manor, TX

Best experience ever! Awesome working with Severo Hernandez and Jason Battles.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very nice stress free process

  • Perry C.
  • Verified HomeBuyer
  • August 31, 2021
  • Las Vegas, NV

Very nice stress free process

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Easy process from start to finish.

  • Charles P.
  • Verified HomeBuyer
  • August 31, 2021
  • Las Vegas, NV

Easy process from start to finish.

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 5

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