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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11577 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11577 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Superintendant was amazing but the overall experience was mediocre

  • Bailey H.
  • Verified HomeBuyer
  • August 31, 2021
  • Redlands, CA

Superintendant was amazing but the overall experience was mediocre due to the office people

KB Home responded:
Hello, Bailey, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Enjoy your home. --Brian

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - It was great and helpful

  • Mong T.
  • Verified HomeBuyer
  • August 31, 2021
  • San Antonio, TX

It was great and helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sara's (sales) help was tremendous with the whole process of

  • Anonymous
  • Verified HomeBuyer
  • August 31, 2021
  • Menifee, CA

Sara's (sales) help was tremendous with the whole process of buying our first home with KB. Quality home built with good hardworking people like Robert and Tom.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great personal engagement and customer service was second to none.

  • Michael C.
  • Verified HomeBuyer
  • August 31, 2021
  • SAN ANTONIO, TX

The home builder was very cordial and approachable at every turn. Dalton was very interactive and communicative throughout the whole homebuilding process. My family and I don't believe it could have been done any better. Thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The entire process from dirt lot to finished hone was amazing.

  • Juan S.
  • Verified HomeBuyer
  • August 31, 2021
  • Lancaster, CA

KB Home is trustworthy and reliable. They make the new home buying experience exciting and worry free. Everything is explained in detail and all of our questions and concerns were fully answered. Moving into our brand new home was a once in a lifetime experience. We are so thankful KB Home built us our dream home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very professional and affordable price

  • Jayakumar K.
  • Verified HomeBuyer
  • August 31, 2021
  • Allen, TX

Very professional and affordable price

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Support for First Time Homebuyer

  • Ryan O.
  • Verified HomeBuyer
  • August 30, 2021
  • Inglewood, CA

Resources available to support the home experience making it less dauting as a first time home buyer.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Quality of craftmanship

  • Susana T.
  • Verified HomeBuyer
  • August 30, 2021
  • Fontana, CA

Buying my first home built from the ground up, was an experience that I will treasure forever. Everyone from the sales department, to the helpful staff at customer service, to the contractors made this buying experience one that I will never forget. Thank you Mina, Roger, and Joseph.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I strongly recommend KBHOMES to my friends and family

  • Arman B.
  • Verified HomeBuyer
  • August 28, 2021
  • Fresno, CA

I strongly recommend KBHOMES to my friends and family

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great customer service

  • Celeste H.
  • Verified HomeBuyer
  • August 27, 2021
  • Henderson, NV

Great communication and customer service. Love my KB home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

excelent

  • Daniel C.
  • Verified HomeBuyer
  • August 27, 2021
  • Groveland, FL

excelent experience recomended 100% Kb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Superintendent

  • Kevin M.
  • Verified HomeBuyer
  • August 26, 2021
  • Las Vegas, NV

Overall quality product and quick customer response.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Keep in touch and ensure things you added on are actually being

  • William H.
  • Verified HomeBuyer
  • August 26, 2021
  • San Antonio, TX

Keep in touch and ensure things you added on are actually being installed.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

KB Home - Very good home I love it

  • Davinder S.
  • Verified HomeBuyer
  • August 26, 2021
  • Manteca, CA

Very good home I love it

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great working with KB homes

  • Anonymous
  • Verified HomeBuyer
  • August 25, 2021
  • Ontario, CA

Great working with KB homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Follow through on reported concerns is excellent.

  • Shelley W.
  • Verified HomeBuyer
  • August 25, 2021
  • Rohnert Park, CA

Although we moved into a home surrounded by lots under construction, the crew was always friendly and considerate in leaving the area swept and orderly at the end of the day.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Buying with KB Homes helped make a dream come true in times like

  • Ramon V.
  • Verified HomeBuyer
  • August 25, 2021
  • Houston, TX

Buying with KB Homes helped make a dream come true in times like today. They made it easy to get a house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

How often they changed closing date

  • Moises V.
  • Verified HomeBuyer
  • August 25, 2021
  • Jacksonville, FL

Buying with kbhomes has been a very stressful experience. Wish it was easier since we purchased one of the most expensive house they built in this area and the most expensive in our community.

KB Home responded:
Hello Moises, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Best wishes. --James

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Initial contact with the field office was great.

  • Jose C.
  • Verified HomeBuyer
  • August 25, 2021
  • Menifee, CA

KB failed in my view in handling customer service in view of the pandemic and builder problems that ensued and affected the buyers. Employees in the field were left to handle questions/problems without support from management.

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 2

Avg construction homes

  • Balakrishnan J.
  • Verified HomeBuyer
  • August 25, 2021
  • Castle Pines, CO

We moved with lot of expectations but it seems like expectations doesn’t work parallel with kb homes construction

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 2

Customer service and sales representatives were fantastic.

  • Angel G.
  • Verified HomeBuyer
  • August 25, 2021
  • Victorville, CA

All my issues were resolved on a timely manner. I feel like Kb really cares about their clients, from sales rep to customer service personel on site. So far all my issues have been resloved satisfactory.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent guidance!

  • Noel C.
  • Verified HomeBuyer
  • August 24, 2021
  • Boerne, TX

We had exceptional guidance and continual, professional service and communication throughout the entire process. Our thanks to each one who assisted us with building our dram home! Would recommend KB Home to all!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The options on upgrades

  • James S.
  • Verified HomeBuyer
  • August 24, 2021
  • Bulverde, TX

The options on upgrades

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sales staff was very helpful, flexible and proactive.

  • Christopher K.
  • Verified HomeBuyer
  • August 24, 2021
  • Katy, TX

Sales staff was very helpful, flexible and proactive.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great communication with me

  • Thomas S.
  • Verified HomeBuyer
  • August 24, 2021
  • Fontana, CA

Great communication with me

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5