KB Home Reviews

Keeps you up to date on the progress of your home and always respond to phone calls.

Love my new house.

Great experience and very happy with my home!

Great home builder no problems and if we did have a problem it was fixed in a timely manner

The long delay to get it built then the hurried rush to get it finished.

A great homebuying experience overall

House wasn’t completely finished when we moved in and it’s been 7weeks now and we are still waiting for things to be finished. We love our house just wish they would have completed the job prior to us moving in.

Had a leaking valve was not taken care dor ver a week When i purchased [end of August i received the house with a broken glasss... right now is almos end of October.. they haven't fixed yet

Purchasing a home during this pandemic season was a challenge. However, the delays associated with supplies are not the issues that were most frustrating. Rather, the biggest challenges we faced, were related to communication. During the initial purchase process, we were updated frequently. As time went on, communications became more frustrating, as it began to appear that the "right hand did not know what the left hand was doing". At times, we were even given conflicting information, dependent upon with whom we were in contact. The greatest of these challenges arose as we neared the closing of escrow. Again, understanding that some of these were due to unforeseen pandemic related issues, when it actually came time to close, we were bombarded with, sometimes conflicting communications, pressuring us to close. The urgency to close seemed to be tied to month-end sales goals, negatively impacting the customer/buyer experience. At this time, the customer experience declined sharply. Aside from communication issues, the closing process was so rushed that when we had our walk-through, it was very apparent that there had not even been time for the builder team to perform a preliminary walk-through! As a result, there were a number of issues that might have been "caught" and corrected BEFORE we, the buyer, even entered the home. For example, one bedroom was missing the heating/air vent in the ceiling! And, I can't help but believe, that had there been time for a "pre" walk-through, the site supervisor(s) would have caught this. Equally as disappointing, at the time we took possession, was the amount of finish work that still needed to be completed. Additionally, the floors, windows, countertops, showers, and sinks, had not been cleaned! Lastly, more of an annoyance, than disappointment, is the fact that user manuals, spare parts, etc. were strewn about various drawers throughout the house. Unfortunately, the experience at the time of closing, negated the excitement of finally taking possession of our new home! Having spent a career in sales, and customer experience management, I am very surprised by the lack of it, at KB Homes. I understand that we are living in unprecedented times, but it is during these times that communications and customer care should be at their highest levels! Please note: Throughout the buying/building process, the sales and loan agents, along with the onsite construction supervisor, were very responsive. And, since taking possession of our home in August, the response from the local customer care manager has been great! The closing process, however, took what could have been a 10, on a scale of 1-10, to a 6 at best! ... More

A great place to look for your new home.

Staff is great and pleasant to work with.

Pamela was amazing to work with, her and the lender work with me and My Realtor Blanca. My home is Beautiful. I am grateful to have found KB homes. I got a Bonus from working with their lender.

It was exciting watching every phase of the house being constructed. When the time came to close and move in there were some issues that needed to be addressed which comes along with new construction. But I was very satisfied with Russell and Brandon addressing our issues in a timely manner. Overall KB gives a beautiful home for your money. I would use them again if I was in the market.

Good Experience with KB Homes

We had great experiences with the sellers in this KB Home neighborhood. They explained things well and were attentive to what we were looking for in a home. They were patient with us as first-time home buyers and they celebrated with us when we were able to pick up our keys. When we did our walk-through, the contractor was very thorough in explaining how things worked, who to call when, and the best practices for the plumbing and electrical. Unfortunately, we do not feel like our home is complete because we have found some mistakes as we have been putting things away. There are a couple of crooked cabinets. The mirrors had to be replaced already. There are crooked light/electrical plug plates. Our garage door has no windows in it but it is supposed to have windows on the top. The shower in the guest bathroom is damaged and cracked. How did these things pass inspection? We still haven't heard when the garage door will be fixed. When should we expect that? It's these small details that have made us skeptical. Attempts to contact KB via telephone have also been difficult. I have tried to call Rich at Home Customer service a couple of times suing 951.445.7596 and he has not returned my call. I also tried to call the customer service number and there is a message that no one is working in the office due to COVID. This is understandable, but are you able to forward calls? We do not believe it should be this difficult to get in touch with someone to address the issues we are finding. In conclusion, initially, we had a great experience purchasing a home from KB but the aftercare is lacking. ... More

Very lousy customer service. The window in the living room was not squared. They say they were going to come and fix it but never showed up. Does not respond to calls and e-mails. Very frustrating.

It was a great experience being first time home owner. We were always well informed about the construction progress and we are happy to select KB home as our first home.

Great people to work with, highly recommend.

We had a great experience with KB homes. Everyone was super friendly and helpful from our sales agent to the builder. We greatly recommend KB for your home purchase.

The building team and the Abel, the superintendent were great, ready to fix any issues. The sales representative Amie was excellent.

Yes we already share it with my friends

Tony was very responsive and helped above and beyond with any issues we had.

The KBHome team of people at our community were so easy to work with throughout the whole process. The team was and continues to be thoroughly and so responsive to our needs.

Very comunícate, They always keep you posted on Friday’s, Respond any questions on time, Very friendly and professional

Overall quality issues is the main concern