KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Sales agent and Superindendant were great
- Robert L.
- Verified Homebuyer
- October 19, 2021
- Las Vegas, NV
Very happy with my Kb home , customer service was great !
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
very friendly and made you feel like family
- Todd S.
- Verified Homebuyer
- October 19, 2021
- San Antonio, TX
while we bought a model home, when we moved in there were a few issues and the team was quick to not only fix every issue. They did another complete walk through the house and made several other notes on minor issues and were quick to fix them all, even though we said it was ok.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - From start to finish it was a great experience.
- Jonathon B.
- Verified Homebuyer
- October 19, 2021
- Fuquay Varina, NC
From start to finish it was a great experience. Bryan our Sales Rep was an absolute rock star.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The contractor Mike was great through the whole process.
- Mykel M.
- Verified Homebuyer
- October 17, 2021
- Mascotte, FL
The contractor Mike was great through the whole process. He answered every question and solved every problem before they came about. Melissa with the mortgage was also fantastic. She helped and answered all our questions.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - It’s a nice area and the closing part was confusing because when
- Cesar T.
- Verified Homebuyer
- October 16, 2021
- Las Vegas, NV
It’s a nice area and the closing part was confusing because when we get our key the person does not know about it they worked hard to get the deadline. Overall it’s okay experience a lot of place to grow. And also hopefully the communication and responsiveness will get better.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 4
KB Home - Builder took care of details that needed to be addressed to deliver
- Elizabetta S.
- Verified Homebuyer
- October 16, 2021
- Houston, TX
Builder took care of details that needed to be addressed to deliver the property on time
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We had an amazing experience purchasing our home through KB!
- Richard H.
- Verified Homebuyer
- October 14, 2021
- Riverside, CA
We had an amazing experience purchasing our home through KB! We are so thankful for our new home and beautiful community we live in!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I really enjoy the new house that I bought.
- Yan X.
- Verified Homebuyer
- October 14, 2021
- Irvine, CA
I really enjoy the new house that I bought.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB gives all around great service!
- Anonymous
- Verified Homebuyer
- October 14, 2021
- Las Vegas, NV
KB gives all around great service!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The communication through the whole process
- Anonymous
- Verified Homebuyer
- October 14, 2021
- Bastrop, TX
I am a first time home buyer and the process was easy. They communicated well at every stage of the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales office
- Joseph H.
- Verified Homebuyer
- October 13, 2021
- Riverside, CA
Great experience with KB home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
How responsive each HB department has been during this experience
- Nichelle W.
- Verified Homebuyer
- October 13, 2021
- Lancaster, CA
I’m a first time homeowner and this is the best experience I could’ve ever imagined.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
KB Home - Missed closing date, large number of outstanding issues after
- Sarah L.
- Verified Homebuyer
- October 13, 2021
- St Johns, FL
Missed closing date, large number of outstanding issues after closing
KB Home responded:
Hi, Sarah, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 3
Great Experience
- Anonymous
- Verified Homebuyer
- October 13, 2021
- Las Vegas, NV
I had a great experience going through the home buying process with KB Homes. I just bought my first home so there were plenty of questions for the entire process. The reps from KB Homes were very informative and helpful. They were their every step of the way in assisting my fiancee and I with the home purchasing process. We really appreciate the lengths they went through to make the process as easy and understandable as possible.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Everything was perfect on on time and I'm happy with my home
- Zaid D.
- Verified Homebuyer
- October 13, 2021
- Hutto, TX
Everything was perfect on on time and I'm happy with my home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Everything went smooth would recommend Kb Homes
- Giselle O.
- Verified Homebuyer
- October 13, 2021
- Valrico, FL
Everything went smooth would recommend Kb Homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Very Good service, thank you!
- Wahida N.
- Verified Homebuyer
- October 13, 2021
- Las Vegas, NV
Very Good service, thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Customer service was very prompt
- Frank N.
- Verified Homebuyer
- October 13, 2021
- Menifee, CA
If there was an issue customer service took care of it no questions asked. This is the kind of service that makes people happy and be stress free. Jody and Rick took care of any issues that came up.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Great teams from sales to closing.
- Juanita C.
- Verified Homebuyer
- October 13, 2021
- Madera, CA
Great teams from sales to closing. My experience was positive and I love my new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We overall had a very good experience with the process, Becky
- Chrisbel D.
- Verified Homebuyer
- October 13, 2021
- Bradenton, FL
We overall had a very good experience with the process, Becky and Rob were absolutely great with regular calls every week for updates and answering all questions and concerns we had.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great staff support
- Bethzaida M.
- Verified Homebuyer
- October 13, 2021
- Victorville, CA
The process went great and they have continued to answer and fix any concerns that I have had.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - From start to finish KB reps were available to address questions
- Shaun J.
- Verified Homebuyer
- October 13, 2021
- Bastrop, TX
From start to finish KB reps were available to address questions and concerns. They checked in regularly with you by sending pictures of the house building process as well as texts and phone calls.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
You build the home of your choice!
- Kimberly A.
- Verified Homebuyer
- October 13, 2021
- Houston, TX
With KB home, you pick your home site, the home you want & EVERYTHING on the inside! So you KNOW you will love your home!
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - They were very helpful with the process.
- Sofia O.
- Verified Homebuyer
- October 13, 2021
- Menifee, CA
They were very helpful with the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great communication with sales, builder/Superintendent and staff.
- Thomas B.
- Verified Homebuyer
- October 13, 2021
- Menifee, CA
Great communication with sales, builder/Superintendent and staff.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
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