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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 9191 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

9191 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

KB Home - Good overall.

  • Dung N.
  • Verified HomeBuyer
  • October 19, 2021
  • Irvine, CA

Good overall. A little slow in response. The standard is low, have to add more options and the option costs are higher than expected.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Customer service was very prompt

  • Frank N.
  • Verified HomeBuyer
  • October 13, 2021
  • Menifee, CA

If there was an issue customer service took care of it no questions asked. This is the kind of service that makes people happy and be stress free. Jody and Rick took care of any issues that came up.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

The people were great

  • David S.
  • Verified HomeBuyer
  • October 05, 2021
  • Hughson, CA

Enjoyed working with all of KBs employees. They were helpful in building our new home.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - Overall the process was great.

  • Audrey R.
  • Verified HomeBuyer
  • September 21, 2021
  • Aurora, CO

Overall the process was great. Our finished home was amazing. I am satisfied I chose KB homes to build our home. One thing I would suggest for future homebuyers is to know your model from the inside/out, to know if anything is missing.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - How the Jonathan one of the Superintendent was helpful and always

  • Helen A.
  • Verified HomeBuyer
  • September 21, 2021
  • Jacksonville, FL

How the Jonathan one of the Superintendent was helpful and always answering our questions. Always their when something needs to get done. How Demetrious is always trying to work with us with how things are and letting us know if things are getting done and else need to get done.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Support for First Time Homebuyer

  • Ryan O.
  • Verified HomeBuyer
  • August 30, 2021
  • Inglewood, CA

Resources available to support the home experience making it less dauting as a first time home buyer.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Help from sales team when construction lagging behind for months.

  • Percy J.
  • Verified HomeBuyer
  • August 17, 2021
  • Kyle, TX

Overall good but construction delayed for months and cannot reach people at higher authority.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - Great experience with builder.

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2021
  • Winchester, CA

Great experience with builder. Other staff within KB (e.g., Mortgage Loan Originator) could have been more attentive and understanding.

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - KB project manager and site superintendent are very responsive

  • Steven K.
  • Verified HomeBuyer
  • August 10, 2021
  • Las Vegas, NV

KB project manager and site superintendent are very responsive and client focus.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Builders and sales staff

  • Raymond M.
  • Verified HomeBuyer
  • August 10, 2021
  • Las Vegas, NV

Both our contractors and sales staff remained in constant contact with updates and progress and delays. It provide peace of mind

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Beautiful floor plan and great price

  • Olawale D.
  • Verified HomeBuyer
  • July 28, 2021
  • Riverside, CA

Beautiful floor plan and great price

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - All involved were just fabulous.

  • Sylvia C.
  • Verified HomeBuyer
  • July 19, 2021
  • Houston, TX

All involved were just fabulous.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - I think KB would do much better on the craftsmanship and the

  • Xicheng Z.
  • Verified HomeBuyer
  • July 18, 2021
  • Irvine, CA

I think KB would do much better on the craftsmanship and the material without the pandemic.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

KB Home - The superintendent was amazing and extremely helpful, every step

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2021
  • Las Vegas, NV

The superintendent was amazing and extremely helpful, every step of the way. I had a few things that needed to be changed, even after moving in to the house, and he continued to help me get through the process and solve the issues. The sales team were very nice and responsive to my questions. The overall process with KB Homes employees was positive. As for the quality of the build, I have been in the house for over a month and have not had a single issue.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Responsiveness to workmanship issues

  • Brad R.
  • Verified HomeBuyer
  • July 13, 2021
  • Loma Linda, CA

Building a home is never perfect. The difference with KB is they will have the vendor return to make corrections to cabinets, paint, plants, etc... We bought everything from KB from fixtures to washer and dryer to air purification system.

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 4

He did a good Job

  • Anthonia U.
  • Verified HomeBuyer
  • July 13, 2021
  • Aurora, CO

It is a smooth and straight forward process

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - Overall great experience with KB Homes.

  • Sharisse M.
  • Verified HomeBuyer
  • July 01, 2021
  • Las Vegas, NV

Overall great experience with KB Homes.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - Great job by the sales department

  • David J.
  • Verified HomeBuyer
  • June 28, 2021
  • St Augustine, FL

Great job by the sales department

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

I had the great experience of response as requested

  • Gina C.
  • Verified HomeBuyer
  • June 22, 2021
  • Kyle, TX

I love my home, it was built on time and I love the fact that I was able to communicate with the contrast needed and my questions were answered.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - For the most part, every single person and department we interacted

  • Al B.
  • Verified HomeBuyer
  • June 22, 2021
  • Manteca, CA

For the most part, every single person and department we interacted with were helpful and fully addressed our needs.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

How quickly the process was.

  • Anonymous
  • Verified HomeBuyer
  • June 22, 2021
  • Boerne, TX

Excellent builder very helpful staff along the entire process!

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Pam and Collin were great.

  • Shane M.
  • Verified HomeBuyer
  • June 18, 2021
  • Lancaster, CA

Pam and Collin were great.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Customer Service

  • Derick F.
  • Verified HomeBuyer
  • June 17, 2021
  • Green Cove Springs, FL

My new home is great now that it's almost complete. The loan process was inefficient in that I continually had to send the same information to 2 different people working on the same thing. The sales team and design studio staff were top notch and very helpful. The construction manager is stretched out across multiple neighborhoods and has hard time keeping control. Therefore my house was incomplete on closing day and made what is supposed to be a great day, a super stressful day. The quality and value of my new home is great,

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 3

KB Home - The home is nice.

  • Anonymous
  • Verified HomeBuyer
  • June 15, 2021
  • Manteca, CA

The home is nice. my only thing that the construction team usually ignores any notes we send to them.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - Job Super Stacey was great!

  • Richard B.
  • Verified HomeBuyer
  • June 15, 2021
  • Jacksonville, FL

Job Super Stacey was great!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5