KB Home Reviews

On time closing

Due to the COIVD-19 pandemic, I've had to wait for contractors to respond to warranty work requested for items that I found wrong. KB Home has been good so far about keeping me up-to-date with my repairs.

Overall I’m really happy with my house. I did notice a week after moving in, the paint on the outside of the French doors was already chipping off. Seems Like they only used one coat. The KB sales rep opened a claim for me when I initially told her, but as of yet, I had not received a call.

It was a great investment

Staff is very friendly. We had a couple of issues with the contract that was not favorable, but other than that, the experience was great. Workers who built the house do leave trash laying around. That is probably the only issue I had throughout this whole process.

Customer services was great, the building process was somewhat frustrating because dates were given of closing and then will be pushed back for months

More front end attention to detail would eliminate the need for so many 'fixes' at close and periodic walkthroughs. Have built 3 homes prior to this one, never had so many 'fixes' at 30 days. Most are just sloppy trades work.

We are very happy with everything about the house. A few things needed to be fixed that are probably part of normally buying a brand new home but they were quick to schedule and come out. The only thing we were unhappy about was the extra carpet padding we bought because the installer cut it too short so you actually feel the wood stair under your feet and they didn’t pound all the nails down so that hurt. Again, In the process of having it fixed though And quick to schedule.

The whole process was very smooth with just the right amount of choices along the way. House was delivered on time (during a pandemic, even) but with a few workmanship issues. Resolving these has been ongoing, not due to delays but apparently from corporate KB interfering with the local office. But so far, we love our new house.

concerned and excellent care

KB completed my house in time

KB home is professional and engaging. Enjoying my brand new home!

Nice and spacious

Paid alot of money and have alot of warranty items that could have and should have been fixed before closing. Closing was a horrible experience. Showed up at 10am for closing only to find out closing was cancelled and it wasn't KB Homes who told me about the cancellation or why. I had to make alot of phone calls that day to get to close. It was something that could have been avoided with a simple phone call on KB Homes part instead I had to make numerous calls to push the process thru. Double check your process the day prior to avoid any surprises. They won't call you!

Hello, Just wanted to say how much we love and appreciate our home. It’s everything we have dreamed of and more. There’s a few call outs that I have. 1st being our plumbing had multiple issues the first month when we moved in. We had a blockage in the pipes which created 2 leaks. Thankfully it was fixed with no charge. 2nd we had issues with our sliding door. Thank fully it was replaced but the fact that we had a new home we figured those issues shouldn’t occur since the home and materials are brand new. 3rd : The wood under our island has come OFF!!! We love to maintain and clean our home Atleast 2-3 times a week and we noticed with sweeping and mopping our kitchen floor the wood underneath our island was poorly installed and yet to be fixed since it has happened before our 30 day mark. Overall I appreciate everything but I believe it’s in my nature to make sure I give an honest review so the next customer doesn’t have any issues. ... More

KB Homes has been very quick to respond and help with any issues.

Very pleased and happy. Even after closing Jeremy still in contact and promptly answer all my questions. Love my home!

we have to check that everything is leveled up on the backyard otherwise you can have a very unsettled grass

Sales department needs more training. We were told a lot of incorrect information. And they never followed up with concerns or communicate with the rest of the team in order to address those concerns properly. Sloppy worksmanship(mainly with paint job of exterior and interior) although our superintend was very nice. Several issues already only two months after closing. We were told there would be 10 day and 1 month check ins/follow up with customer service but we got neither. The only thing we are satisfied with was the design studio experience and consultant.

I know these are cookie cutter homes that are thrown together in less than a few months and I understand things won't be perfect but for the price I paid for the house I would argue the craftsmanship should've been better. Other than that I'm happy to be an homeowner!

I love my new house! I do not like my front yard, it's 3/4 bark instead of grass... very disappointing

Work is very sloppy. Do not hear back from employees

Be careful when purchasing in this community. Many of our issues that were blue taped before closing went ignored and are still getting “fixed” 3+ months later. Lack of communication from building manager and lack of quality control. This is not our first home, nor our first KB Home, but the quality and craftsmanship has gone down. Disappointed for sure.

The house itself is beautiful and located in a great area. The quality of workmanship is decent, though the contractors sometimes leave much to be desired. Overall, we are grateful for the finished product and have enjoyed living here. However, after some time, we've noticed that certain shortcuts were taken during construction. It's important to be aware that while you'll get good value for your money, the building process tends to move quickly, and some corners may be cut by the builders.

The sales staff and design team were extremely friendly and knowledgeable. Unfortunately, KB Home management were a disappointment. We put our deposit down and paid for upgrades but had to 8 months before they started construction. The management team kept pointing fingers at others without ever keeping the buyers informed.