KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Wonderful Experience
- Amanda C.
- Verified Homebuyer
- September 02, 2021
- Perris, CA
From the day we reserved our lot to now (a month after moving into our new home), KB staff have been communicative, caring, and responsive. Thank you for a wonderful home-building experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - From day 1 everybody from KB has been helpful and accomodating.
- Maria T.
- Verified Homebuyer
- September 02, 2021
- Las Vegas, NV
From day 1 everybody from KB has been helpful and accomodating. Happy to be part of the KB family
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Steve is awesome
- Majeed M.
- Verified Homebuyer
- September 01, 2021
- Valrico, FL
Love the house. Steve, the construction manager, has been the best part of it all.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The overall experience was great, there where however typical
- Anonymous
- Verified Homebuyer
- September 01, 2021
- Houston, TX
The overall experience was great, there where however typical type items that came up during the building process that more communication could have helped.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Thank you!
- Rigoberto B.
- Verified Homebuyer
- September 01, 2021
- Leander, TX
The sales rep (justin), Construction Super (Hunter), and Greg were always super prompt in resolving any issues we would bring up.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - It was great working with the KB team.
- Sandy C.
- Verified Homebuyer
- September 01, 2021
- Houston, TX
It was great working with the KB team.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB homes offer considerably larger backyards than other new developments.
- Kim N.
- Verified Homebuyer
- September 01, 2021
- Fresno, CA
KB homes offer considerably larger backyards than other new developments.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I had a great experience with Gilbert in sales and Lindsey at
- Tim S.
- Verified Homebuyer
- August 31, 2021
- Las Vegas, NV
I had a great experience with Gilbert in sales and Lindsey at the studio design center
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Very poor work and show room experience sucked.
- Jessica H.
- Verified Homebuyer
- August 31, 2021
- Jarrell, TX
Very poor work and show room experience sucked. Been lied too twice, rude manager
KB Home responded:
Hi, Jessica, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Outstanding customer service.
- Leslie B.
- Verified Homebuyer
- August 31, 2021
- Winter Haven, FL
Working with Debbie and Edwin has been a great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Was a first-time Great Homebuying experience.
- Daniel Q.
- Verified Homebuyer
- August 31, 2021
- San Antonio, TX
Was a first-time Great Homebuying experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB homes has been really helpful
- Bryant A.
- Verified Homebuyer
- August 31, 2021
- Lancaster, CA
KB homes has been really helpful
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
KB Home - It was a good experience.
- Bruce C.
- Verified Homebuyer
- August 31, 2021
- Fort Worth, TX
It was a good experience. Could have been better.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - KB Homes backs their promises with prompt and high quality customer
- Ian M.
- Verified Homebuyer
- August 31, 2021
- Fresno, CA
KB Homes backs their promises with prompt and high quality customer service.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Awesome Team.
- Kyle H.
- Verified Homebuyer
- August 31, 2021
- Las Vegas, NV
Awesome Team. From Sales, Design, and construction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Green Energy Efficiency Builder
- Michael W.
- Verified Homebuyer
- August 31, 2021
- Youngsville, NC
Achieved a 57 score on my build.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I love my new house!
- Tony D.
- Verified Homebuyer
- August 31, 2021
- Rocklin, CA
I love my new house! The workmanship was good, and I really like the design and modern features.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Best experience ever!
- Leonel C.
- Verified Homebuyer
- August 31, 2021
- Manor, TX
Best experience ever! Awesome working with Severo Hernandez and Jason Battles.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Very nice stress free process
- Perry C.
- Verified Homebuyer
- August 31, 2021
- Las Vegas, NV
Very nice stress free process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Easy process from start to finish.
- Charles P.
- Verified Homebuyer
- August 31, 2021
- Las Vegas, NV
Easy process from start to finish.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Superintendant was amazing but the overall experience was mediocre
- Bailey H.
- Verified Homebuyer
- August 31, 2021
- Redlands, CA
Superintendant was amazing but the overall experience was mediocre due to the office people
KB Home responded:
Hello, Bailey, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Enjoy your home. --Brian
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - It was great and helpful
- Mong T.
- Verified Homebuyer
- August 31, 2021
- San Antonio, TX
It was great and helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Sara's (sales) help was tremendous with the whole process of
- Anonymous
- Verified Homebuyer
- August 31, 2021
- Menifee, CA
Sara's (sales) help was tremendous with the whole process of buying our first home with KB. Quality home built with good hardworking people like Robert and Tom.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great personal engagement and customer service was second to none.
- Michael C.
- Verified Homebuyer
- August 31, 2021
- SAN ANTONIO, TX
The home builder was very cordial and approachable at every turn. Dalton was very interactive and communicative throughout the whole homebuilding process. My family and I don't believe it could have been done any better. Thank you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The entire process from dirt lot to finished hone was amazing.
- Juan S.
- Verified Homebuyer
- August 31, 2021
- Lancaster, CA
KB Home is trustworthy and reliable. They make the new home buying experience exciting and worry free. Everything is explained in detail and all of our questions and concerns were fully answered. Moving into our brand new home was a once in a lifetime experience. We are so thankful KB Home built us our dream home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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