KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Kbhs loans the best choice
- Isabel P.
- Verified Homebuyer
- August 13, 2021
- Converse, TX
Excellent attention from the loan officer and the VP throughout the process solving doubts and looking for the as if, unfortunately, a great area of opportunity with the seller, construction and customer service, will improve.
Total Score 4
Quality 3
Trustworthiness 1
Responsiveness 1
KB Home - Everyone was heplful and patient even through Covid and supply
- Ernest T.
- Verified Homebuyer
- August 12, 2021
- San Antonio, TX
Everyone was heplful and patient even through Covid and supply shortages. God-bless
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great customer experience with the buying and building process.
- Anonymous
- Verified Homebuyer
- August 12, 2021
- Las Vegas, NV
Great customer experience with the buying and building process.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Sales Person
- Pankaj J.
- Verified Homebuyer
- August 12, 2021
- Frisco, TX
This was my first home buying experience and i cant thank enough KB home on making this a memorable journey. Specially Larry Master is a amazing person to work with over the last 10 months.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Extremely happy with KB from beginning to close date has been
- Dale B.
- Verified Homebuyer
- August 11, 2021
- Brighton, CO
Extremely happy with KB from beginning to close date has been a great ride!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The builder kept us informed as to progress in the building of our new home. Whenever we needed any information, or they required information from us they were easy to contact, and answers were spot on. The home we purchased is so beautiful, we love it.
- Ralph P.
- Verified Homebuyer
- August 11, 2021
- Madera, CA
The builder has assembled a very proficient group of employees. The sales office was so helpful and patient with us. My wife and I are not computer smart, but we got through the whole procedure and are now in our lovely home. Thank You KB and thank you all employees of KB for making this a wonderful experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Everything turned out extremely great
- Michael C.
- Verified Homebuyer
- August 11, 2021
- Katy, TX
Everything turned out extremely great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Very good experience, very satisfied
- Lyudmila Z.
- Verified Homebuyer
- August 11, 2021
- Citrus Heights, CA
Very good experience, very satisfied
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Victor A.
- Verified Homebuyer
- August 11, 2021
- Leander, TX
Over all a great buying experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Customer service & integration
- Rhonda F.
- Verified Homebuyer
- August 11, 2021
- Loveland, CO
I was nervous to work with a "big builder" but the KB Home team in Loveland was fantastic to work with. They were very personable, professional & informative. They engaged with me at every part of the process. I was confident my home was built with quality in mind. Thank You KB!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Excellent deal , good location and confortable home !
- Alberto E.
- Verified Homebuyer
- August 11, 2021
- San Antonio, TX
Excellent deal , good location and confortable home !!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The process from purchase to final moved in was great .
- Nancy C.
- Verified Homebuyer
- August 11, 2021
- Novato, CA
The process from purchase to final moved in was great ..helped by entire builders team. My most impressive experiences is.. even under the circumstances, repair works done promptly and timely manner and followed up for status of satisfaction for each issues. Thank you to all and stay safe and be well~
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Very slow to react to any issues with our new home.
- Todd M.
- Verified Homebuyer
- August 11, 2021
- Parker, CO
Very slow to react to any issues with our new home.
KB Home responded:
Hello, Todd, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – James
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 1
Love KB homes !
- Sunny S.
- Verified Homebuyer
- August 10, 2021
- Anaheim, CA
Robert was really great to work with and very responsive with getting things fixed, pleasure to work with him.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very happy
- Robert F.
- Verified Homebuyer
- August 10, 2021
- Las Vegas, NV
Great personalized service, from Kimara in the sales office to Steve and everyone else including Jacob for the conclusion of the move-in process and great follow ups
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - This was a great experience.
- Jacobo R.
- Verified Homebuyer
- August 10, 2021
- Manor, TX
This was a great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Overall a good community and surroundings.
- Muhammad A.
- Verified Homebuyer
- August 10, 2021
- Katy, TX
Overall a good community and surroundings. Location wise awsome with approaches.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Great experience with builder.
- Anonymous
- Verified Homebuyer
- August 10, 2021
- Winchester, CA
Great experience with builder. Other staff within KB (e.g., Mortgage Loan Originator) could have been more attentive and understanding.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
KB Home - KB home has balance of $500 with me for 60 days Early Money and
- Jose A.
- Verified Homebuyer
- August 10, 2021
- San Antonio, TX
KB home has balance of $500 with me for 60 days Early Money and No return. Why??? Any body not know. The customer service never give solution. The vender same way.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 2
Friendly experience.
- Alex K.
- Verified Homebuyer
- August 10, 2021
- Las Vegas, NV
Very kindly explain about house..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - All issues to date have been resolved or are scheduled to be,
- Michael W.
- Verified Homebuyer
- August 10, 2021
- New Braunfels, TX
All issues to date have been resolved or are scheduled to be, within a timely manner.
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 5
Everyone play there part and keep you upto date on what's going on through the process.
- Anonymous
- Verified Homebuyer
- August 10, 2021
- Saint Cloud, FL
My experience was great and I would encourage anyone to go through KB Homes, the staff is amazing to work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB Homes makes you feel at ease with the process of buying a
- Anonymous
- Verified Homebuyer
- August 10, 2021
- Clermont, FL
KB Homes makes you feel at ease with the process of buying a house by always keeping you informed of the entire progression of the house and the finance.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We lived out of state when we purchased and built our home.
- John M.
- Verified Homebuyer
- August 10, 2021
- Davenport, FL
We lived out of state when we purchased and built our home. The process was surprisingly easy and problem free. We appreciated the weekly updates from Ray, Jacquelyn and Rita. In the end KB delivered a beautiful home to us
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
High Standards
- Michael A.
- Verified Homebuyer
- August 10, 2021
- Las Vegas, NV
This company has a high emphasis on standards. There were numerous inspections that KB Homes accomplishes on top of the city or state requirements. Independent inspectors come through to inspect for quality control periodically throughout the building process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
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Floorplan Name:
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