KB Home Reviews

Sales Process was amazing! Kimberly was so helpful and was always around for each step of our hole being built. The builders side of the experience was not the best. After we moved in we started to notice paint chipping outside of the home. The base boards aren’t straight. We felt a little rushed on our final walk, where it felt like we didn’t get to look closely at our home before closing and the builders would mention they would be around to assist if needed. Parts of our grass is still dried out and has been since the grass was laid. The fence is not stable and still has a few uneven openings on the fence line. ... More

Over all, I would recommend KB builder to everyone.

It was good and had no issues.

Home, overall, is great. Sales people and Superintendents are responsive to issues that need to be address. During the walk-thru process, many things were pointed out as "needs to be corrected" and they didn't get fixed, so we continue to point them out, which is frustrating

KB homes is a great place to buy your dream house. I really love my new house. Just wish I had prior experience buying a house so I could get certain things inplace on the house before I moved it.

House is nice and energy efficient, but material used is below par. All interior doors needs re-adjustment. Overall, newer house is not built like how they used to.

Buying experience was great. Winnie and Jeff were very responsive and great to work with. Once I moved in, the response was less immediate. I either have had to fix the small concerns myself or continue to wait for them to be fixed. Although I have had a few hiccups, I would say overall it was a great experience.

Kari, my sales person was great. Everyone was great before closing. But it seems once you close, PM's disappear and don't respond. I have had major issues with doors and paint in my house, it keeps happening and it is very frustrating. The PM, Paul and Shelby in customer claims have been good to work with, but I need this issue to be corrected so that it doesn't happen anymore.

I am VERY happy with the house overall. It is a dream for me, and I love the design, energy efficiency, and open space. It's in a great area. Aside from the insane unpredictability of when the house would be ready (COVID was very hard to work around), the one headache has been all the cosmetic fixes since moving in. You can tell that the work was rushed and attention to detail was not the priority. I could point you to every corner of the house where lines are not straight, paint was done too quickly, marks / chips everywhere, etc. The only time I felt heard in all this was when a KB customer service rep came to visit the house, and she could see all the the areas of improvement. She assured me that all the vendors would take care of this without me having to look over their shoulders, but that's precisely what I've had to do. I have to field dozens of calls from different vendors for very specific areas of the house (different people for painting, floors, counters, cabinets, AC, security, etc. etc. etc.). And each time someone shows up, I have to point out extremely specific paint splatters, chips, etc...I cannot rely on anyone to actually assess the area and be proactive about addressing every tiny detail. Living alone with a full time job, it's extremely difficult for me to find the time to, essentially...babysit every vendor / contractor who comes through the door. I wish that the KB rep who visited me would take the reins and coordinate every single person and oversee that the cosmetic fixes are top notch. Instead of me having to follow up every other day on things. It's exhausting. ... More

What an adventure getting into our new home. There were a few bumps but we manage to get through it. Just wish we could of locked in our interest rate sooner. Sebrina and Nora were great to work with. Sebrina sent picture updates as things were getting done. Nora, resolved every lending issue and communicated with us often. Looking at our home from the outside was everything we expected. But during our walkthrough there were many flaws I noticed and some after getting settled in. With the time KB took to build our home these issues should have been seen and fixed. We've reached out to KB warranty the issues will be looked and hopefully resolve. Overall KB Home Marshall Estates offered the big lot size we looked for and peaceful neighborhood. ... More

I used KBHS loan services and it is hard to reach out to them. Emails may take days to get a response. It is not easy to reach your loan agent by phone too. Design Studio was ok. Studio employees need more training. I was not able to get certaion answers for some questions I had. there is not enough information for employees to reference for each floor plan's design options changes. HomePro studio appointment was not good. Their consultants don't know what they are selling. They failed to provide some key points about the packages you are puchasing. Get ready for suprises. The built process was good at the beginning. It was fast, and their construction engineer was responsive most of the time. Things got slower at the end. We had to remind every issue multiple times, It was like 1 person responsible from the whole community. We closed a while ago and still trying to get some of the work done that we have spoken months and months ago. The paint job is not the best. Below 3 stars over 5. No attention to detail. Looks like rushed. The room doors are cheap quality. Same as kitchen cabinets. I feel like the standard cabinets in the design studio were different than the ones we have. Both Sales Agents were nice. But Ian gets an extra point for his kindness. This is a nice community but I wish there would be a pool. ... More

We wish we could give 5 stars across the board, but in good conscience, we can not. So many minor flaws because the build process was rushed to meet a deadline. We sure reported at 10 and 30 days still aren’t resolved. Sloppy craftsmanship on concrete work, with un-smooth areas, chunks missing, materials sticking up and out of concrete. Walls have so many areas paint is missing, scrapes from tools to apply texture, Covid moneyed areas larger than 10” missed. Grout slipped all over floorboards in every single room. Caulking forgotten on bathroom mirrors. Most doors would not latch shut. Sloppy stucco work on the front of the house. Chipped tiles. Cracked grout. Sloppy grout work at particularly at corners and edges where tiles weren’t cut correctly and excess grout was put in to hide money stakes; leaving thicker grout lines next to neighboring lines. We love our home and the design options we chose, but wish someone would have explained consequences of not choosing certain things, and that didn’t happen. We just wish the follow through with minor problems would’ve been taken care of, instead we are feeling ignored because everyone is busy at the new development areas. The only saving grace for our build experience is that Robert and Thomas have been very kind, honest, and understanding about any questions and/or complaints. ... More

The buying process and completion date was great except for some miner flaws of workmanship and upgrade option issues but has been fixed and now satisfied. Thank you!

I understand COVID delayed building materials etc. I was good with waiting 9 months. Then every month past the 9 was excuses as to why my home wasn’t finished. I told them I was pulling out of the contract because the new home building excitement was gone. I’ve been in my home now 2 months and there is still stuff we are waiting on and things they didn’t complete before moving in (minor to them major to us) Love the home but just not a good experience

Overall my home buying experience was pleasant. However I have closed on my home over a month ago and construction is still not completed. I am waiting on cabinets, painting and bathroom countertops to be completed. The warranty department has been very helpful l, however I should have been notified by construction not to expect my home 100% completed at closing

Sales representative was very helpful and knowledgeable about the process and keeping homeowner up to date. Construction manager did a good job in returning phone call and update next steps in construction process. Overall skill levels of builders are questionable, it seems like construction workers do care about the quality of their work. Must jobs where never completed to the satisfaction of completion.

It has been a good experience.

It looks like they rushed, when building (Trades). Overall nice home location. Great staff. From sales to on site workers.

Overall a good experience just felt some things was rushed and not fully finished correctly and when you have the 10 days and find your issues they should make it a priority to get them corrected

The issues I have had have all been post move in. The sales and construction process were great. Lee and Byron were always quick to respond. Since move in the customer service has been very difficult to get any responses from.

The house is good except few finishing touches. Such as no weed barrier under the mulch in the front yard. I suggest future home buyers should do a good walk through,

We have a great experience and also the loan officer is great

The sales office and the studio office were great but the process after that not good at ALL, we still have lots of issues with the construction and materials. The finishing touches are still not good lots of mistakes not to count how many still not fix very disappointing this second time

Overall, we are happy with our home but we have had a difficult time getting paint for touchups. We went to Sherwin Williams where the paint contractor gets his paint but were told that it’s only available in a 5 gallon can. We tried getting some from the paint contractor but he never showed up as promised.

I have had great experience with the sales staff. No complaints there. Quality of service by design studio staff and Quality of craftsmanship by all trades need improvement. There were many repairs that took long time to be addressed and still one issue that has not been addressed. This issue isn’t primarily with KB home but with Sub contractors and KBHOMES not having control over sub contractors it hires.