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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11566 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11566 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - very good purchase and excellent experience!

  • Jorge D.
  • Verified HomeBuyer
  • June 10, 2021
  • Houston, TX

very good purchase and excellent experience!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The entire process went smoothly, from the initial purchase to

  • Carolyn R.
  • Verified HomeBuyer
  • June 10, 2021
  • North Las Vegas, NV

The entire process went smoothly, from the initial purchase to the final move- in. The entire team went above and beyond!!! I highly recommend KB Home!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer service

  • Amanda K.
  • Verified HomeBuyer
  • June 10, 2021
  • Lakeland, FL

George and Isabeau have been great since day one of purchasing this home. They go above and beyond what's asked of them, and just overall great folks. This company is lucky to have great associates like them!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Initially Warm and Friendly but actually Contract and Sales Driven

  • Anonymous
  • Verified HomeBuyer
  • June 10, 2021
  • Las Vegas, NV

Homebuyers should keep in mind that they are not just buying but building the home of their dreams. As much as there is a Purchase Agreement, homebuyers should be more aware and should have a full understanding of what the terms truly are. There are provisions based on a timeline. However, if you are not 100% decided nor are you 100% satisfied with the product, you do not need to accept or agree with anything.

Total Score 3


Quality 5

Trustworthiness 2

Responsiveness 2

Sales / Builder

  • Nancy K.
  • Verified HomeBuyer
  • June 09, 2021
  • Hudson, FL

Angie and Tony were absolutely wonderful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing easy

  • Jason W.
  • Verified HomeBuyer
  • June 09, 2021
  • Jarrell, TX

Even though at times it was stressful KB really stepped up to help I'm glad we're here the entire community from the people that build the house to the people that signed the title and the office with are all wonderful also Steven is amazing so is Stephanie and the lonest apartment and Brayden and Rocky everyone we have met so far is amazing and go way above and beyond

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Chase was a fabulous sales rep.

  • Marilyn M.
  • Verified HomeBuyer
  • June 09, 2021
  • North Las Vegas, NV

Chase was a fabulous sales rep. He answered texts and phone calls immediately. The loan team was also great, but the loan process is way too complex and redundant. Any issues spotted during the walk through and after move in were addresses immediately.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very pleasant home buying experience.

  • Roland O.
  • Verified HomeBuyer
  • June 09, 2021
  • Las Vegas, NV

Very pleasant home buying experience. We found a home that fit our needs in a location we desired. KB staff were very professional and helpful with entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The ability to customize options.

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2021
  • San Antonio, TX

Quadruple check your brick when it gets delivered, colors do not match studio. Double check all electrical. We had a plug that wasn’t even wired. Double check with your local paint store for the paint first. Our whole house is painted with paint they do not produce anymore. Therefore to fix a scratch. I have to paint the whole wall. Color can be matched. But paints are vastly different. Takes longer than they say it’ll take. Just add a few months. If they say June. Expect august/September. We were pushed back 3 months from our original date.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

KB Home - Everyone was extremely Helpful especially during a pandemic

  • Charles G.
  • Verified HomeBuyer
  • June 09, 2021
  • Magnolia, TX

Everyone was extremely Helpful especially during a pandemic Richard Sellar was are sales Representative He went above and beyond also Mark Elliott cannot give enough Thanks

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - One think no good for dishwasher no body comes to fix

  • Thanh L.
  • Verified HomeBuyer
  • June 09, 2021
  • Houston, TX

One think no good for dishwasher no body comes to fix

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Everyone I dealt with during the entire process was friendly,

  • Gino W.
  • Verified HomeBuyer
  • June 09, 2021
  • Las Vegas, NV

Everyone I dealt with during the entire process was friendly, professional, and competent. Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything looks pretty good but some things seemed rushed.

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2021
  • Uhland, TX

Everything looks pretty good but some things seemed rushed. But overall great experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Sales rep is very transparent.

  • Alvin M.
  • Verified HomeBuyer
  • June 09, 2021
  • Santa Clarita, CA

Sales rep is very transparent. Building team is very attentive.

Total Score 3


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Builder does not response in a timely manner to fix issues.

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2021
  • Patterson, CA

Builder does not response in a timely manner to fix issues. Have been in my new house for a little over a month and had issues with lights falling, sink not working, water heater leaking.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - The sales staff at KB Home are exceptional.

  • Dexter T.
  • Verified HomeBuyer
  • June 08, 2021
  • Frisco, TX

The sales staff at KB Home are exceptional. Our sales rep Juli and construction manager Brent were truly fantastic throughout the home buying process, providing regular and timely updates with much appreciated transparency.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We love our home!

  • Perla R.
  • Verified HomeBuyer
  • June 08, 2021
  • Porter, TX

We love our home! Everything about it is amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The fact that because of the design studio I feel that this house was designed exclusively for me.

  • Felicia C.
  • Verified HomeBuyer
  • June 08, 2021
  • Victorville, CA

Although, I felt that it took forever for the home to get completed, when I moved in, I felt that it was right on time. I am still experiencing the home buying experiencing with the behind the scene work. They are still making things happen for me with various vendors and the overall quality of their customer service. Pretty much my home buying experience didn't end when I got my keys. I really appreciate everyone from Sales to the Loan Officers to the Builders to the Customer Service Representatives right on down to the Superintendent. It all came together perfectly to mold and shape ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - KB staff was very helpful.

  • Alvaro M.
  • Verified HomeBuyer
  • June 08, 2021
  • Fontana, CA

KB staff was very helpful. They were very communicative throughout the process of purchasing our first home. They guided us through the process and they were always available to answer our questions and concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Service

  • Alberto M.
  • Verified HomeBuyer
  • June 08, 2021
  • North Las Vegas, NV

Just moved in to our new home in April 2021. So far everything has been great from the sales person to the customer service for any warranty issues. Highly recommended..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Brookwood

  • Jamila O.
  • Verified HomeBuyer
  • June 08, 2021
  • Porter, TX

John and Chase were very easy to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience with entire kB homes team.

  • Karampal S.
  • Verified HomeBuyer
  • June 08, 2021
  • Elk Grove, CA

Great experience with entire kB homes team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Flooring Problem

  • Edmond T.
  • Verified HomeBuyer
  • June 08, 2021
  • North Las Vegas, NV

The floor left at the Largest model (1860)was dismally insufficient for a new home. Reguardless of your As is !! Model hone Purchase Policy...an attempt by myself and your Builder was made to attempt to fix the situation....after a professional cleaning and resealing the floor looked good for about 2days once completely dry it returned to it lack luster shine and powdery look. In closing we spent 8k to put a vinyl floor on the bottom half of this home...totally Disappointed...in what we got for 304k...

KB Home responded:
Hi Edmond, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding these and any additional concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 2


Quality 5

Trustworthiness 2

Responsiveness 5

Great communication with the home building process.

  • Chad B.
  • Verified HomeBuyer
  • June 08, 2021
  • Thornton, CO

Our home building experience with KB was a great adventure. The building process was really enjoyable to watch and be apart of. My family and I love our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Decent home.

  • Jonathan C.
  • Verified HomeBuyer
  • June 08, 2021
  • Katy, TX

Decent home. Seems like hires crews rather finish work quickly than provide quality work.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3