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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11566 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11566 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Josh/Darren were a great help throughout the whole process .

  • Brett S.
  • Verified HomeBuyer
  • June 08, 2021
  • Boerne, TX

Josh/Darren were a great help throughout the whole process . First time home buyer and super happy with our new home. Thanks guys

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The service was excellent!

  • Marcos C.
  • Verified HomeBuyer
  • June 08, 2021
  • Santa Paula, CA

The service was excellent! Great experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Tiresome process with great results.

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2021
  • San Antonio, TX

Tiresome process with great results.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - You get what you pay for.

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2021
  • Hutto, TX

You get what you pay for.

Total Score 5


Quality 1

Trustworthiness 3

Responsiveness 3

Quality and professionalism

  • Keyla R.
  • Verified HomeBuyer
  • June 08, 2021
  • Winchester, CA

The moment I wanted into the model home they I selected, I knew this was the house I was looking for. Everything about the structure was just beautiful and the friendliness the sales person convinced me that this was the house I wanted to buy. Everyone else that was involved left me a great satisfaction that I knew I was buying the right house with the right company. This is my first KB home and so far I have no regrets. Love my home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing home. We're happy!

  • Mureed Z.
  • Verified HomeBuyer
  • June 08, 2021
  • Harbor City, CA

Amazing experience all the way up until fixing minor issues after closing. If they can manage to get in gear in that area, the entire experience would be superb. Excellent quality and workmanship. The sales agent, Paxton, was stellar!

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 1

Reliable and very knowledgeable Customer Service since I built from out of state

  • Ebonny F.
  • Verified HomeBuyer
  • June 08, 2021
  • Parrish, FL

We are moving in 3 weeks and we are super excited! The community is stunning and the price was so affordable we couldn’t resist the idea of purchasing our first home with KB Homes… thank you so much JV for everything you did to make this first experience so wonderful and unforgettable!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Our construction superintendent Cole was very responsive, professional

  • Rebecca A.
  • Verified HomeBuyer
  • June 07, 2021
  • San Antonio, TX

Our construction superintendent Cole was very responsive, professional and continuously went above and beyond to address our concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - In general, the experience with you has been relatively regular.

  • Salvador Q.
  • Verified HomeBuyer
  • June 07, 2021
  • San Antonio, TX

In general, the experience with you has been relatively regular. I think it could improve if you pay more attention to the reports that are made to the construction personnel, since they do not resolve the damage reported in a suitable time. The quality control of the people who make the house is bad since they have to do the same repair more than twice. There is no website where I can make my damage report and I only depend on the construction superintendent answering my call and scheduling my repair within two three weeks.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

The Staff at site.

  • Nancy D.
  • Verified HomeBuyer
  • June 06, 2021
  • Castle Pines, CO

Great communication with buyer!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - From the Broker, Design Studio Coordinator to the Construction

  • Horace M.
  • Verified HomeBuyer
  • June 04, 2021
  • Santa Clarita, CA

From the Broker, Design Studio Coordinator to the Construction Foreman it was educational and enjoyable to watch and participate in the creation of my home. I enjoyed every step of the experience and besides the adrenaline rush it was stress free from beginning to end.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Reputation & Understanding

  • Robin O.
  • Verified HomeBuyer
  • June 04, 2021
  • Kissimmee, FL

It's a long process but Adrian & John, along with Tyler & Tom were there & able to answer our questions the whole time. Adrian & John are still involved even after settlement. If we find an issue within the home John's able to correct any problems within a timely manner. We would & have recommend KB to others. KB is a Great Choice!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

(MANCHESTER PEAK) JASON AND OTHER JASON ARE PHENOMENAL HUMAN BEINGS

  • Marichu B.
  • Verified HomeBuyer
  • June 04, 2021
  • Las Vegas, NV

(homeowner's son) I ignorantly parked near a new house that was being painted on and since this community is in a windy area, I got some over spray paint on my vehicle. Luckily I got in contact with Jason and Jason who overlook the community. once they saw what had happened they immediately wanted to help and FULLY refunded me for my overspray job! I literally didn't have to do anything and they took care of me more than anyone ever could have. 10,000 / 5 stars.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sherry is awesome and easy to deal with.

  • Cynthia D.
  • Verified HomeBuyer
  • June 03, 2021
  • Las Vegas, NV

Sherry response to my email even on her day off.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My experience with KB has been good.

  • Anonymous
  • Verified HomeBuyer
  • June 03, 2021
  • Aurora, CO

My experience with KB has been good.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

its very good and great experience

  • Chittibabu D.
  • Verified HomeBuyer
  • June 02, 2021
  • Austin, TX

KB Studio Staff , Sales team , Construction Manager and Customer care team very good explained very well, I am able to choose what i want to for new home and its very experience, special thanks Jennifer, Traver, Scott and Zack

KB Home responded:
Hello Chittibabu, thank you for the kind words. If you ever have any questions, please feel free to email CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. -Brian

Total Score 1


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Home buying process was highly satisfied throughout.

  • John J.
  • Verified HomeBuyer
  • June 02, 2021
  • North Las Vegas, NV

Home buying process was highly satisfied throughout. Communication with sales, financing, upgrades, and construction was on point. The KB Home team really ensured every step exceeded my expectations.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - All in all pleased with our home.

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2021
  • Winchester, CA

All in all pleased with our home. We did have some issues come up, but that’s the case with any house. They have been good to respond when we send a request.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

quality of work

  • Ferdinand C.
  • Verified HomeBuyer
  • June 02, 2021
  • Las Vegas, NV

from the beginning of homebuying process to the finish(closing), kb made it easier especially for first time homebuyer like me. each department responsible for each processes took care of us, no questions were left unanswered and they check up on us every week to see where we at or if we have any concerns. even after closing, they will still connect with us for follow up and etc. never felt left out or anything bad at all. will recommend to others

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I had some issues with the painters' work, along with a couple

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2021
  • Bastrop, TX

I had some issues with the painters' work, along with a couple other issues, but I love my home, and the warranty people have been great working with me.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

My Loan Officer

  • Ellen H.
  • Verified HomeBuyer
  • June 02, 2021
  • Katy, TX

He was very good with getting the deal done reassuring me not to worry. Just be able to contact Doug and he kept me update with my closing date as well as Luis who was my loan officer. Dexter at the Design Center was one of a kind, helping me put together my colors and he made me feel like family. I love buying from KB and would tell everyone let KB make you feel rite at home. Thanks KB for all of your hard work, I love my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Professional and responsive during the process

  • Howard S.
  • Verified HomeBuyer
  • June 02, 2021
  • Castle Pines, CO

Professional and responsive during the process

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - - Great customer service by Rey.

  • REBECCA R.
  • Verified HomeBuyer
  • June 01, 2021
  • Converse, TX

- Great customer service by Rey. - Low quality & attention to detail / finishes. - A/C has broken down 5 times within a month span.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

KB Home - WE HAD A GREAT EXPERIENCES WITH KB SALES TEAM AND KB CUSTOMER

  • Savoeun P.
  • Verified HomeBuyer
  • June 01, 2021
  • Stockton, CA

WE HAD A GREAT EXPERIENCES WITH KB SALES TEAM AND KB CUSTOMER SERVICES REPRESENTATIVE. WE HIGHLY RECOMMEND KB HOMES.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Construction team

  • Tyson L.
  • Verified HomeBuyer
  • June 01, 2021
  • Perris, CA

Mick and the construction team have been absolutely awesome since we have moved in. They have been quick to respond to the mint issues l/request we have made. Even aspects that are not within their original job description have been addressed through communication or action.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5