KB Home Reviews

Home shopping is a long process, but once you find a place and are committed to a home, and then watch it be build up from the ground up, it’s an amazing feeling knowing you and yours will have a place call HOME, but issues do arise when you move in into a new home, you start to notice appliances are not what you expected, minor paint issues, I now somethings got over looked but once you create a list and got a hold of those in charge of making corrections, that’s the part I dislike…it’s been 2 months and some of my concerns HAVE NOT been met…

The design studio sessions were of great importance and help.

Deb in sales was great!

Overall the process was a good experience but the communication from our superintendent was not very good. Felt like we were in the dark most of the time. We had to ask questions and initiate all communication.

Good price, bad workmanship & materials

The walk throughs were a bit rushed, and didnt give us the time to fully walk through the home to point out touch ups and or defects. Also noticed alot of the neighborhood has built in sprinkler systems and this was never an option for my fiancé and i .

Overall everything is ok, but my main concern is the backyard right side of wall it’s too low compared to all other walls on my neighbors.

Kb homes warranty is great. The only issue are the 3rd party companies they use to fix problems can take awhile to get done. Marco electric didnt show up twice when scheduled.

Thanks Thanks Thanks Thanks Thanks

If they would finish right the first time and not have to come back to fix things ,our experience would have been great .

The customer service isn't that great.

They installed defective faucet in my both bathroom, it has slow dripping water underneath my sink they did fix more then 6 times still have been the same issue.

Attention to Detail was not very good at all! Response time to issues that were supposed to be addressed before move in were not completed and had to constantly call and get the same run around.

Overall I cannot complain, my home is beautiful and in a beautiful neighborhood. Pros: beautiful home, beautiful neighborhood, nice price and great location Cons: During the process was promised weekly updates from Frank in the beginning. Communication with him was very difficult and far from weekly. After the build there has been several issues that need to be fixed my weeks have been filled with appointments and people come to do the same thing or put a bandaid on an issue. Example, all doors in my home need to be replaced and someone has come to take pictures 3 times and doesn’t seem to have communication of what the next step is. The workers are excellent in customer service but I’m frustrated I can’t fully move in because they haven’t fixed what should have never been broken. The warranty person is nice and responsive for the most part but I feel like slightly aggressive if I can’t answer a call right away. I work night shift so it’s difficult. Overall good experience but definitely have frustrations ... More

design and sales could have been more knowledgeable about product and options. construction people were responsive and knowledgeable. first time we tried the heater it smoked and set off the smoke alarm like it was never tested customer service didn’t answer my emails. waiting for replacement of bath sinks. not enough instructions for appliances and features

We love our new home but the responsiveness to issues is tough, our warranty person never got back to us about a couple of items, i still don't even know how to enter things into the warranty.

Overall quality product and quick customer response.

Keep in touch and ensure things you added on are actually being installed.

Overall good experience but check every thing.

Given the Austin's crazy real estate market, KB did a good job with their pricing, as we had to wait 7 months for the delivery. They had good customer service and continuous updates, however, we had no possibility of changing anything in the house at all. The electric job was great. Lawns are terrible, seems like a tractor went through it and they didn't bother leveling it. Paint people are yet to make an appointment to fix the paint issues 2 months after closing. For the rest of the minor issues here and there their warranty team was awesome, they fixed it all very fast. I'd recommend them as long as you can select your Doors and make sure that the paint/woodmanship have been done properly. ... More

The KB realtor dropped the ball right before closing regarding the amount of money needed for closing.

You have to expect delays, along the way. Kb does not rush or cut corners, they make sure every step is done correctly and by the book.

KB home has balance of $500 with me for 60 days Early Money and No return. Why??? Any body not know. The customer service never give solution. The vender same way.

All issues to date have been resolved or are scheduled to be, within a timely manner.

I have not lived long enough in the house to provide feedback on the quality, workmanship and value.