KB Home Reviews
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Loan Officer & Sales Representative keeping me in the loop at every detail of the process.
- Sylvia A.
- Verified Homebuyer
- July 20, 2021
- Lancaster, CA
That they too! Can experience home buying as a First Time Buyer with the proper information and encouragement. Thank you KBHS team! I feel so accomplished & rewarded from this experience!!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Awesome building experience!
- Praveenkumar R.
- Verified Homebuyer
- July 20, 2021
- Aurora, CO
Awesome building experience!! Great options and good quality workmanship.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The home buying process with KB Homes was very smooth.
- Crystal D.
- Verified Homebuyer
- July 20, 2021
- Houston, TX
The home buying process with KB Homes was very smooth. Everyone has been helpful and the home warranty is great!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I’m so verry happy with my new house
- Mariella G.
- Verified Homebuyer
- July 20, 2021
- Davenport, FL
I’m so verry happy with my new house
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Very reliable and with good team of staff.
- Ming G.
- Verified Homebuyer
- July 20, 2021
- Bradenton, FL
Very reliable and with good team of staff.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Nice home and location
- Uma J.
- Verified Homebuyer
- July 20, 2021
- Pflugerville, TX
Nice home and location
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Knowledgeable Staff
- Katherine B.
- Verified Homebuyer
- July 20, 2021
- Patterson, CA
KBH exceeded my expectations especially as a first time home buyer. They are filled with experts who are top-notch professionals.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent communication from all parties during entire building process.
- Joseph M.
- Verified Homebuyer
- July 20, 2021
- Jacksonville, FL
Have built new homes with other developers past 10 years. Kb far exceeds all others in all aspects but mostly in communication. materials & workmanship. Would not hesitate to build again or recommend to new nuyers.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - It was a great experience.
- Alma G.
- Verified Homebuyer
- July 20, 2021
- Salinas, CA
It was a great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The follow up during the construction was great!
- Ernesto G.
- Verified Homebuyer
- July 20, 2021
- Groveland, FL
The follow up during the construction was great!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
The timeline took longer than usual. Superintendent Ryan and Kimara was great and helpful but the gentleman who initial was helping me was not always as helpful.
- Jessica G.
- Verified Homebuyer
- July 20, 2021
- Las Vegas, NV
Everything seems to be an upgrade. The model homes are somewhat misleading but the prices of the upgrades are not bad. Overall pricing is alright but the timeline and follow up is not always the best. I have been living in our home for 3 months so far so good just some minor things need to followed up by w/ warranty.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
KB Home - Responsive to claims filed via customer portal.
- Penghang J.
- Verified Homebuyer
- July 20, 2021
- Irvine, CA
Responsive to claims filed via customer portal.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The property manager at the Crosscreek subdivision ( Jacaman C ) & the one who got my interest rate. ( Joel J. ). Also, Scott P, & M. Polanco & Mari G
- Floyd M.
- Verified Homebuyer
- July 20, 2021
- San Antonio, TX
Yoiu can trust them. Your experience will be great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good to service for home
- Kazi Z.
- Verified Homebuyer
- July 20, 2021
- Houston, TX
Good to service for home
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
KB Home - Thank you KB Homes for building our forever home.
- Fidel S.
- Verified Homebuyer
- July 20, 2021
- Perris, CA
Thank you KB Homes for building our forever home. It’s a check in our bucket list and what a wonderful experience dealing with ALL the GREAT people of KB Homes involved From the start to finish, (sales office to loan processing and construction people). Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great Experience Thank you kb
- Trisha R.
- Verified Homebuyer
- July 20, 2021
- Jarrell, TX
Great Experience Thank you kb
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Overall it was a great experience with few hiccups along the
- Tyler T.
- Verified Homebuyer
- July 20, 2021
- Georgetown, TX
Overall it was a great experience with few hiccups along the way. The KB team was able to acknowledge and address my concerns in a timely matter. If anything was missed, a simple follow up seemed to suffice and any issues were taken care of. One complaint I will have is in regards to the choice of leaving the ugly, black tube for the AC condensation drain. I’ve never seen that before and every house I’ve lived in prior has had some sort if PVC piping going into the ground (sort of a French drain). It looks pretty shoddy while it kills my grass and serves as an ideal chew toy for my dog. ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Any issues by the prospective owner were addressed immediately
- Caroline M.
- Verified Homebuyer
- July 20, 2021
- Salinas, CA
To ensure you get "all" exterior gas lines you need. ensure sink is determined at the time your select your cabinets. Make sure all light switches are not hidden behind the "towel" bar otherwise light sensor will not work. Pay attention to the ceiling drywall crowning throughout. and lastly drywall is acceptable around the shower/bathtub
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - Sales agent was great.
- Jean F.
- Verified Homebuyer
- July 20, 2021
- Lancaster, CA
Sales agent was great. The quality of my house is wonderful. Design studio experience were alright. Could have a better agent who give you details. But overall experience is great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Loan people were absolutely outstanding!
- Harry W.
- Verified Homebuyer
- July 20, 2021
- Harbor City, CA
Check out the home very closely when the chance arrives because the builder does not develop building prints for all modelsl
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 2
Professional Staff
- Shane P.
- Verified Homebuyer
- July 20, 2021
- Elk Grove, CA
Bryon’s Professionalism made the home buying experience easier and he took the time to keep us informed of the status of our new home throughout the new build process. We really appreciated Rob’s personable touch to make sure we were happy with the end result. And it continued after we moved in!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The Whole Process and the After
- Lachicha P.
- Verified Homebuyer
- July 20, 2021
- Chino, CA
The whole process was seamless when we bought our home, from reserving to closing. Lorraine was a sweetheart and was always ready to answer any questions we may have. Diana from KB Home Loans was so patient with all of our questions too (we had a lot!) and never did she ever make us feel like we were bugging. After we moved in, Scott is our rep and he is extremely responsive and you can tell that he cares about his job. One time I felt bad for not being at home when he came because I didn’t expect the response time to be so quick. Thank you Lorraine, Diana, and Scott! KB Homes/Home Loans ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everything is an upgrade! (even the garage door opener)
- Mary W.
- Verified Homebuyer
- July 20, 2021
- Lancaster, CA
I initially enjoyed working with the KB people. What I want other homebuyers to know is almost all the basic things that should be included with the home is an upgrade (meaning more money)! Was told that I had an extra 28,000 for additional upgrades.I was mislead & couldn't get the patio that I really wanted so badly!
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Exceptional communication. Promises delivered. Responsive to requests.
- Nicole G.
- Verified Homebuyer
- July 20, 2021
- Erie, CO
My experience with KB HOMES was phenomenal. As a newly divorced later-in-life female I approached this journey with great trepidation. In retrospect ... I had nothing to fear. All my expectations were exceeded in terms of craftsmanship and communication. Everyone from A to Z took such exceptional care of me. I cannot say enough positive things. Rather than 5 stars I wish "infinity" stars was an option.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - They use a lot of excuses when in our master planned community
- Caroline N.
- Verified Homebuyer
- July 20, 2021
- Corona, CA
They use a lot of excuses when in our master planned community other home builders have no problem building houses quicker.. they used the excused of Covid for everything but so how doesn’t effect any other builder.. just KB.. The house is great and was their loan side, but other than that not good.. horrible first time buyer experience
KB Home responded:
Hi, Joshua, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Nick
Total Score 2
Quality 5
Trustworthiness 2
Responsiveness 2
Narrow Reviews by Area
- Austin, TX (1154)
- Boise, ID (53)
- Boulder-Longmont, CO (30)
- Bremerton, WA - Coming soon!
- Charlotte, SC (65)
- Dallas, TX (154)
- Daytona Beach, FL (108)
- Denver, CO (444)
- Fort Collins-Loveland, CO (40)
- Fort Myers, FL (42)
- Fort Worth, TX (37)
- Fresno, CA (213)
- Greeley, CO (15)
- Greensboro-Winston-Salem-High Point, NC - Coming soon!
- Houston, TX (1032)
- Jacksonville-St. Augustine, FL (605)
- Killeen, TX (29)
- Lakeland-Winter Haven, FL (343)
- Las Vegas, NV (1145)
- Los Angeles, CA (261)
- Martin-St. Lucie-Okeechobee Counties, FL - Coming soon!
- Melbourne, FL (73)
- Modesto, CA (117)
- Oakland-Alameda, CA (87)
- Olympia, WA - Coming soon!
- Orange County, CA (121)
- Orlando, FL (427)
- Phoenix-Mesa, AZ (535)
- Punta Gorda, FL - Coming soon!
- Raleigh-Durham-Chapel Hill, NC (295)
- Riverside-San Bernardino, CA (1223)
- Sacramento, CA (473)
- Salinas, CA (38)
- San Antonio, TX (1110)
- San Diego, CA (213)
- San Francisco, CA - Coming soon!
- San Jose, CA (161)
- Santa Cruz, CA (90)
- Santa Rosa, CA (38)
- Sarasota-Bradenton, FL (135)
- Seattle-Bellevue, WA (60)
- Stockton-Lodi, CA (219)
- Tacoma, WA (116)
- Tampa-St. Petersburg, FL (225)
- Tucson, AZ (286)
- Vallejo-Napa, CA (43)
- Ventura, CA (57)
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.