KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11015 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great Customer Service and Support Team
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Orlando, FL
The customer service from the sales center, design studio and all the way to the contractor in our house buying experience were very helpful and attentive. They all have been there to help and explain anything we ask for. Cant complain about the experience and service provided.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Overall very happy with everything.
- Alexander Q.
- Verified HomeBuyer
- April 07, 2019
- San Tan Valley, AZ
Happy
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
AWESOME EXPERIENCE
- Edna W.
- Verified HomeBuyer
- April 02, 2019
- San Antonio, TX
I have to admit that I was really scared on buying a brand new home. Newly divorced and on my own, I wasn’t sure if it was even feasible. But everyone was so nice from sales to construction. Every single person was so knowledgeable and so understanding. I couldn’t have asked for a better experience.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - Thanks!
- Ryan O.
- Verified HomeBuyer
- April 02, 2019
- Elk Grove, CA
Thanks!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Salesman Great! House is Great! Some of the Finishing touches not so great.
- Mike S.
- Verified HomeBuyer
- March 27, 2019
- Jacksonville, FL
My wife and I love our new home and the location. Our salesman was wonderful, he took the time to explain everything that would be happening..guesstimating on the timeline of how fast/slow things would happen. He answered all of our questions. Our first walk thru on the house went well and what we found wrong wasn't that bad. The disappointment has been getting the problems taken care of that were pointed out prior to our move in.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
Home review
- Edwin Y.
- Verified HomeBuyer
- March 12, 2019
- Port Saint Lucie, FL
Our home experience with KBHome started when meeting the sales person who was professional while making us feel like personal friends. Through out the building of our home, our sales person, Kathryn kept constant contact and the construction supervisor, Charles was always available for any questions or concerns we had. We are very happy with our new home.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - Real estate agent is the key to a home purchase!
- Joel D.
- Verified HomeBuyer
- February 27, 2019
- Brentwood, CA
Real estate agent is the key to a home purchase! Look for someone with a heart!
Total Score 5
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
KB Home - Satisfied with qualify.
- NICOLE B.
- Verified HomeBuyer
- February 14, 2019
- Katy, TX
Satisfied with qualify.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Service
- Lalita P.
- Verified HomeBuyer
- February 13, 2019
- Manteca, CA
KB Homes Sales Office In Manteca Ca, Has an excellent customer service.The Rep Thomas And Patricia were Tenacious and Conscientious with the entire process.I have recommended KB Homes to my friends and family.We own couple of KB Homes and are pleased with the homes.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
everything great
- Lisa H.
- Verified HomeBuyer
- February 07, 2019
- Manor, TX
good value
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
So far so good.
- Jason R.
- Verified HomeBuyer
- January 28, 2019
- San Jacinto, CA
Great price, quite, and safe community. Only issue is contacting KB for work orders can be a bit difficult, but it's understandable with the amount of work going on within the community.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
Feedback (MC)
- Matthew C.
- Verified HomeBuyer
- January 24, 2019
- Hutto, TX
Great job!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Glad to be a KB Homes homeowner
- Temitope I.
- Verified HomeBuyer
- January 24, 2019
- Aubrey, TX
Great price and great value for our home, we are glad we bought our home from KB homes
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Good buying experience
- Jose G.
- Verified HomeBuyer
- January 19, 2019
- Boerne, TX
Responsible with regards to issues handled professionally and in some repects went above and beyond in taking care of our needs
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Happy with experience
- IAN K.
- Verified HomeBuyer
- January 18, 2019
- St Augustine, FL
Overall a great experience, however like any builder you will need to make sure you are keeping track of everything that is supposed to be a part of your home and checking progress regularly. Our superintendent was great and always reachable. I would purchase from KB again.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - KB home good company but I didn't deliver my second home.
- Fatma T.
- Verified HomeBuyer
- January 17, 2019
- Cypress, TX
KB home good company but I didn't deliver my second home. 2 months late.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Quick move in
- Lamont A.
- Verified HomeBuyer
- January 16, 2019
- AURORA, CO
Good overall experience. We bught a spec home but liked most of the upgrades installed. If issues come up KB fixes them so far.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great homes
- Tania G.
- Verified HomeBuyer
- January 15, 2019
- Houston, TX
Good sales reps and construction managers that help you with any questions/concers throughout the process.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Review
- Anonymous
- Verified HomeBuyer
- December 20, 2018
- Stockton, CA
Purchase experience was great! Liz answered all my question and explained everything in simple terms. I didn’t pick the design options of the house but I was in love with the upgrades the house came with. Again, Liz has been very helpful even after my purchase. She has been responsive to all my questions in a timely manner and has made my first home buying experience amazing!
Total Score 5
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
KB Home - The KB Home staff was awesome.
- Saran R.
- Verified HomeBuyer
- December 20, 2018
- Stockton, CA
The KB Home staff was awesome. Each step of the buying process was explained. We also received updates on the building progress of the home.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Customer service review
- Nikola P.
- Verified HomeBuyer
- December 12, 2025
- La Marque, TX
Both Cole and Andrew were very responsive, friendly and helpful throughout the whole sales process.
Total Score 5
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
Satisfied homeowner
- Jack RIch H.
- Verified HomeBuyer
- November 26, 2025
- Durham, NC
Has been a very good experience:home is solidly built,well insulated,appliances+faucets+water pressure +functional features all good so far.Very happy
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Happy to be a member of community.
- Raju K.
- Verified HomeBuyer
- November 25, 2025
- Manor, TX
I recently bought a house from KB Home and had a great experience. The process was smooth, the team was helpful, and the construction quality is excellent. They kept me updated throughout and made everything easy. I’m very happy with my new home and highly recommend KB Home.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Great support
- Dominique Anne E.
- Verified HomeBuyer
- November 11, 2025
- Henderson, NV
From the beginning to end we had a great experience. Lots to learn when you are a first time home buyer and KB really walks you through each step of the building process.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Great Customer Service After Move In
- Anonymous
- Verified HomeBuyer
- September 25, 2025
- Ontario, CA
Rick is very responsive and takes care of the issues promptly we find after we moved in less than two months ago
Total Score 5
Quality 3
Trustworthiness 4
Value 5
Responsiveness 5
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