KB Home Reviews

So glad I trusted KB Homes with my first home purchase. Everybody has been amazing and wonderful and they still check on me to make sure I'm OK.

Overall the home is well built ,little things ,flooring ,closet bracket fell down with clothing applied,irrigation system flooding when turn on needed repair

The overall quality of the home is very good. And everyone we worked with was nice. The design studio has a lot of options to choose from to personal your home. The build process was quick and easy. I wish there was an option to add a load of topsoil to the yard before the sod was laid because we are in an area with rocky red clay. Our yard is very disappointing with not only rocks from the yard but shiny rocks in the sod causing areas of dead grass. There are areas where the ground is uneven to the point someone could get hurt and gaps between the sod. In some areas so many rocks where left the sod could not take root. ... More

The experience was great from start to finish! I really appreciate everyone that was involved in the process!

The whole experience was fast and smooth. All of my questions were answered quick and everyone involved in the experience was extremely knowledgeable.

Grading on lot required repair took photos, emails, 3 meetings on site to get landscaper to complete very good repairs. It should not have been that hard. Upstairs hallway had low spot not adequately repaired by floor leveling compound nor adequately compensated by higher quality carpet padding. Engineer reported this is typical for this type of structure. I did not find uneven floors in the features descriptions in the sales brochures. If this is typical of this design then the design is flawed. The bathroom cabinets are large and have no drawers. We are adding pullout contraptions to compensate. If drawers were offered as an upgrade we would have bought them. Shower tile was accepted by construction manager but identified as poor installation by hired 3 rd party inspector. Repair was excellent. Painting was very good. Follow-up On appliance scratches excellent. Siding was excellent. ... More

From the start to the finish. The process was so easy and very comfortable. Communication was great through out the entire process.

Really great service overall. Very friendly and professional. Sometimes need to make a number of requests to get an answer.

The overall experience with the Construction Manager

I appreciate everyone's hard work on making my family's dream come true. Great amazing people truly.

Garrett was amazing to work with. Susan in finance is a dream to work with. Lamonte thank you for all you did.

Straight forward, great design, great communication. Loved loved loved my KBHome building experience!

There was a fair amount of pressure to get a "sale" as opposed to matching the appropriate home and lot to our lifestyle and needs. Your property taxes will be based on your final selling price, which includes a lot premium not initially disclosed+options. There is limited flexibility in the layout of the home, and while there is a lot of space, there also is a lot of wasted space. Similarly, there is no flexibility re: placement on the lot, be sure to get your yard sizes clear first before signing anything. Even being proactive, communication was spotty and everything was on their terms, from the 21 days to visit their design studio three times, generally weekdays, to site visits, only on weekdays. This was difficult for those of us with jobs and other responsibilities hours away, necessitating a hotel stay, and inflexible. For our final sign off and approval, it was again weekdays. We wanted to have an independent inspection, and our sales rep, who was mostly responsive and informative, suggested waiting until six months after closing! For the closing, we received 30-day notice, but again the date was inflexible, but at least could be done remotely. We never received a welcome basket like other owners nor a welcome letter that perhaps outlined expectations. Getting warranty service was like pulling teeth, though the rep is/was great when you meet with him, but he told us then that we should keep a list and send it to them later. Again, a lack of communication. We're doubtful that we'll hear from them despite the outline of what is supposed to happen on their website, e.g., the 30-day checkin was by survey, and the schedule prior to that didn't always line up. The expectation is that, upon closing, for you to move in immediately, which can e problematic if during the months of March through october when landscaping is the focus and the owner is immediately responsible for it. The board of directors is opaque, not transparent, and rules are enforced by complaint, not evenly. The management company has poor ratings, be sure to check this before signing as well. Workmanship is generally good, but the choice and quality.of appliances is severely limited and in some cases poor, the choices leave a lot to be desired. Some appliances are optional. The so-called "smart" devices aren't intuitive and don't connect to the monopoly that Xfinity has on Internet service, also with spotty customer service. Utility costs may come as a shock, as water/sewer and electricity rates are much higher than neighboring counties, and the summertime costs for irrigation are mind-boggling. Check out the city's and electricity provider's rates before signing. Another aspect is neighborhood noise. While an owner in the center of the community has some say so in this matter, those on the edges are at the whims of the neighboring HOAs or homes. In our case, we have a neighbor who blasts their music so loud that it reverberates >100 feet away, in our living room. Their neighbor is selling, and this may be the reason. In addition, our home was constructed with the primary bedroom nearest to this noisemaker and the noise of the heat pump that's right outside its main window, the latter a questionable design choice that we did not have. The superintendent was a bright spot in our journey, for he was reticent about our having an inspector, happened to be on vacation the week before the inspection occurred, and showed anguish with the dozens of findings that resulted on his first day back. We feel that if the superintendent wasn't on vacation that most of these items wouldn't have been there, for he came across as a responsive person who follows through with his workers. Another bright spot was the warranty person, although he was obviously spread too thin and another, higher up intervened at one point to ask us to direct issues to her. My hope is that this helps you go into this with your eyes wide open if you indeed continue with KB Home. ... More

Overall Process: Excellent experience from purchase to move-in. Very smooth and satisfying. Quality and Value: Excellent quality, beautiful home, and great value for the money. Builder's Team: Very professional, helpful, and responsive. They kept their promises and answered questions on time. Recommendation: I highly recommend this builder for their quality homes, excellent service, and customer support. 100% satisfied!

I recently purchased two homes from KB Home, and I could not be happier with my decision. From day one all the way through to closing and delivery, the entire process was seamless, professional, and completely stress free. The quality of the homes and the ***** of communication exceeded my expectations. I want to give a special thank you to *****, *****, and *****. Their outstanding service, dedication, and guidance made a huge difference in my homebuying journey. They truly went above and beyond to ensure everything was perfect. If you are looking to buy a brand new home, I highly recommend KB Home! ... More

The construction and post move in process was the best. Danny and evin were the best by far!! Always kept us updated and fixed issues and concerns we had in a timely manner. Both went above and beyond for my wife and I. Definitely a great first time home buyer experience.

1. Juan the loan officer could have been more customer service friendly rather than seeming like we were just a job he needed to complete. 2. The main bathroom shower faucet is loose and a screw is not seated properly. 3. While the dryer was being installed, we found out it was missing a fuse. Had to intall myself and lost on an installation service charge from best buy. 3. The bolts on the garage popped out. 4. Downlights in living room didnt work when we moved in. 5. Keys dont work nicely on front door and garage door.

Please in for design studio of whats reallt available for selection and dont let have them in advertently mislead potential home buyers .. this was my experience with my option selection. Nia ***** was is great and very professional. But KBHOMES had failed her because they have not provided her with the correct information. Cuasing her to provided options thats isnt available.. when this was realise .. is during thr building completion pricess and walk through.. my situation is : no sinks was provided by KBHOMES ..

From beginning to end our home buying experience was amazing. The care, attention, knowledge and transparency from the employees was by far the most trust building part of the process. Beyond that, the quality and build of the home were and continue to be well worth the cost and investment.

Everyone is quick to respond and attentive. With any issues or questions we have had, everyone has been very helpful. Positive experience through out the whole process.

My home buying process from start to finish was easy, informative and very professional. Everyone explained their role and the process in complete detail. They helped me to understand the steps and my decisions. They are really great at what they do, if I had to do it again I would do all over again with them.

Even that it was a great experience, it was not perfect, as with things in life nothing is perfect.

My rating was influenced by the service I received

We love our home. Thank you, KB team, for building it.

From the begin to the end, from the sales associates at the model homes to the builders to the warranty team, all very professional and courteous.