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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11947 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

The teamwork from all departments individually and collectively yo make my experience memorable!

  • Diane S.
  • Verified Homebuyer
  • June 16, 2021
  • Katy, TX

They were so in sync It has to be a culture a way of daily business to support, to care ,and to share their time and experience to make this a great experience!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - COVID put all timelines behind but we are very happy with our

  • Lauren M.
  • Verified Homebuyer
  • June 16, 2021
  • Menifee, CA

COVID put all timelines behind but we are very happy with our choice to buy from KB.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - KB homes is a great company to deal with.

  • Jifan Y.
  • Verified Homebuyer
  • June 16, 2021
  • Spring Valley, CA

KB homes is a great company to deal with. My whole experience from Beginning to end was great. I love my new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Overall HB Homes has a good product. There are a few minor design /Architectural issues that should addresses

  • Reshma K.
  • Verified Homebuyer
  • June 16, 2021
  • Rosenberg, TX

There are few architectural in design issues that should be a looked at. 1. Design issues, there should be a diagram of where the electrical fixtures are going to be at design studio to make better decisions. 2. Architecturely bathroom 2 and 3 have little space to keep trash can by the toilet and the sink and that also causes a problem in cleaning that area.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Value

  • Anonymous
  • Verified Homebuyer
  • June 16, 2021
  • Georgetown, TX

Great experience with the builder. Excellent features and thoughtful design.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Well planned neighborhood...slick shower floor in master bath...bad trim details

  • Ralph P.
  • Verified Homebuyer
  • June 16, 2021
  • Lockhart, TX

Good home...but no details are given to the customer concerning the sprinkler system...

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 2

KB Home - The service is great!

  • Anonymous
  • Verified Homebuyer
  • June 16, 2021
  • Jacksonville, FL

The service is great! Thanks!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything was good but design studio process needs to be more

  • Anonymous
  • Verified Homebuyer
  • June 16, 2021
  • Elgin, TX

Everything was good but design studio process needs to be more thorough with the selection of items

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The builder was great.

  • Anonymous
  • Verified Homebuyer
  • June 16, 2021
  • Lincoln, CA

The builder was great. The sub contractors work was rushed and not well done. Had to have workers come back multiple times to fix things that should have never been an issue. We are still waiting on things to be fixed after almost two months. We were told items would be fixed before we moved it and they were not. Now that contractors are busier it’s taking 2-3 weeks to get anyone to come back and do repairs. Even the guys sent for repairs aren’t completing the job. Materials like the upgraded paint and the standard countertops are poor quality

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 3

KB Home - K be home have good design, good location, good price.

  • Wubeneh A.
  • Verified Homebuyer
  • June 15, 2021
  • Georgetown, TX

K be home have good design, good location, good price. The use quality material more choice to upgrade excellent finishing .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very nice,, I really like the house

  • Rufino R.
  • Verified Homebuyer
  • June 15, 2021
  • Las Vegas, NV

Very nice,, I really like the house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Expecting Better

  • Anonymous
  • Verified Homebuyer
  • June 15, 2021
  • Spring Valley, CA

It is a trusted builder to work with and they will do their best to help you move in and providing a very good customer services

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

KB Home - We’ve had several issues most of which have been dealt with but

  • Julie B.
  • Verified Homebuyer
  • June 15, 2021
  • Jacksonville, FL

We’ve had several issues most of which have been dealt with but the quality of the workmanship was poor lack of communication throughout the process was poor,and I feel we should have gotten some sort of compensation from kb for the inconvenience caused to have the repairs done to our new home…

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - From start to end my experience with KB homes was great I love

  • Oscar R.
  • Verified Homebuyer
  • June 15, 2021
  • Saint Cloud, FL

From start to end my experience with KB homes was great I love my home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great service and smooth transaction.

  • Ivan C.
  • Verified Homebuyer
  • June 15, 2021
  • Winchester, CA

Great service and smooth transaction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB Homes was there for us the whole way from the beginning to

  • Arisbey V.
  • Verified Homebuyer
  • June 15, 2021
  • Perris, CA

KB Homes was there for us the whole way from the beginning to closing escrow. Everyone there was Great super professional. Thank you KB Homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB staff make buying a new home hassle-free and simple.

  • Albert T.
  • Verified Homebuyer
  • June 15, 2021
  • Las Vegas, NV

KB staff make buying a new home hassle-free and simple.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall great experience with the built

  • Syed J.
  • Verified Homebuyer
  • June 15, 2021
  • Prosper, TX

Overall great experience with the built

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The whole experience, was very easy, and exciting!

  • Ernesto L.
  • Verified Homebuyer
  • June 15, 2021
  • Hollister, CA

The whole experience, was very easy, and exciting!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Responsive and Professional Superintendent

  • Anonymous
  • Verified Homebuyer
  • June 15, 2021
  • Las Vegas, NV

The interaction with the Superintendent, was excellent. The KB agent however was unresponsive and not available when there were questions or concerns during the entire buying process.

KB Home responded:
Hi, This sounds frustrating for you and I’d like to help. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into the concerns you have mentioned. -Nick

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 2

KB Home - Ask questions, visit site often.

  • Eleanor G.
  • Verified Homebuyer
  • June 15, 2021
  • Moreno Valley, CA

Ask questions, visit site often.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Great from start to finish

  • Jonathan D.
  • Verified Homebuyer
  • June 15, 2021
  • Kissimmee, FL

They keep you in formed at every level and my loan officer was great as well. I will be staying with KB if I ever buy another home. Thank you KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My home buying experience were very fast.

  • Imee I.
  • Verified Homebuyer
  • June 15, 2021
  • Jacksonville, FL

My home buying experience were very fast. Did not have any waiting to do. So far, I can say that the workmanship and quality is superb.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The home is nice.

  • Anonymous
  • Verified Homebuyer
  • June 15, 2021
  • Manteca, CA

The home is nice. my only thing that the construction team usually ignores any notes we send to them.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Not the best experience, definitely makes me doubt reusing kb

  • Terrance D.
  • Verified Homebuyer
  • June 15, 2021
  • Porter, TX

Not the best experience, definitely makes me doubt reusing kb home services in the fut

KB Home responded:
Hi Terrance, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 3