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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11947 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Communication throughout the build process was excellent. After closing, not so great!

  • Michael P.
  • Verified Homebuyer
  • May 27, 2021
  • Castle Pines, CO

We are pleased with the overall experience as a whole. Some minor things right after move in, but were managed. The Warranty process needs improvement.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - Construction was horrible.

  • Jose M.
  • Verified Homebuyer
  • May 26, 2021
  • La Marque, TX

Construction was horrible. Communication was horrible. Lender was perfect.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Quick responses from all parties (sales, construction and loan officers)

  • Michelle A.
  • Verified Homebuyer
  • May 26, 2021
  • Jacksonville, FL

I loved that I was kept up to date with everything and every step. I have always gotten quick responses on any questions I have had.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - I’d like for the rooms to be bigger .

  • David F.
  • Verified Homebuyer
  • May 26, 2021
  • Saint Cloud, FL

I’d like for the rooms to be bigger .

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Great sales team.

  • Randall L.
  • Verified Homebuyer
  • May 26, 2021
  • Magnolia, TX

The floor plans are amazing!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - Very nice staff and sellersAnd i would recommend it to other

  • Khalid H.
  • Verified Homebuyer
  • May 26, 2021
  • Katy, TX

Very nice staff and sellers And i would recommend it to other people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Always making you happy

  • Joshua S.
  • Verified Homebuyer
  • May 26, 2021
  • San Antonio, TX

I have built several times with kb and love the work

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Purchased a model home, very beautiful.

  • John B.
  • Verified Homebuyer
  • May 26, 2021
  • Las Vegas, NV

Purchased a model home, very beautiful.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Thanks I had great experience with kn

  • Behjat A.
  • Verified Homebuyer
  • May 26, 2021
  • MORAGA, CA

Thanks I had great experience with kn

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My house is beautiful and I do feel like it’s a good value.

  • Acacia M.
  • Verified Homebuyer
  • May 26, 2021
  • North Las Vegas, NV

My house is beautiful and I do feel like it’s a good value. I had a couple of issues like my thermostat not being properly mounted and my bedroom doors not being able to close because of how they were installed. I wish someone paid more attention to that but I was able to call someone to fix it. They responded in a timely manner.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - I was very skeptical but I am very pleased.

  • Jacquelynn S.
  • Verified Homebuyer
  • May 25, 2021
  • Lockhart, TX

I was very skeptical but I am very pleased.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We were pleased with the home buying experience with KB and are

  • Martin G.
  • Verified Homebuyer
  • May 25, 2021
  • Santa Clarita, CA

We were pleased with the home buying experience with KB and are very happy with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

What stood out the most with dealing with KB is how quick and responsive when I had an issue or question

  • Christian H.
  • Verified Homebuyer
  • May 25, 2021
  • San Antonio, TX

Great over all experience. Satisfied with every personnel that Kb homes and KBHS had to offer excellent services, great people and all experienced in their field

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The build was good minor issues that haven't completed yet and landscaping has not been done we closed on the sale of the home ! 04/01/21 .

  • Eugene D.
  • Verified Homebuyer
  • May 25, 2021
  • Castle Rock, CO

Be sure your home is ready to your satisfaction before you close on the sale !

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

KB Home - I really enjoy my new home!

  • Tumicka T.
  • Verified Homebuyer
  • May 25, 2021
  • Porter, TX

I really enjoy my new home! The customer service is great have not had any issues!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The salesman for the site did an outstanding job keeping me informed

  • Benjamin G.
  • Verified Homebuyer
  • May 25, 2021
  • Valrico, FL

The salesman for the site did an outstanding job keeping me informed and up to date on the final stages of the construction. He provided pictures and videos as well as weekly phone calls. He(Ramon) was instrumental in the financial side ,locating finance options when the one with KB home was exhausted. He is the very best at what I does.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent home in happy for my new house

  • Adriana D.
  • Verified Homebuyer
  • May 25, 2021
  • Kissimmee, FL

Excellent home in happy for my new house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall good experience, there are a few details missed probably

  • Dustin S.
  • Verified Homebuyer
  • May 25, 2021
  • New Braunfels, TX

Overall good experience, there are a few details missed probably do too production goals

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Overall experience was great.

  • Daniel W.
  • Verified Homebuyer
  • May 25, 2021
  • Ontario, CA

Overall experience was great. Only issue we had was the updates on when construction would be done, dates kept getting pushed last second, and communication wasn’t as transparent. However, the responsiveness of problems in the house is very good, and issues are fixed within days.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 5

KB Home - We had an exceptional rating in every category because amidst

  • Rajvindra B.
  • Verified Homebuyer
  • May 25, 2021
  • Irvine, CA

We had an exceptional rating in every category because amidst the pandemic, and builders in a rush to get projects completed to appease their investors, KB Home Prado at Cadence Park, Irvine, had one thing on their mind: Quality! They delivery a turn-key property and with terrific accuracy and craftmanship. Everything from Sales, Lending, Design Studio, and Construction, was an amazing experience! We will continue to buy into the KB brand!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

People make a difference

  • David C.
  • Verified Homebuyer
  • May 25, 2021
  • Georgetown, TX

The people with KB homes were there with a response whenever I had an inquiry. Great people to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Happy with our new home.

  • Jane E.
  • Verified Homebuyer
  • May 25, 2021
  • San Antonio, TX

Happy with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything came out great.

  • Robert H.
  • Verified Homebuyer
  • May 25, 2021
  • Fontana, CA

Everything came out great. Very satisfied

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Alma was so helpful and professional, was really nice working

  • Hakam J.
  • Verified Homebuyer
  • May 25, 2021
  • Katy, TX

Alma was so helpful and professional, was really nice working with her, she was quick and very helpful, I would like to mention James as well, he helped alot with home warranty and fixing some issues after closing on the house. In general I had a great experience dealing with KB home builder and all of its staff. Thanks.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Arnold is great.

  • Anonymous
  • Verified Homebuyer
  • May 25, 2021
  • Stockton, CA

Arnold is great. He will take care of any issues that you might have.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5