KB Home Reviews

The buying experience was great. However, I placed a couple of work orders in and haven't received a response. It's been a couple of weeks.

The team is very professional and easy to get in touch

The Sales and Home Decor Depts were great. However, the Project Manager for the build failed to do a thorough quality check as some things were left undone or not done right. A bathroom is missing a screen, cabinetry was not sealed properly nor the counter top slab. Additionally, a vent started to fall from the ceiling we’re it was revealed that the hole was cut improperly and had to be replastered. I’m still waiting on my screen and counter top to be repaired.

The people that we interacted with throughout the process were all so friendly and helpful.

Week of purchasing home, air conditioner stopped working due to contractors putting nail holes in the copper tubing. Contract laborers below par - woooden fence in back yard 7" from ground with jagged, uneven edges gaps. Patio foundation has cracks after two months. Siding on windows not completed. Gap on trim of front door inside home where the ceiling meets the door. These are just a few items. Still waiting for more items to be addressed by Builder. Thankful to have a home but wondering if should have gone through another builder.

Our house is very nice and we are satisfied overall, but quality of some of the base options for the home are ridiculously cheap and undesirable as compared to KB Homes' competitors. Options are over priced. The actual build materials leave something to be desired as they tend to feel flimsy and low quality. I am basing my opinion on a comparison to Lennar. The only reason we chose KB over lennar is because the lot sizes in our new community met our needs better than those in Lennars new communities like over at Shadow Rock.

The sales process was very easy and the sales representative was 1 of the reason we went with the community.

The build process was pretty good. However, getting things truly finalized has been challenging. Little issues that we all knew needed to be fixed or corrected have taken a really long time to complete and communication on progress and status of those issues has been slow.

Office staff very knowledgeable and helpful. Design center staff also great

Supply chain and lack of workers made things difficult. Not KBs fault.

KB homes has been really helpful

Very friendly staff. Finish work was sloppy however and things seemed like they were rushed in the home. Overall we love our home! And the people involved were so helpful

The sales office, lender and contractors were all amazing. Each and every one of these people made what would normally be a stressful event, more reassuring and calming. They built our home in the timeline that we really needed. They kept us updated throughout the entire process.

The process of purchasing the house made it easier with the help of rom Kelly Hasawy to Diana Vargas. I understand due to Covid19 everything was on hold and late but with the reassurance, everything made it possible.

It did take time to get information or updates but so far, so good.

The experience was good but the quality and materials can get better, I feel like kB used cheap materials just to put the house together.

You get what you pay for.

Amazing experience all the way up until fixing minor issues after closing. If they can manage to get in gear in that area, the entire experience would be superb. Excellent quality and workmanship. The sales agent, Paxton, was stellar!

Great homes, the only complaint I have are the closet door are flimsy and fall off track just by opening the door. Cabinet doors are flimsy as well one of the cabinet doors in restroom fell off completely.

Good experience buying a KB Home. Love the house, but sloppy work from contractors. Slow process getting defects fixed.

After moving in, I honestly won’t buy another house through kb. I find that they are a very cheap company. With materials. We paid a decent amount of many for this house and we had to get the bare minimum. For certain things shouldn’t have been counted as an upgrade and others is just common sense to do. We are stuck in this house so eventually we will do for our self and what should have been done to begin with. I will say that the workers are nice, and I liked the fact that they helped with lying down payment ext. but if I could go back, I’d be looking else where.

My home buying experience with KB was a gray experience! I was provide with great customer service through the entire process, and even after closing!

Both my sales person Mark and my customer service guy Justin have been fantastic they have been responsive to our requests and always willing to help answer our questions and find solutions. Their customer focused attitude is a rare thing now a days, it was those two guys that made this experience pleasurable.

Good experience overall, easy to contact agent and builder reps.

my total experience is 4.