KB Home Reviews

It was a very long process. From being pre-approved in early August until receiving our home in late March. Understandably with the pandemic going on the KB team in Santa Paula had a very tough job breaking bad news after bad news. From time lines being pushed back, to our entire 1st floor windows and slider being smashed in. But, we kept our hopes up and trusted Christian (at the Santa Paula location). He told us everything was going to be taken care of and done the right way. Now we are very happy in beautiful house, so I thank you and your team.

Marcia in the sales department has been amazing. She communicated with us in a timely manner through out the buying process and continues to do so as we settle into our new home. Thank you.

The overall workmanship needs improvement. We were hesitant to close on our home, but was assured that these items would be corrected once workorders were submitted. Our lawn has drainage issues on one side of the house, which we were told would be fixed, but hasn’t been. Doug, our sales rep, has always been great with checking in on us and making sure we are okay. I would give him 10 stars off we could.

New home build with KB was wonderful!

Overall great experience buying home with KB homes. It was good to learn and have options for new homes and they have nice selection in fair price. Design studio visit helped us customized our home the way we wanted. It would be lot better it value was fairly priced as per the market for the buyer that are trying to pick some selection. Other than that, it was nicely build with great customer service.

Construction team lead by the superintendent was awesome I would give them 10/10. Sales team I would not recommend. One of the workers were not knowledgeable on the models and seemed to just say what we wanted to hear. The Mortgage lending process could have been a lot more efficient. One of the staff would never answer her phone and seemed to be unorganized.

Great staff very attentive and helpful

Mick and his staff are great. You also get a quick response when you need their help

Great Experience From KB Homes!! Highly Recommended

I was let down from finance to the construction part of it…Jodie Hill the sale rep was amazing….don’t get me wrong the home is beautiful but poor execution…still have issues that are popping up and the old issues not fixed yet….I would only buy a KB home again if it was the only builder in the area that’s it

Great overall experience from the KB sales and construction teams. Very dissatisfied with Kb home lending and their lack of responsiveness. Home move in was delayed, movers rescheduled, and my work had to be rescheduled. Cost me thousands of $$$ due to mismanagement of my loan closing process.

Overall, it was a great, smooth experience.

From start to finish the experience was wonderful! Highly recommended everyone to go with KB regardless of if it’s your first of fifth time buying a home!!!

It was a smooth experience. Everyone from the Construction Manager, to the Sales Rep, to the Mortgage loan people, they were all great. Very attentive and professional. Always looking out for the best interest of the buyer. Very personable and great to deal with. They took care of everything and I’m glad I came with KB Homes. Dealing with Rogers, Sarah, and Sylma, it was awesome! Thank you!

I love my new KB home!

One stop shopping. Buying, mortgage services and homeowners insurance all from KB and its affiliate companies was great. Michelle and Dia in loans super. Chris in construction knowledgeable and quick to respond.

The building process was fun and done within a great timeframe. For me, the design studio was the best part, there's something very special and unique about picking every single thing that will be in your home. Enjoy the process while it's happening because it moves fast!

Well we had been through a lot that year so the communication from Martin and Dalton kept our spirits up and the follow up was more than we could ever ask for. Even after the move in Dalton has been around offering to take care of any issues. Nothing like coming home to my house. God Bless

The KB Construction team very awful, very nightmarish. They are not very communicative, not cooperative to give the KB-promised quality. I am still very disappointed because of construction. The home could have been better • The bay window was lopsided by 1 inch on the right, .5 on the left. They built and set the window crooked. • The bay window itself was replaced 4 times because KB kept placing broken windows. • 4 windows and 1 mirror had scratches • The moisture barrier was missing for almost 8 months • Construction failed inspection twice, there were 3 broken truss and 3 unsecured joints. KB Construction was not fixing it until I almost cancelled my deal. • The closing date was pushed 3 times, total construction time was 10 months (much longer than expected) • I wasn’t provided a closing date, my bank told me • The garage roof has a hole that lets car gasses in. • The fence is not spaced evenly and the wood is molded • The front door was not adjusted properly • The windows were not draining water appropriately, there was water stored in the walls • The ground elevation was not accurate, water pools in random places • Most cabinets were broken and not replaced. • There were no weekly meetings or updates, I had to go EVERYDAY to see progress • Our kitchen upgrade sink is scratched and pools water • SherwinWilliams said KB gave a lower quality wrong color paint for the exterior there’s a few more things for structure integrity, still was not to what KB promised. Troy from the Warranty Team is very attentive and good, he’s been trying to improve everything Construction has ignored. I am very thankful for Troy and the Warranty Team. If the Warranty Team sucks, I’d be most upset. ... More

Thank you so much for your support! My boys and I are truly happy with the home we had purchase. Great staff at KB homes who helped us get into our new home. We appreciate all everything you did for us.

Overall My experience was Good from beginning to End.

I had a great experience. Everyone was so responsive to any questions or concerns.

We still have so much work left to do, we have a whole framing work in the front, a shower door that still needs to be replaced, cabinet replacement, floorboard work upstairs, floor work downstairs, and plugs not working in multiple places. These are big projects to fix after we moved in, especially since they were supposed to get fixed before when we had an inspection done. I first praised George for helping to give us a garage for the opener and helping with the move-in date. But I can't overlook to constant issues and I have been disappointed. I have always heard things about KB Home or houses similar to KB, proving the rumors right. I am a first-time buyer and I would not want an experience like this for anyone. ... More

The staff at kb home was great. The only concern I had was some issue with home that look like some items seem to be cheap or not install correctly.

After moving in, I honestly won’t buy another house through kb. I find that they are a very cheap company. With materials. We paid a decent amount of many for this house and we had to get the bare minimum. For certain things shouldn’t have been counted as an upgrade and others is just common sense to do. We are stuck in this house so eventually we will do for our self and what should have been done to begin with. I will say that the workers are nice, and I liked the fact that they helped with lying down payment ext. but if I could go back, I’d be looking else where.