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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11947 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Still waiting on drawer for guest bath.

  • Mary K.
  • Verified Homebuyer
  • May 11, 2021
  • Jacksonville, FL

Still waiting on drawer for guest bath. Move date 3/19/2021 2 months still waiting

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 2

KB Home - My experience with KB Homes was wonderful.

  • Deloris B.
  • Verified Homebuyer
  • May 11, 2021
  • Porter, TX

My experience with KB Homes was wonderful. My construction leader Mike kept me up to date with the building process every Friday.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

How each employee was aware and wanted to give us a “10” experience!

  • Corey M.
  • Verified Homebuyer
  • May 11, 2021
  • Georgetown, TX

Each employee and person tried their absolute beet to give us a custom built home and make the process as simple and special as it could be. Very happy with the value and purchase of home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - An Excelente buying process experience

  • Mariely C.
  • Verified Homebuyer
  • May 06, 2021
  • Davenport, FL

An Excelente buying process experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

What I got for my money, I almost feel guilty. Almost....

  • Tony B.
  • Verified Homebuyer
  • May 06, 2021
  • Las Vegas, NV

First off, I wasn't a fan ok KB Homes but the "Stonegate Community".... if this is what KB plans to build their home going forward, then they about to be some rich home builders. Don't take my word for it, take a trip over to "StoneGate" Summerlin. And see what all you get for the money you spend......

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The project supervisor and salesman were good at communicating the status

  • Andrew R.
  • Verified Homebuyer
  • May 06, 2021
  • SAN ANTONIO, TX

KB built me a beautiful house for a good price. Other builders may be more expensive and have more “add-one” included, but in the end the value and quality was top notch. Another thing, the project management team was excellent in providing a true boots in the ground status regardless of what headquarters was projecting and bevel led me to believe something false.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Great communication

  • James W.
  • Verified Homebuyer
  • May 06, 2021
  • Castle Pines, CO

We had weekly calls, could always reach out to someone with questions. Design center was great, especially working with Teresa B. Mark in sales was always helpful. Enrique is amazing! Very informative, and his walk throughs were detailed, and always took time to answer any and every question, down to what cleaning supplies he recommended.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Cuc N.
  • Verified Homebuyer
  • May 06, 2021
  • Magnolia, TX

I really like it . Everything is perfect

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everything was going good with building the house and the timeline.

  • Jaime M.
  • Verified Homebuyer
  • May 05, 2021
  • San Antonio, TX

Honestly right now it isn’t going well.. I asked for a brand new house which I got thanks to you guys and we love it!! But the issue right now is the house got done about a month ago and were having bugs issues and there’s nothing really going on to fix the issue. My wife has been waiting for a phone call back since Monday and nothing has happened. A little disappointed.

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 1

loan and sales process

  • Miguel M.
  • Verified Homebuyer
  • May 05, 2021
  • St Johns, FL

The builder does not know how to lay down sod .My yard is currently a ankle hazard and can't cut without the lawn mower coming to an abrupt stop in various areas because of uneven areas and holes.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 2

KB Home - KB Home makes the process of buying a home super easy!

  • Jensen P.
  • Verified Homebuyer
  • May 04, 2021
  • Sacramento, CA

KB Home makes the process of buying a home super easy!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - the building team was and is amazing.

  • Jessica L.
  • Verified Homebuyer
  • May 04, 2021
  • Houston, TX

the building team was and is amazing. they are the reason I recommended kb homes in the state of florida.

Total Score 3


Quality 5

Trustworthiness 5

Responsiveness 5

Look Elsewhere

  • Christopher T.
  • Verified Homebuyer
  • May 04, 2021
  • Clermont, FL

Save yourself the heartache and look elsewhere. Workmanship is poor and sloppy. Never knew we would have so many issues with our brand new home. The community is great which is the only redeeming quality. It’s just unfortunate the home quality does not reflect the price you pay.

KB Home responded:
Hi, Christopher, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Nick

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

KB Home - For new home buyer, do your own the research for all the question

  • Khanh C.
  • Verified Homebuyer
  • May 04, 2021
  • Moreno Valley, CA

For new home buyer, do your own the research for all the question that might have, do not ask the loan office or sale person.

KB Home responded:
Hi, Khanh, we are sorry for any frustration. If you would like assistance regarding this matter, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. Best wishes. -- James

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

KB Home - I like that there are Follow-ups to make sure everything is going

  • Anonymous
  • Verified Homebuyer
  • May 04, 2021
  • MORAGA, CA

I like that there are Follow-ups to make sure everything is going well!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Would recommend the KB team to all our friends and family!

  • Isai P.
  • Verified Homebuyer
  • May 04, 2021
  • Perris, CA

Would recommend the KB team to all our friends and family!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trustworthiness

  • Xiao-Qing L.
  • Verified Homebuyer
  • May 04, 2021
  • Aurora, CO

I got good responses about issues and KB came to fix them. KB is a trustworthiness builder and I like the model I bought very much. I bought a new house about 20 years ago and I feel the quality of workmanship is not as good as my previous house.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

Great customer service!

  • Georgia M.
  • Verified Homebuyer
  • May 04, 2021
  • North Las Vegas, NV

My home buying experience with KB was a gray experience! I was provide with great customer service through the entire process, and even after closing!

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Great Staff members

  • Temitayo L.
  • Verified Homebuyer
  • May 04, 2021
  • Katy, TX

It was a good one. Will recommend friends and family.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Had a very bad experience with the whole crew from Sales to Lending

  • Gemnel T.
  • Verified Homebuyer
  • May 04, 2021
  • Las Vegas, NV

Had a very bad experience with the whole crew from Sales to Lending

KB Home responded:
Hi Gemnel, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

KB Home - Great overall experience!

  • Kevin B.
  • Verified Homebuyer
  • May 04, 2021
  • Rosenberg, TX

Great overall experience! We had 2 different superintendents during the build process, the first ended up leaving to a different community after the first month or so. Either way both GREAT at what they do! My main superintendent has been on top of everything even after the move in/ closing date! Very satisfied and it’s great to know that when I have a issue pop up little or big, he is always on it and there to help!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Outstanding customer service from start to finish!

  • Joy S.
  • Verified Homebuyer
  • May 04, 2021
  • Las Vegas, NV

Outstanding customer service from start to finish!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Always on top of it

  • Allison A.
  • Verified Homebuyer
  • May 04, 2021
  • New Braunfels, TX

Always on top of it

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Had an awesome experience with KB.

  • Tom C.
  • Verified Homebuyer
  • May 04, 2021
  • Saint Cloud, FL

Had an awesome experience with KB.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My overall experience was pretty exceptional, although buying

  • Elizabeth H.
  • Verified Homebuyer
  • May 04, 2021
  • Katy, TX

My overall experience was pretty exceptional, although buying a home is exciting, (before and after), my “team” went above and beyond my expectations. Rhonda(sales) , Sandra (processing) and Chad (construction) ALL deserve more than 5 stars .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5