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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11947 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - KB Homes is really affordable homes

  • Rambabu K.
  • Verified Homebuyer
  • April 27, 2021
  • Leander, TX

KB Homes is really affordable homes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

All around professionalism

  • Cody B.
  • Verified Homebuyer
  • April 27, 2021
  • Las Vegas, NV

KB was amazing and extremely helpful throughout the entire process. I’m a first time homebuyer and they made everything on my side feel effortless. They were direct and honest with their intentions and delivered me a beautiful home. Highly recommend!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amie is the Best.

  • Gavin G.
  • Verified Homebuyer
  • April 27, 2021
  • Del Valle, TX

So as far as quality of materials and workmanship the only reason I am giving it a 4 stars instead of five is for three reasons. I really wish you had an upgrade option for sheathing to be real osb (t-ply was used). I am a builder I know it would be very easy to cut a hole in hardie and get into an unoccupied house. The second would be the paint. Painters are one of the hardest trades to get right imo. Runs, holidays, and drips happen I get it double checking these is extremely important and correcting them as well. The third would be drywall. I am just getting use to the knockdown drywall ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

My experience with KB Homes

  • Janet R.
  • Verified Homebuyer
  • April 27, 2021
  • Salinas, CA

Our experience was great the willingness and satisfaction was amazing if there was a problem it got resolved fast. I can say that KB homes is all about customer service and making the customer feel great about their purchase.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - My opinion is any house with four bedrooms need to have three

  • Le H.
  • Verified Homebuyer
  • April 27, 2021
  • Houston, TX

My opinion is any house with four bedrooms need to have three bathrooms because with two bathrooms not enough for their family and guests.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I had the most amazing experience!

  • Jasmine G.
  • Verified Homebuyer
  • April 27, 2021
  • Porter, TX

I had the most amazing experience!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Best Construction Superintendent

  • Donald B.
  • Verified Homebuyer
  • April 27, 2021
  • Woodland, CA

During construction John McCants keep us informed every step of the way. It was like we were building a custom home. Can’t say enough good things about our experience working with him. Jim from the Mortgage team was super responsive and Amanda are design studio consultant was great to work with as well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pleasant people to work with.

  • Pam B.
  • Verified Homebuyer
  • April 27, 2021
  • Firestone, CO

The process of buying with KB was explained to us in detail throughout. Questions were answered quickly and any problems were delt with immediately. We would definitely recommend KB to potential buyers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The house is very nice I love it

  • Ry T.
  • Verified Homebuyer
  • April 27, 2021
  • Bradenton, FL

The house is very nice I love it

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Deborah H.
  • Verified Homebuyer
  • April 26, 2021
  • Porter, TX

The whole process was pretty effortless. From choosing our home, making selections at the design studio, financing & closing. Our questions were answered, no matter how trivial.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The friendliness & willingness to address our questions during the process.

  • Thomas B.
  • Verified Homebuyer
  • April 26, 2021
  • Castle Rock, CO

Overall & everything considered, we recommend KBHome as a builder of choice for this type of home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Exceptional Customer Service

  • Joel L.
  • Verified Homebuyer
  • April 26, 2021
  • Ontario, CA

They have an exceptional team. The value of customer satisfaction is felt from all areas. From you first walked in, to financing, through the construction process, design studio and the after move in follow up. They are truly wanting to make sure you are satisfied. Sure you will find small things in a brand new house that would bother you, but bring that to your KB Home team and they will make sure it is addressed. Thank you Carina, Vanessa, Junior, Evelia, Justin and the rest of the team not mentioned. You are an awesome team.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Buying my first home was easier than I thought!

  • Anonymous
  • Verified Homebuyer
  • April 26, 2021
  • San Antonio, TX

Buying my first home was easier than I thought!

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 3

KB Home - I really enjoyed working with the KB Staff

  • Calvin M.
  • Verified Homebuyer
  • April 25, 2021
  • Menifee, CA

I really enjoyed working with the KB Staff

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The home is everything we expected it to be.

  • Jennifer M.
  • Verified Homebuyer
  • April 24, 2021
  • Las Vegas, NV

The home is everything we expected it to be. We are happy and please with the process and everyone involved.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Sales Team

  • Carleen C.
  • Verified Homebuyer
  • April 23, 2021
  • Santa Clarita, CA

If you are looking for a reasonably priced home then KB would be a good fit for value and quality.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Standard, commitment, reliable & trustworthy.

  • Ramesh D.
  • Verified Homebuyer
  • April 23, 2021
  • Leander, TX

Standard, commitment, reliable & trustworthy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

good sales but builder experience was awful.

  • Anonymous
  • Verified Homebuyer
  • April 23, 2021
  • Santa Paula, CA

good sales group but build process was really a bad experience

KB Home responded:
Hi, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - feel about the entire process, from initial purchase to final

  • Marc R.
  • Verified Homebuyer
  • April 23, 2021
  • Corona, CA

feel about the entire process, from initial purchase to final move-in They’re all very accommodating and helpful We love the house the quality and value is great The builder is really accommodating and friendly. We would definitely recommend the builder to other potential costumers

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The sales staff and mortgage officer

  • Ahmed M.
  • Verified Homebuyer
  • April 23, 2021
  • Georgetown, TX

Great experience , Rob and Michelle went above and beyond to make it such a great smooth buying experaince !.If I would to purchase another home I will definitely consider KB homes again

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Frances and John very helpful

  • Mary C.
  • Verified Homebuyer
  • April 23, 2021
  • Kissimmee, FL

Frances and John very helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The knowledgeable and helpful staff

  • Carol T.
  • Verified Homebuyer
  • April 23, 2021
  • Jacksonville, FL

My process was a little complicated to begin with - but with the help of KB homes knowledgeable team - it was all worth it! I'm excited to be in my beautiful, spacious and quality-built home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very happy with my home!

  • Michelle V.
  • Verified Homebuyer
  • April 23, 2021
  • Anaheim, CA

Very happy with my home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The level of professionalism

  • Ramel C.
  • Verified Homebuyer
  • April 23, 2021
  • Spring Valley, CA

The whole team truly made a dream come true!! I thank everyone involved

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - From sales to superintendent, all great people.

  • Yanyan Y.
  • Verified Homebuyer
  • April 23, 2021
  • Lincoln, CA

From sales to superintendent, all great people. It was a smooth home buying process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5