KB Home Reviews

I like my new house, but I cannot deny that it has a lot of paint and finish details, it has a problem in the bathroom plumbing which flows into the garage, they broke the wall and left it that way and they still haven't repaired it, I don't I can't and I don't have time to be calling and writing to the repair technician, the yard is old and damaged and still hasn't settled, compared to other new houses that have not yet been delivered, they glued the bathroom floor cover badly and it's peeling off , I need pest control, and many details that I still have no answer

Waited 37 years to buy my first house with my wife. With the quality of the house, wish I could have went with another builder, somewhere else who has high quality builds. We bought the home 2 months ago and kind of regret going with KB. Quality is definitely not a priority. The house was obviously rushed by workers who just want to get the job done as fast as possible. Not a craftsman home and it all shows.

You hire ppl that do cheap work, you use cheap material and i have been constantly on email having isues being resolved. Thr floors ate damaged and i have not been able to fully furnish my home until you correct them and i have been here over a month. My experience has been a headache- contractors in my home constantly repairing your low quality construction defects.

There had been sooo much delay in the building process that I don't believe can be explained by the pandemic problem. There had been a quick transition with supervisors and I am under the impression that this is the problem. Nick is great but I hope KB can at least keep their good people.

Almost two months after closing, we still waiting for window and roof repairs to be done! Had two appointments scheduled, but the KB repair staff was never showed up.

I purchased my new home from KB homes. I was in a tight spot and needed a home rather quickly. This one was available so I bought it. The craftsmanship and materials used were not worth the price paid for the home. Honestly, I would never buy or recommend a KB built home again. Corners were cut, the quality of work was sacrificed, and the materials used were prioritized in order to maximize profits. I understand this and can’t blame them. No one forced me to buy this home. This isn’t a forever home. I needed a home and this was available. I only plan to stay here for 3 years while I save to move into a better, more desirable, home. I wish I could say you get what you pay for but I can’t. I spent for to much money on such a basic home. Oh well, it is what it is. ... More

My wife and I have lived in our new KB build for nearly two months in Parker, CO as of October 2023. While we are enjoying our new home, we have been inundated with a multitude of issues in our home stemming from poor workmanship. Uneven floors, holes underneath carpet, leaking shower surround, improper installation of light fixture, crooked window frames, poor gas line installation given customer’s selected appliances, among other things. I know KB isn’t custom home builder, but there is no doubt that more should be expected from a company charging 500k and above in our area.

We were so excited to design and build our new home. The sales and design center teams were great. Everything after that went downhill. Our superintendent ignored every single communication I sent, items were installed or built incorrectly despite me regularly notifying the superintendent, and closing got delayed the morning of our final walkthrough, when I had flown back in the night before just for this process. So disappointed with KB. We still have broken, incorrect and missing items over two months from closing, with absolutely no communication from KB regarding when they will address these issues. ... More

My experience was very bad since the closing was delayed three times without prior notice. When they delivered the house, it had many unfinished things and some poorly done. Communication was very difficult and it wasn't because of the language, as they once told me, but rather because one called and they didn't answer the phone or emails.

The main reasons for the scores mentioned above was due to the quality of the work that went into building the house.

I have requested time and time again for items that need to be fixed or repaired and still I wait and wait for repairs.

Delayed delivery due to negligence and no proper communication; had to struggle for a month

The experience was much better in the very beginning. I had to close without the home being completely finished. Almost 2 months later & I’m still told things are on back order. I have to reach out several times to get responses to issues. This is a very large purchase. But there are so many things that still need to be addressed

You will have to watch everything the construction crews does on the house - be an active home buyer and hold all the parties accountable. Do not sign the ready to close document until all is fixed they way you like it. If you actively involved all the little or big things can get fixed along the way. Don't let the construction crew bully you. It was less than stellar for my family and quite stressful.

Had to give a bad review before we could get a response to issues that needed to be addressed. Project Manager and Asst. Project Manager were not on the same page as one would say one thing about the work that need to be done and the other would say something else. They gave you the feeling that when you called about a problem that needed to be addressed that you were only a complainer.

My experience with kb home we have to look first home and shoap home because model house and shopping house is different . When we purchased house their is every thing simple and we have to upgrade more thing in house .and invest more money

My loan officer Vanessa Francis was beyond amazing. I loved working with her, she was the only reason I didn’t pull out of my deal. I’ll never purchase another KB home.

Sales staff great. Quality of the materials, construction and install HORRIBLE.

Very poor customer service, no flexibility. Would no refer anyone to KB homes, they cut corners everywhere they can.

Great experience until you move in and then the great relationship is over and you are left with an email address to get issues resolved.

Did care for the loan process. Came into home three months left of building, As someone backed out of purchase. The lay out I have, I don’t care for. Not as functional as it should be. The work was rushed. Not worth the price I paid. In a situation I was in, I was ready just to have a home and I settled. KB could be better, my first home build from them was good. Not this time around. The maintenance supervisor, Glen, watching over the build process is great and helpful. That’s my only positive experience this time around.

There are promised items still waiting on after 2 months. The simple little issues were corrected.

Happy to share details on my personal experience with KB Homes buying process and quality of services. Please have personal responsible for taking reviews seriously reach out to me for details.

Very disappointed to learn at closing that the neighbors yards drains into mine. I purchased home with seeing it as I was out of state. Seller agent should have disclosed.

Kelly the sales person almost never responded to emails. My realtor, myself, and my lender would send her things and I would have to call several times just to get a response. Timelines were critical, the whole home building process took over a year. Understandable, with COVID there were a ton of supply chain issues, those were communicated to me. The last couple months, the delays were totally in their control. Like ordering the wrong backsplash, ordering the wrong color floor transitions, failing HVAC inspection 3 times. The dates they were giving me to close kept falling through and my lender kept having to unlock my rate (each time getting substantially more expensive to do) and they little to no consideration or compensation. It was almost as if they were doing it purposely for me to pull out so they could sell it for more. On top of that I had to give my apts 30 days notice to move out and they refused to give me a good timeframe. I, instead, gave them a deadline because the Wait and move were becoming increasingly more expensive which was not fair to me, especially when the issues were unavoidable. Doug was the one who communicated with myself and the realtor through the last 30 days. He was responsible and made it happen. He made himself accessible to me, when it should have been Kelly. Doug was very personable, he was very responsive and pretty much did his and Kelly’s job at the end. Roger became rude after I asked him for communication and updates, when he told me to call him if I had any issues. He didn’t have to give me his number. The KB lender was telling people they had to apply with them in order for the builders to honor the purchase agreement. Which was untrue!!!!! Now Al is great, Briana at the design studio was super helpful. Also I been in my house 2 months and still have the wrong floor transitions and my screen was installed torn. They were supposed to finish my transitions on the 29th of June, I’m still waiting. Now I’m being told they had to reorder them. Overall very satisfied with the house, the process was a nightmare. I had to communicate closing with my lender, realtor, title company and Doug. I should have gotten paid as the sales clerk having to do all that by myself. Nobody reached out to me, again I Doug had to call me asking where I was because I closed. Nobody let my team know. I could go on and on, bottom line I would not recommend for anybody's first home buying experience. I’d rather have paid a higher price and deal with better customer service. ... More