KB Home Reviews

Very attentive and resourceful. Easiest and stress free home buying experience I’ve had.

Genesis and Darin were extremely helpful, they went up and above trying to always make us feel excited and very happy throughout the process.

Buying from out of State, all KB Home Representatives were very accommodating to our situation and responded quickly to our questions.

Everyone in each department has responded in a timely manner when I had questions and concerns.

Enjoying the new. The quality is excellent and staff is cooperative, willing to go extra mile to help.

The price is great but what we get for the base price are things 10 years old in fashion and technology. I hope we had upgrade options that was not priced so high. Also the house is very loud, some thought should have gone into sound proofing the baths or floorboards.

KB homes are very good brand but response to issues are not great

Excellent buying experience with Scott. Great home design. Construction managers were responsive to any issues discovered since moving in.

Hello KB Team, first off I want to say please change your survey process to represent individual groups in the process. All though I rated 4-5 stars, certain parts of my experience was terrible. The financing piece of the process needs MAJOR IMPROVEMENT. Pan my sales rep, Ray my property manager, and Kerlyn my Warranty specialist deserves the 5 starts and was AMAZNING, the design studio was also seamless. But financing was no good. Also the way the house was turned over to me was not great. A couple warranty issues that Ray and Kerlyn helped me get through but if I have to be honest is saying whether I would do this again, I most likely wouldn’t. ... More

Need more quest parking lot because of no driveway and small garage. Two small bedrooms are not enough space In the living room are good space but it’s hard to put tv in a wrong direction.

I would buy from them again.

Working with the Dan, the Supervisor post closing, he was very communicative and thorough in checking in on my satisfaction with quality of the work and addressing any concerns.

The only down side was the underwriters were terrible ... aside from that every thing else was good.

While there were some issues, that needed major attention I would like to take a moment to highlight two people that in our opinion, went above and beyond to not only ensure that the many situations was addressed but personally ensured that we were informed every step of the way. First I would like to highlight Raul Garcia, Raul was not only personally involved in every aspect of the home buying experience, even once the home was handed over Raul, would stop to visit, call , text and answers all questions that we might have. Raul not just listened to our concerns he heard what we were saying and took the necessary steps to remedy the issue as best he would. He connected us with the right people and stayed engaged the entire process. The second person I would like to is Robert (Bob) Dinsmore from the moment that Bob got involved with the issues revolving the broken and none functioning appliances, Bob did everything that he could to make sure that we were taken care of, like Raul, Bob would ask detail questions about the situation and understood that at times the situation caused by faulty appliances placed the entire household in danger of coming in contact with COVID-19. Bob answered all of our questions and ensure that we were taken care of in a timely manner. I would like to thank both Raul and Bob for their support through this ordeal. ... More

Marc & Garrett were very helpful

If you're looking for these qualities: a well built home in a quiet neighborhood with nice neighbors you will find these at KB homes

Overall, my experience was fine. I do feel like during the construction part, corners we’re cut. This caused issues after move in and I am currently in the process of getting those issues fixed. I understand that these builds are typically “cookie cutter” and fast. But I wish they would have payed a little more attention to detail.

Had a good experience - wish communication was a little more proactive at times. Disappointed with some of the workmanship - seemed rush with the way some of the finer details such as the paint boarders or things that are crooked.

Yes I would like others to know about this builder

Excellent staff at sales and design center. Workmanship and sod use is not the best.

As every thing in the life....good and bad things, nothing is perfect!

Sales/office staff were responsive and professional. There were a few hiccups that needed to be negotiated along the way, though this is probably typical of any homebuying experience.

Lack of communication and professionalism with other departments, but Customer Service/Construction team provides the best customer care.

Friendly staff all around. Helpful and work hard.

Made our first time home buyer experience a great one.