KB Home Reviews

My wife and I bought our house while living in San Diego. Our sales rep Amanda and contractor Ryan kept us up to date throughout the whole process which eased the stress with COVID happening as I was unable to leave San Diego.

It'll never be perfect (finish work is mediocre), but for the price, you can't go wrong. After two new builds with DR Horton, KB is a breath of fresh air. We built our new KB home where we wanted it and how we wanted it. Lots of choices and lots of support from the building and warranty teams. One tip, DO NOT use KB Home Loans. Hands down the worst experience obtaining a mortgage EVER.

Overall, great experience. A fairly easy process! A little more communication along the way would have been appreciated.

I am happy so far with KB the way how they are handling issues.

Staff is very friendly. We had a couple of issues with the contract that was not favorable, but other than that, the experience was great. Workers who built the house do leave trash laying around. That is probably the only issue I had throughout this whole process.

Customer services was great, the building process was somewhat frustrating because dates were given of closing and then will be pushed back for months

We are very happy with everything about the house. A few things needed to be fixed that are probably part of normally buying a brand new home but they were quick to schedule and come out. The only thing we were unhappy about was the extra carpet padding we bought because the installer cut it too short so you actually feel the wood stair under your feet and they didn’t pound all the nails down so that hurt. Again, In the process of having it fixed though And quick to schedule.

Nothing to say. Please review the home througly during orientation walk.

Good experience. Excellent salesman & construction supervisor.

The most important thing is they were very honest at all time. Everything was ready before they promised me

Overall quality so far is good, love the neighborhood and problems we have experienced have been handled rapidly. Request Fidel for a super he is excellent and ensure you get Robert for your home lending advisor

We love our new home for new beginnings

Overall excellent, exceeded expectations, but not a perfect 5 stars.

overall is good, I like the house and value, just small stuff like painting, outside wall could be better.

Some of the construction details are sloppy

I cannot stress enough that experience with KB homes has been great from the start. The biggest compliment would be that of the customer service. The only negative feedback I would provide is the quality of workmanship. Now that we've been in our house for over a month, we've noticed a decent amount of flaws with paint, caulking, carpet, and others. There are many spots where there is pain "runs" on the doors, even with dents in some of the interior doors. KB has been quick to respond to fix however, it would have been nicer to not have to deal with it at all, especially given the price we paid for the house. ... More

They are quite good to deal with but would consider the construction to be middle of the road. Not having landscaping included has been beyond frustrating as the side and back of the house are all clay that sticks to your shoes and takes a lot of time to get off of everything.

Some slight issues here and there after moving in but KB has been extremely responsive. Thanks to Thom, Dave, Jesus, and all the people at KB for a wonderful home.

Can recommend to others

So first time home owner on my own. They delivered the home a few weeks ahead of schedule, but all fixes that needed attention took weeks to correct. I did have quite a few issues, but when I reported it, managers took care of it right away and were pleasantly attentive. Definitely a value for any one purchasing with KB. I would recommend that upgrades be done after closing . Costs are quite high for what you get with their design center. Over all, very pleased with my choice to purchase here. This review is after 2 months of occupancy. Used KB to finance and homeowners insurance.

Exceptional work.

Only problem I had was there were alot of work debris left over from construction. But once addressed the issue was promptly taken care of. I was also not getting communication from the loan guy that was assigned to me. At first would not return calls until the next day or very later that day and would sometimes not know what to the answer was, even with simple questions. Def5did not have a great experience with that. (The current loan officer).

As a first time home buyer, i was assured that I had a very good team. They are very thorough in their response and excellent pre and post service.

Over all, the customer service of Kb has been great. We have had a few issues moving in, but KB has been extremely responsive and has resolved everything in a timely matter.

Good overall experience