KB Home Reviews

Great customer service and easy process!

I enjoyed my experience with KB Knoxridge. LeMonte was awesome always communicated with me and he continued to answer all my questions. If he didn't know he made sure he found the answer for me.

Great experience all around!

Jane & Ryan are very professional and nice to work with.

I enjoy the neighborhood and the response to the issues that have presented after purchasing.

They push to get house closed before issues are resolved and state the warranty process will take care of it.

The model home was impeccable, your home will not be. We paid thousands in upgrading almost everything that you could in their base model home, and our home looks like a college kid slapped everything together with a hammer and some nails. Cabinets are crooked, chipped, cracked, and missing hardware. Vinyl floors are warped like you are walking on an uneven gravel road, same experience with carpet (the subfloors are not settling correctly). Paint throughout the home is uneven, finishes are horrible (it looks like a college kid painted the home in a few hours) paint easily scuffs and chips, so don’t plan to even touch the walls because you will either chip or blemish the paint. Upgraded canned lights are not flush with the ceilings and have paint all over them (according to the superintendent, this is my responsibility to get them flush, he claims they cannot get it perfect). Window seals are horrible and have tons of draft, and patio slider does not close properly and has a lot of draft as well. Upgraded kitchenaid appliances are malfunctioning and installed crooked, but it is your responsibility to get it fixed, KB Homes will not help with that. Door frames are crooked (KB Homes has to come in and reframe/reset many doors throughout the house because they do not close now). Trim work is horrible, you will have large gaps between floors and trim (the excuse is they use “floating floors” but I am in real-estate, and I have seen much higher quality installs with “floating floors” I suspect the sub floors are either settling wrong or installed incorrectly. These are just a few of the issues I could think of. Spend your money elsewhere. ... More

The entire process was very smooth, got updates every week. The quality of work is good and the sales team is very responsive.

Mike was wonderful and continues to be very helpful and prompt to requests. Vanessa young from the loan department was such a wonderful person to work with. She was informative and very supportive!

Jayson Is the best!! What really impressed me was if Jason said he be there at noon he was there. That meant a lot to Jim and I because we had to make time from our jobs to go there. I would highly recommend Kb builders.

Great experience, free garage door opener! Builder was very hands on and attentive.

This is our second KB Home and again, had a great experience. From our first stop with Marvin and Marcel who showed us our home options, to John and Mike making sure every inch of our home was just the way we wanted.

We enjoyed the process

The process is very easy and the people are very helpfull

Both my sales person Mark and my customer service guy Justin have been fantastic they have been responsive to our requests and always willing to help answer our questions and find solutions. Their customer focused attitude is a rare thing now a days, it was those two guys that made this experience pleasurable.

A very nice process, from beginning to end! Contraction team, amazing!

Joel or contractor was amazing. Through all the unexpected of covid, he did everything possible to make it the best experience for us. The sales team checked in weekly. So grateful and happy with our new home!

The number of defects/issues we had was fairly high, but the response to fixing them made up for it in our eyes.

Buy with KB. You won’t be disappointed

Very helpful, thanks! It was a great experience!

Wonderful experience from start to finish!

KB cares a lot about their official rating, they tell everyone to give them the best rating with the promise that they will resolve any underlying issues with the home post sales but they don't want the customer to include their true feedback in the rating survey. Everyone was attentively calling me until the 1 month rating survey came through and radio silence since then. Of course, they quietly retrieve and their service goes downhill after the purchase is finalized. Their rating means nothing given how they play the game. Still waiting for home issues to be resolved. It's sad how they conduct business. Try another builder if you can avoid them. ... More

very grateful to all the team that attended us

It was great and all the staff was good

I had a great experience with kb home.