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KB Home

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11583 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11583 Reviews

Star Rating Breakdown

5 ★ 8356

4 ★ 1566

3 ★ 818

2 ★ 447

1 ★ 395

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - It was great working with Chris & Jason

  • Carlton C.
  • Verified HomeBuyer
  • January 26, 2021
  • Jacksonville, FL

It was great working with Chris & Jason

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Agent and second Superintendent were great.

  • Douglas T.
  • Verified HomeBuyer
  • January 26, 2021
  • Jacksonville, FL

Agent and second Superintendent were great. The first Superintendent was not willing to communicate or push to get us in when we needed. I’m thankful he was removed. The Loan Officer was also great!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Stacey Brogno and Drake Tisdale are rockstars!

  • Laura B.
  • Verified HomeBuyer
  • January 26, 2021
  • Aurora, CO

Fabulous experience all the way around from start to finish. Couldn't be happier with our house.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The quality of work was good.

  • Sadie D.
  • Verified HomeBuyer
  • January 26, 2021
  • Riverside, CA

The quality of work was good. The home was built in the time frame that they said.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Good customer service.

  • April L.
  • Verified HomeBuyer
  • January 26, 2021
  • Fresno, CA

This builder is prompt their schedule.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They take good care and respond back quickly on questions

  • Jee X.
  • Verified HomeBuyer
  • January 26, 2021
  • Fresno, CA

They take good care and respond back quickly on questions

Total Score 5

Quality 3

Trustworthiness 4

Responsiveness 5

KB Home - Responsiveness could’ve been better at Laurel Grove.

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Fresno, CA

Responsiveness could’ve been better at Laurel Grove.

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - Smooth process.

  • Susan M.
  • Verified HomeBuyer
  • January 26, 2021
  • Houston, TX

Smooth process. Reliable staff. The end product was gorgeous. Saw my home built from the ground up. Amazing feeling.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Everyone was Fantastic!

  • Matthew L.
  • Verified HomeBuyer
  • January 26, 2021
  • Redlands, CA

Literally every KB associate was a great pleasure to work with. Very accessible and quick to help with all our questions!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Construction workflow should be described in more details

  • Timour P.
  • Verified HomeBuyer
  • January 26, 2021
  • Lincoln, CA

Construction workflow should be described in more details

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - Too bad too late

  • Chetan S.
  • Verified HomeBuyer
  • January 26, 2021
  • Fresno, CA

Too bad too late

KB Home responded:
Hi Chetan, We're very sorry for any frustration. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - LeMonte has been a great contact during the entire building process

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Converse, TX

LeMonte has been a great contact during the entire building process and after we moved in. He checks in to see how we're doing and always so nice. I am happy we went with KB Home to be our first homebuyer / new construction experience.

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 3

KB Home - We love our new home!

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Surprise, AZ

We love our new home!

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 4

the easy contact with all kb employees. sales, constructions, and studio.

  • Mayra H.
  • Verified HomeBuyer
  • January 26, 2021
  • San Antonio, TX

They are with you all the step of the way.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good Builder, just wished they did their due diligence in land

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Houston, TX

Good Builder, just wished they did their due diligence in land surveys. To not hold up construction.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

First time home buyer

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Jarrell, TX

Made our first time buying a home easy, they've worked with us every step of the way.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Purchase

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Lincoln, CA

Best purchase. Ever! Good community

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Exceptional experience here at KB!

  • Eli R.
  • Verified HomeBuyer
  • January 26, 2021
  • Del Valle, TX

Exceptional experience here at KB!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It was great, I would highly recommend KB.

  • Laura A.
  • Verified HomeBuyer
  • January 26, 2021
  • Manor, TX

It was great, I would highly recommend KB.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The house is excellent, beautiful and comfortable

  • Ammar A.
  • Verified HomeBuyer
  • January 26, 2021
  • Spring Valley, CA

The house is excellent, beautiful and comfortable

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very informative and interactive.

  • Jasmine W.
  • Verified HomeBuyer
  • January 26, 2021
  • Spring Valley, CA

Very informative and interactive.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent staff at sales and design center.

  • Gerardo H.
  • Verified HomeBuyer
  • January 26, 2021
  • San Antonio, TX

Excellent staff at sales and design center. Workmanship and sod use is not the best.

Total Score 4

Quality 3

Trustworthiness 5

Responsiveness 4

KB Home - Very beautiful house and good value

  • Xinxin Q.
  • Verified HomeBuyer
  • January 26, 2021
  • Castle Pines, CO

Very beautiful house and good value

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I was kept up to date on the process and the house was worth

  • David E.
  • Verified HomeBuyer
  • January 26, 2021
  • Winter Haven, FL

I was kept up to date on the process and the house was worth the wait

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I am very happy with the team that helped me with my homebuying...Since

  • Ann G.
  • Verified HomeBuyer
  • January 26, 2021
  • Fontana, CA

I am very happy with the team that helped me with my homebuying...Since day 1 they have been very nice and professional to me..they always check up on me and see how everything is going...they made sure my homebuying experience was a pleasant one...i couldnt be more grateful to them...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

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