KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
The people I had to communicate with were very helpful and knowledgeable
- Anonymous
- Verified Homebuyer
- April 09, 2021
- San Antonio, TX
From the loan officer to the designer and the contact with the construction officer .. everyone was very informative, and made the process very smooth.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
KB Home - The KBhome studio represents are hard to reach.
- Anonymous
- Verified Homebuyer
- April 08, 2021
- Bastrop, TX
The KBhome studio represents are hard to reach. I’ve been leaving messages for 3 weeks. Still no response.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - My previous review detailing my displeasure with our home was
- Anonymous
- Verified Homebuyer
- April 08, 2021
- Aurora, CO
My previous review detailing my displeasure with our home was rejected for “legally sensitive content,” without specifying what (if any) it applies to, so unfortunately maybe this is generic enough: KB Homes representatives often paid little attention to detail, communicated poorly, did subpar work, and doesn’t ensure that alcohol isn’t present at construction sites.
KB Home responded:
Hello, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. Best wishes. -James
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
KB Home - We have built three homes, and KB was by far the best company
- Zechariah A.
- Verified Homebuyer
- April 07, 2021
- Loveland, CO
We have built three homes, and KB was by far the best company to work with!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great first time buyer experience
- Luciano L.
- Verified Homebuyer
- April 07, 2021
- San Antonio, TX
Being that it was our first home we were nervous and hesitant about making this big life choice hut everyone at Kb was very kind, helpful and understanding to our needs. Would definitely recommend to others. I think that you get your monies worth in quality and craftsmanship.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The people involved
- Mark R.
- Verified Homebuyer
- April 07, 2021
- Davenport, FL
They are great , informative , they listen to what you want and care about you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent experience
- Anonymous
- Verified Homebuyer
- April 07, 2021
- Jacksonville, FL
Very smooth process throughout. Everyone involved was very pleasant to work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The entire team were very friendly and professional.
- Anonymous
- Verified Homebuyer
- April 07, 2021
- Murrieta, CA
The entire team were very friendly and professional.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - KB Home is one of the biggest home developer in the valley and
- Ivan C.
- Verified Homebuyer
- April 07, 2021
- Las Vegas, NV
KB Home is one of the biggest home developer in the valley and I honestly think they have the most competitive location, design, and customer service. Highly recommend to consider checking out their homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - KB is a good home builder
- Phuoc T.
- Verified Homebuyer
- April 07, 2021
- Houston, TX
KB is a good home builder
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Overall I had a very good experience.
- Felice G.
- Verified Homebuyer
- April 07, 2021
- Manor, TX
Overall I had a very good experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The entire process was a great experience.
- Jace M.
- Verified Homebuyer
- April 07, 2021
- Bradenton, FL
The entire process was a great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I love my house
- Anonymous
- Verified Homebuyer
- April 06, 2021
- Ontario, CA
As a first time home buyer, I wish I would have been paired with a loan officer that was better at explaining the process and more communicative, but other than that I had a great experience with my build. (The loan officer wasn't terrible, I just needed more hand holding since I had never been through the process before.) The design center was fabulous and my consultant helped me truly design my dream home.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - The sales and construction team are excellent, very responsive
- ARTURO A.
- Verified Homebuyer
- April 06, 2021
- SAN ANTONIO, TX
The sales and construction team are excellent, very responsive to our home needs.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - They are efficient, the contractors, and friendly sales rep.
- Esther O.
- Verified Homebuyer
- April 06, 2021
- Gibsonton, FL
They are efficient, the contractors, and friendly sales rep.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Any problems that arose, KB Homes listened and responded quickly.
- Hilary L.
- Verified Homebuyer
- April 06, 2021
- AURORA, CO
Any problems that arose, KB Homes listened and responded quickly.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Any follow up work that has been needed has yet to be followed
- Kendrea W.
- Verified Homebuyer
- April 05, 2021
- Jacksonville, FL
Any follow up work that has been needed has yet to be followed up on and I’m well past my 30 days.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
It’s the people that make the difference!
- Jontrice D.
- Verified Homebuyer
- April 05, 2021
- Houston, TX
KB has offered a team of people who truly care and work on the behalf of the buyer! I absolutely love my home and I had the most wonderful experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Need a lot of rework done!
- Jeffrey S.
- Verified Homebuyer
- April 04, 2021
- Firestone, CO
Need a lot of rework done! Roof leaks floor squeaks on 2 rooms! Stairs sound like there falling apart. Window Not square! Paint falling off out side! Poor craftsmanship done with kB homes! Sad but true!
Total Score 4
Quality 1
Trustworthiness 3
Responsiveness 2
KB Home - Time extra time in building.
- Sarah A.
- Verified Homebuyer
- April 04, 2021
- Manor, TX
Time extra time in building.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - I’m a very happy my new house.
- Nhac D.
- Verified Homebuyer
- April 03, 2021
- Houston, TX
I’m a very happy my new house. Thank you KB home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy process
- Erick S.
- Verified Homebuyer
- April 03, 2021
- Schertz, TX
Easy process and good customer service
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The people!!!
- Karisma H.
- Verified Homebuyer
- April 01, 2021
- Boerne, TX
Love my first home and love the sales agent, contractor, designer, everyone was so easy to work with!!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - the superintendent was great and responsive.
- Tammy C.
- Verified Homebuyer
- April 01, 2021
- Las Vegas, NV
the superintendent was great and responsive.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Beth, our sales rep and Lee, our superintendent were great!
- Marcy A.
- Verified Homebuyer
- April 01, 2021
- Las Vegas, NV
Beth, our sales rep and Lee, our superintendent were great! They both kept us informed throughout the process from start to finish. Our home was done on schedule and sooner than expected, which was a nice surprise. We love our new home and community.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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